Jeff Carter Email & Phone Number

Euless, Tx

Owner/Stakeholder in the architectural design, programming and implementation of CRM system. Incorporated US, Canada and Australia organizational units to one CRM System. Migrated CRM from old system to new developed system.Donor Database exceeds 4 Million names. Tracking and profiling donors by demographics, personal interest and giving patterns.Integrated call center for in and outbound calling to CRM such that internal and all contracted call centers (US, UK, Australia) would key directly to CRM in real time.Reduced turnaround time from 10+ business days to 4 (or less) business days for receipt and product fulfillmentMigrated website and integrated directly to CRM.Had implemented data security policies such that when PCI compliance regulations were passed, the company already meet PCI compliance guidelines (both hardware and software). The only element that had to be added was the quarterly PCI scans.Comprehensive knowledge of US, Canadian and Australian international banking laws.Comprehensive knowledge of US and Canadian laws regarding charitable organizations.Management of US, Canadian and Australian Direct Mail (outbound and inbound)Reduced overhead cost of processing transactions (even though transactions increased, reduced personnel required to process increasing number of transactions)Pioneered paperless processing of inbound direct mail by scanning documents.Pioneered scanning of checks and transmitting check images to bank electronically.Achieved full computer related systems real time redundancy and disaster recovery (utilizing VM ware in a mesh environment)Developed analytics for direct marketing campaigns resulting in a conversion rate increasing from 20% to 25%.Managed operating budget of $7 Million annually.Managed 5 departments: Communications (in and outbound calling, customer support), Web Presence, Direct Mail (out and inbound), Information Systems, Information Technology. Total employees managed as high as 120

Bedford, Tx

Because of Joy is a charitable organization aimed to raise awareness for Spina Bifida. We host 2 events annually, Tea for Joy and Tee it up for Joy. Tea for Joy has helped defer cost for over 100 children and 40 families to attend summer camps for Spina Bifida. Tee it up for Joy Golf Classic is dedicated to provide continued education for those affected by spina bifida and their siblings.

Hurst, Texas

- Promoted from Accountant to General Manager to VP Finance & Operations.- Developed and implemented 18 month financial plan to eliminate $5.1 million in debt. Plan was accomplished in 13 months.- Led team in developing and implementing new constituent database program with a 52% increase in income realized the following year after implementation was complete.- Converted Honeywell Mainframe network running a PICK database to a PC based Novell Network running a Baby36 database with a net annual cost savings of $25K recognized the first year.- Led team in coordination of International events in India, Uganda, Zaire, Israel, El Salvador, Brazil, and Russia. Responsible for all aspects of Contract Negotiations, Logistics and Travel.- Coordinated meetings with Presidents in El Salvador, Brazil, Zaire, and the Prime Minister of Israel.- Led team of 5 managers with combined staff of 35 employees. Areas of responsibility included;Finance990 Annual Filing, 941's, State Unemployment, Budgeting & Controls.Data ProcessingDonor Database of over 300,000 names. Tracking and profiling donors by demographics, personal interest and giving patterns.Mail OperationAll printed material, promotions, books and advertising timelines and contract negotiations. Bi-weekly mailings of 12K to supporters. TV ProductionTV Production, Editing, Time Buys, Advertising, Coverage of Events.International Crusades and US Meetings.International meetings and events where attendance exceeded 2 million. Handled all logistics, negotiations and contracts.Administrative/Human Resources Personnel, Insurance, Labor Laws, Regulations.

Hurst, Tx

- Personal and Corporate Tax Returns.- Compiled Financials for clients.- Payroll and Sales Tax Returns.

- Staff position while full time student.- Responsible for University wide Network with 2000+ users.- Installation, Maintenance and Support for Mainframes, PC’s and MAC’s.- Designed and implemented database for tracking communication line, status and repair.- Worked with Fiber Optics, Coax, 10BaseT and Twisted Pair.- Worked with PICK, Fortran, COBOL.