Socrata is the market leader in making existing government data discoverable, usable, and actionable for government workers and the people they serve. Socrata provides a data-as-a-service data platform and cloud applications exclusively for city, county, state, and federal government organizations. At Socrata, our customers depend on us to secure their data. Trust is a foundation of our business. The Security and Compliance team led Socrata to obtaining FedRAMP Moderate Authorization. The Authorization allows us to continue our growth in the Federal space and demonstrates our commitment to security and compliance.

The Pacific Institute for Research and Evaluation (PIRE) is an independent, nonprofit organization merging scientific knowledge and proven practice to create solutions that improve the health, safety and well-being of individuals, communities, and nations around the world. In this role, IT modernization was essential to provide PIRE computing agility and to build an IT department responsive to the changing demands of the industry.Managed the transformation of the company's communication platform from an on premises based PBX solution to hosted Lync and Microsoft Office 365 for unified communications.Engineered improved workforce flexibility and disaster recovery capabilities by migrating an on premises data center to cloud solutions utilizing Azure and VMWare. Thus, research office locations could work remotely during site renovations without productivity loss, and with superior disaster recovery capabilities.Implemented ITIL standards and escalation models resulting in increased responsiveness and adherence to SLAs. Led the redesign of the company’s web presence which included a redesign of the current web site and migration of legacy intranet sites to SharePoint for enhanced content management.Facilitated the creation of a Project Management Office (PMO). Results included assistance for researches through the building of applications and surveys that assisted with data collection and analysis.

Built and managed the team to strengthen service delivery, increased the scope and reach of MOIT to delivery technology to a larger audience of agencies. Led 50 team members including contract and city employees with functional requirements ranging from help desk analysts to infrastructure architects in a 24/7 operation with 300 network locations serving 15,000+ employees. As key advisor to the Chief Information Officer, served as Interim IT Director for two agencies to stabilize, rationalize, and recruit leaders for those agencies.Architected Quality Management plans to govern and maintain a high level of operational excellence. Implemented a transparent support environment and developed service level agreements (SLA) allowing measurement of SLAs in real time shared with partners. These efforts enabled rapid customer on-boarding and resulted in zero SLA breaches during my tenure.Matured and managed the execution of IT Service integration as our organization began the consolidation of agency IT support units into a shared service model. Partnered with the Baltimore Police Department (BPD) CIO to provide helpdesk and critical infrastructure, migrations to internal cloud, support freeing up 12% of BPD IT’s budgeted funds for strategic priorities.Aligned citywide IT strategic plans with agency needs by working with agency CIO.  With the BPD; identified opportunities for cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development. Modernized mobile device management for over 5,000 city employees. With this upgrade, consolidated messaging, archiving, and device management services citywide, resulting in increased performance and estimated annual savings of over $ 400,000.

Ensured the technical operations and support for Emergency Operations such as snow and inclement weather. Department of Transportation leadership and city management relied upon data and analysis conducted during events.  2013-2014 had 147% of normal snowfall. Strengthened disaster recovery capabilities by virtualizing key infrastructure and transferring some to the City’s Disaster Recovery site.  Reduced costs to the Department by eliminating the hosting of some of the agency’s infrastructure and transferring it to an internal hosted environment.Supervised the agency’s project management team and provided technical advice for projects and acquisitions.  Such projects include the purchase of a new Integrated Voice Response system, Towing System (IVIC), an upgrade to the Department’s web site and City Works Database.

Deployed as an advisor to city Chief Information Officer to assess agency and design a strategic plan to partner with the Police Department in technology delivery, resulting in talent acquisition.Identified critical challenges in the agency, consulted with Command Staff and agency personnel. Assessed and communicated risks associated with IT investments and legacy technology. Drove the creation and implementation of an IT Strategy that supported the Police Department’s goals of becoming a more mobile workforce that focused on outcomes and not a technology stack. Presented progress of digital initiatives at weekly Comstat, monthly PoliceStat and DVStat meetings. Served on citywide Public Safety and Service Emergency Communications and Criminal Justice Coordinating Council technical committees.

Created by an act of Congress, the DCPL is an independent agency of the District of Columbia municipal government with 25 library branches serving over 580,000. Managed extensive system and infrastructure modernization projects, as well as desktop deployments for 1,100 personal computers.Deployed and managed the library system’s Meraki cloud-managed WiFi network.Assisted with software implementation by analyzing and documenting customer’s requirements, contributing to system design specifications. Analyzed and identified problem trends and recommend best corrective actions including procurement of new equipment.Assisted with the development and deployment of images for iPads, iPhones, and Android tablets.Administered device security for the library systems’ handheld equipment by utilizing Numara Mobile Device Manager to ensure confidentiality, availability, and integrity of devices and data.Managed accounts, network rights, and access to systems and equipment for the DC Public library staff and public users.

Interactive Technology Solutions provides Information Technology services to businesses, foundations, public institutions, and government entities.  (Deployed) at the U.S. Food and Drug Administration (FDA), supported a user community consisting of 15,000 employees.Managed technicians to ensure customer issues are resolved per service levels, Directed the call center as a liaison between clients, supervisors, and call center employees.Developed work plans for projects, set deadlines, and ensured the timely and effective completion of projects for overall customer satisfaction. Ensured that desktop support resources were available within coverage hours, coordinating schedule adjustments as needed to backfill absences. Monitored the performance of all support service assignments within the service area. Led a process improvement analysis and implementation that reduced caller wait times and ticket resolution. Worked with team members to improve process quality.Assisted with the development of technical documentation used by analyst in the Call Center. SOPs were created to improve processes and the development of analysts.