Jeff Mullikin Email & Phone Number

Whiteland, In, Us

Greenwood, In

Teaching high school students computer maintenance I & II for dual credit with Vincennes University.CompTIA A+ (220-1101 & 220-1102) Certification training

Franklin, Indiana

Maintain 2 Microsoft 2003 servers, phone and video system, manage the domain and email accounts for a small internet based company.•Provide first-level contact and problem resolution for hardware and software issues on 20 computers, laptops, and 8 printers. In addition, maintain 4 iPhones providing training to coworkers on apps and email usage. •Reimaged , replaced LCD screens, setup VPN, & replaced hdd on laptops•Setup Network scanners to scan to FTP folders on the network. •Responsible for implementing a new backup system (3X Systems) eliminating the need for the existing tape backup system.•Maintain a several line telephone system with recordings that use Oaisys Netphone, Tracer and Taske. This is critical for sales and post sales service related problem solving. •Maintain 3 Video Surveillance DVR’s for 96 cameras •Maintain the UPS Worldship computer and remote workstations.•Maintain Virtual Merchant for credit card purchases.•Maintain 2 HP Proliant Servers (DL380 & DL360GS) and network related issues. •Maintain the email accounts and internet domain names.

Indianapolis, Indiana Area

Coordinated carton and internal packaging design, compression analysis and ISTA drop and Vibration testing for several satellite decoder instruments including all final specification documentation. Designed and created labeling specifications for all units and packaging, as well as palletizing specifications. Researched and Approved carton, bezel and overlay artwork based on customer and regulatory agency requirements (UL, FCC). Traveled to the Contract Electronic Manufacturer (CEM) to direct all initial production startup issues regarding product mechanical design, packaging and labels.Supported Mechanical Engineering by working with vendors on new concepts and when necessary, placing purchase orders for new design prototype units resulting in a quicker design cycle.

Coordinated with design teams to establish component requirements and sourcing to identify key suppliers for each project. Created part numbers, wrote specifications based on requirements, verified supplier qualification test data met reliability requirements, and qualified component approvals based on the test data. Component commodities included: resistors, filters, wire, delay lines, ceramic resonators, fans, fuses, focus screen controls, and power cords.Supported Sourcing, Product Development engineering, and Factory engineering for quality and support issues to minimize factory down-time. Maintained the department's computers and two servers (software and hardware) which included troubleshooting network related issues and replacing defective peripherals to effect a more efficient work area

Supervised 10-15 electronic specialists & technologistsCoordinated component testing and daily activity within the lab, resulting in an efficient output of reliable test data to ensure a quality component is usedDeveloped the ISO9000 departmental component evaluation procedures including ISO9000 site equipment calibration coordination; Passed ISO9000 audit successfullyJustified yearly capital equipment and purchases, maintaining a state of the art testing lab Relocated Indianapolis Component Lab required by corporate down-sizing while maintaining existing schedules and requirements, facilitating a smooth transfer of ongoing testing in the new lab and maintaining program schedulesSet up a new laboratory in Singapore. This included transfer of equipment and technician training for work that was of a repetitive nature, generating a substantial cost savings to Thomson

Greenwood, Indiana

Worked part-time troubleshooting computer hardware and software issues for walk-in customers and provided phone technical support.•Provided first and second level technical support for Hardware and Software problems. In addition, performed diagnostics on products for recommendation to upgrade or migration to new systems. Updated standard operating platform and provided training to coworkers on diagnostics and problem resolution. Work was in an environment with emphasis on fast turnaround time using efficient software and hardware problem identification and solution implementation.•Assembly/disassembly of systems from motherboard up; proficient with various hardware PC and network standards

Associate’S Degree, Electrical Engineering

Diploma, Mathematics