Jeffrey Schwartz work email
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Jeffrey Schwartz personal email
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I'm the one who gets things done! I enjoy discovering solutions to complex problems and mentoring others, as well as providing excellent service, whether for external or internal customers.Highly experienced Customer Service Operations Management professional. Proven excellence in Customer Service/Satisfaction, Client Retention, Performance Optimization, and Process Improvement Initiatives.My emphasis is being a catalyst for change, driven to improve processes and operations while aligning the organization to the needs of the customer and instilling customer-centric values.
Whiskeyfellow Llc
View- Website:
- reviews.whiskeyfellow.net
- Employees:
- 1
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Whiskeyfellow LlcMarshall, Wi, Us
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Independent Business OwnerWhiskeyfellow Llc Jan 2017 - PresentAs a whisk(e)y consultant, I host educational whiskey workshops at bars, restaurants, liquor stores and for private parties. I also engage in copywriting for distilleries, stores, and major whiskey events by writing press releases, blog posts and other articles for their websites.
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Purchasing Supervisor, Authorizations Supervisor, Customer Care Supervisor, Dispatch SupervisorHidden May 2015 - PresentAppliance Purchasing Supervisor April 2019 - PresentLead and mentor a team of Appliance Purchasing agents to excel at meeting OKRs and quality standards while providing excellent customer service for our clients.Authorizations Supervisor May 2015 – May 2016, September 2017 - March 2019Mentor, coach and lead Customer Service Associates and Authorization Agents in a Call Center environment. Handle escalated customer concerns and discover solutions to complex problems. Recognize and identify trends to encourage my teammates to improve and achieve their full potential and meet corporate and personal goals.Customer Care Supervisor October 2016 - September 2017Mentor, coach and lead Home-Based Service Agents in a Virtual Call Center environment. Handle escalated customer concerns and discover solutions to complex problems. Recognize and identify trends to encourage my teammates to improve and achieve their full potential and meet corporate and personal goals.Dispatch Supervisor May 2016 October 2016Build and grow a brand new department in the Wisconsin office. Mentor, coach and lead Dispatch Agents in a Call Center environment. Handle escalated customer concerns and discover solutions to complex problems. Recognize and identify trends to encourage my team members to improve and achieve their full potential and meet corporate and personal goals.Served as company ambassador to Cross Plains Chamber of Commerce (2016).
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Senior ContributorBourbon & Banter, Llc Feb 2016 - Sep 2022St. Louis, Mo, UsI compose reviews, provide advice and commentary of all things whiskey-related for Bourbon & Banter, a widely-read spirits industry website. -
Whisk(E)Y Consultant And Spirits GuideVom Fass - University Ave (Madison) Nov 2016 - Dec 2018Hannober, Baden-Württemberg, DeAs Vom Fass's whisk(e)y consultant, my goal is to help direct you to find the best whiskey to match your palate, desires, and, of course, your wallet. I am involved in event planning, hosting whisk(ey) educational events, whiskey marketing, and sales. -
Customer Service And Operations ManagerCti Paper Group Oct 2014 - Jan 2015Reallocated staff duties to improve flow, reduce backlog and improve efficiency. Designed and developed company-wide policies and practices consistent with company values.Provided leadership, coaching and management to team to focus on continual process improvement and ensuring a customer-focused organization. Adhered to the highest quality service standards ensuring complete customer satisfaction and growth of strong corporate culture. -
Vice President Of Customer Service OperationsNeoptx | Optx2020.Com Oct 2007 - Oct 2014Spearheaded initiatives which changed the corporate culture and transformed it into a customer-centric organization where the needs of the customer are paramount and employees are empowered to attend to those needs.Designed and developed company-wide policies and practices consistent with company values.Provided team members with leadership and training support, as well as professional and personal development and advancement opportunities consistent with their career goals, abilities and accomplishments.Provided leadership, coaching and management to teams to achieve business objectives with a focus on continual process improvement and ensuring a customer-focused organization.Marketed and sold new products to existing customers to expand business. Superior in client relationship management and proactive problem-solving resolution to retain business. Identified and researched new customers and opportunities.Developed best practices for quality and implemented changes that improved quality and reduced costs. Developed flow process and quality assurance checkpoints throughout facility to achieve on-time production.Created step-by-step training manuals for personnel to use in production, shipping and customer service areas. Conducted cross-training to enhance staff performance.
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Freelance ColumnistYourhub.Com/Epinions.Com Sep 1999 - Sep 2009Us -
Property/Casualty Insurance Claims RepresentativeOhio Casualty Group (Acquired By Liberty Mutual Insurance) Dec 1991 - Aug 2005UsManaged several million dollars of corporate assets by assessing damages incurred by both clients and third parties. Researched and gathered facts to arrive at logical decisions.Identified subrogation opportunities to recoup monies owed by responsible parties.Supervised independent contractors and vendors and facilitated client satisfaction while managing corporate financial and legal exposure.Implemented steps to handle large caseload for commercial and individual customers, preformed tasks with limited supervision, demonstrated ability to perform under time and volume pressures.Adhered to and established quality standards and consistently maintained estimate accuracy and customer satisfaction rate.
Jeffrey Schwartz Skills
Jeffrey Schwartz Education Details
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Regis UniversityMarketing -
University Of Wisconsin-MadisonEnglish
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University Of DenverEnglish
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Gulliver Preparatory SchoolDiploma
Frequently Asked Questions about Jeffrey Schwartz
What company does Jeffrey Schwartz work for?
Jeffrey Schwartz works for Whiskeyfellow Llc
What is Jeffrey Schwartz's role at the current company?
Jeffrey Schwartz's current role is Whiskey Consultant.
What is Jeffrey Schwartz's email address?
Jeffrey Schwartz's email address is je****@****rna.com
What is Jeffrey Schwartz's direct phone number?
Jeffrey Schwartz's direct phone number is +160837*****
What schools did Jeffrey Schwartz attend?
Jeffrey Schwartz attended Regis University, University Of Wisconsin-Madison, University Of Denver, Gulliver Preparatory School.
What are some of Jeffrey Schwartz's interests?
Jeffrey Schwartz has interest in Social Services, Writing, Spending Time With Family, Civil Rights And Social Action, Politics, Education, Snow Skiing, Reading, Mountain Biking, Human Rights.
What skills is Jeffrey Schwartz known for?
Jeffrey Schwartz has skills like Leadership, Customer Service, Strategic Planning, Process Improvement, Management, Project Management, Crm, Customer Satisfaction, Cross Functional Team Leadership, Organizational Development, Operations Management, Team Building.
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