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Accomplished Leader of Customer Service with a passion to lead, inspire and develop teams resulting in employee and customer satisfaction. Strategic thinker with a track record of achieving results while building relationships at all levels in the organization. Strong interpersonal skills with proven ability to communicate and motivate executive business partners, managers, teammates, cross-functional groups, and individuals to deliver business results. Experienced in all aspects of Client Services, Human Resources, Departmental Management, and Sales in a variety of industries including Consumer Packaged Goods and Medical Devices. Demonstrated history of working in E-commerce and Internet industries.BS in Organizational Leadership from Purdue University.
Niagen Bioscience
View- Website:
- niagenbioscience.com
- Employees:
- 132
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Cx ConsultantNiagen BioscienceRedondo Beach, Ca, Us
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Vice President Of Customer SuccessAwesome Cx Sep 2021 - Oct 2024Los Angeles, California, UsOrchestrated tailored customer experience strategies for a diverse portfolio, including leading brands in industries such as health & wellness, fashion/retail, legal tech, robotics, and sports merchandise/retail, resulting in significant improvements in client satisfaction and operational performanceLeveraged cross-industry expertise to deliver custom solutions for clients, enhancing their customer engagement and retention through innovative and data-driven CX initiatives. -
Director Of Customer SupportHello Bello Feb 2019 - Jul 2021Pacific Palisades, Ca, UsFounded by Kristen Bell & Dax ShepardLed and scaled a high-performing customer support team, delivering exceptional service and improving key metrics such as customer satisfaction, response time, and first-contact resolution, while aligning with the company’s family-oriented brand values.Developed and implemented customer service strategies and operational processes that optimized efficiency, reduced costs, and increased customer loyalty, supporting Hello Bello’s mission to provide premium products at affordable prices. -
Director Of Human Resources (Formerly Emerald Health Services)Epic Travel Staffing Jun 2017 - Feb 2019El Segundo, California, UsLed comprehensive HR strategies to recruit, retain, and develop top-tier healthcare professionals while championing a positive and inclusive culture at HQ across cross-functional departments, ensuring alignment with the company’s mission and strict adherence to industry regulations.Spearheaded talent management initiatives, optimizing staffing solutions for travel nurses and allied health professionals, fostering collaboration across teams to enhance workforce efficiency and significantly improve client satisfaction. -
Director Of Client ServicesThe Honest Company Jan 2014 - Jan 2017Los Angeles, Ca, UsLaunched and managed a high-performing customer support operation at The Honest Company's Austin, TX call center, for business continuity, growing the team to over 80 agents, along with HR and Engineering support staff, to ensure exceptional service delivery and operational efficiency.Drove key client satisfaction and operational initiatives, implementing processes and technologies that improved service levels, enhanced the customer experience, and supported the rapid scaling of the business. -
Manager Of Customer ServiceShoedazzle Apr 2011 - Jan 2014El Segundo, California, UsLed a team of customer service representatives to consistently exceed SLAs, improving customer satisfaction through the implementation of process improvements and performance coaching.Collaborated cross-functionally with product, marketing, and operations teams to streamline customer feedback into actionable insights, enhancing product offerings and reducing return rates. -
Team Lead - SalesPhilips Oct 2002 - Apr 2011Amsterdam, Noord-Holland, NlManaged a team of 9 sales representatives, overseeing 1/6 of total domestic accounts and revenue in the U.S.Specialized in training surgeons and medical professionals on medical devices, cosmetic dentistry, and practice development.Partnered with the Outside Sales Manager and Outside Sales Representatives to drive year-over-year growth of 23%. -
Account RepresentativeDhl Jan 2002 - Oct 2002Bonn, DeLed the management and conversion of corporate accounts to DHL within the Greater Los Angeles area.Developed and maintained a B2B customer base of 45+ clients, generating $350,000 in annual sales.Achieved over 100% year-over-year sales growth within the assigned territory.
Jeff Murray Skills
Jeff Murray Education Details
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Purdue UniversityOrganization Leadership & Supervision
Frequently Asked Questions about Jeff Murray
What company does Jeff Murray work for?
Jeff Murray works for Niagen Bioscience
What is Jeff Murray's role at the current company?
Jeff Murray's current role is CX Consultant.
What is Jeff Murray's email address?
Jeff Murray's email address is jt****@****ail.com
What is Jeff Murray's direct phone number?
Jeff Murray's direct phone number is +142421*****
What schools did Jeff Murray attend?
Jeff Murray attended Purdue University.
What skills is Jeff Murray known for?
Jeff Murray has skills like Sales Operations, Sales, B2b, Management, Medical Devices, Account Management, Product Launch, Product Marketing, Sales Management, Marketing, Cross Functional Team Leadership, Team Management.
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