Vice President, Operations And Customer Experience
Current
Oct 2022 - Present
AeroLeads people directory · profile
Jeffrey Stiles Email & Phone Number
Vice President, Operations and Customer Experience
at
Loggerhead
1 work email found
@citizensfla.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Operations and Customer Experience
Location
Saint Johns, Florida, United States
Who is Jeffrey Stiles? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jeffrey Stiles is listed as Vice President, Operations and Customer Experience at Loggerhead, based in Saint Johns, Florida, United States. AeroLeads shows a work email signal at citizensfla.com and a matched LinkedIn profile for Jeffrey Stiles.
Jeffrey Stiles previously worked as Operations Manager at Citizens Property Insurance Corporation and Founder and CEO at Culture Architects, Llc.. Jeffrey Stiles holds Bachelor Of Science (B.S.), Engineering/Industrial Management from West Virginia University Institute Of Technology.
Company email context
Email format at Loggerhead
This section adds company-level context without repeating Jeffrey Stiles's masked contact details.
{first}.{last}@citizensfla.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jeffrey Stiles. Compare company email patterns before reaching out.
Profile bio
About Jeffrey Stiles
An experienced senior leader who focuses on Operational excellence and creating high performing teams. Culture Architects LLC is focused on helping contact centers leverage best practices and find solutions to today's challenges and tomorrow's opportunities. Our services include: -Contact Center Optimization ( including Quality assessment, process and procedures and workforce optimization) -Customer Experience Analysis -Employee Engagement -Internal Training optimization -CCAAS and UCAAS solutions
Listed skills include Leadership, Management, Customer Service, Team Building, and 14 others.
Current workplace
Jeffrey Stiles's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Jeffrey Stiles work experience
A career timeline built from the work history available for this profile.
Operations Manager
Jul 2021 - Oct 2022
Founder And Ceo
Culture Architects, Llc.
I am available to help contact centers ,and other businesses optimize business processes, fine tune and focus data management and usage, develop a culture of engaged employees at all levels and create differentiating customer experiences, all l of which lead to a brighter future for your business.
Feb 2020 - Jul 2021
Director, Operations And Customer Experience
Directed customer experience/success operations of high-volume (national) call center team; managing one of five centers with over 400 onsite/virtual employees, and a $20M/annual budget. Drove talent acquisition, coaching and training, evaluation, and continuous development. Engaged statefarm.com clients, providing digital and internet technical support to enhance online experience. Assess organizational needs, and create and deliver training programs to address performance and knowledge gaps. Ensured consistent compliance with federal and state regulations and corporate standards. Drove consistent achievement of call center/company targets for the number one call center, while directing up to 30K incoming calls per week throughout U.S. Delivered operational performance and service metrics; within exacting timelines and cost/budget constraints. Key accomplishments include: • Established customer contact center Spanish-language unit; providing spoken and written in-language translation services for 35K operations employees • Selected to lead start-up of company-first 24/7 internet support initiative in January 2009; consisting of 100 member-team providing online technical assistance to over 50M statefarm.com enabled customers and over 1M B2B/third-party vendors
Jul 2001 - Aug 2019
Manager, Operations And Customer Experience
Managed onsite/team leadership for teams, with oversight for operations; including budget and financial planning for an operation with a $4 million budget. Established and executed training and development programs; coaching associates to consistently meet organizational goals. Key accomplishments include: • Led teams in driving operational efficiencies within customer contact center; streamlined and enhanced processes, procedures, and technologies. Consistently exceeded quality and service level targets by 10%. Ranked number in the Bloomington operation out of 7 operations and number 4 out of all 20 Operation teams virtually.• Successfully trained, coached, and mentored 75 employees to develop/increase leadership capabilities; resulting in 40% of leadership team and 50% of employee team securing promotions within State Farm.• Established and maintained positive and professional workplace culture; creating environment that fostered exceptional customer service, collaborative teamwork, job enrichment, and optimal productivity resulting in a 15% premium above organizational Employee Opinion Survey results
Nov 2000 - Jul 2001
Senior Human Resources Consultant
Feb 1998 - Nov 2000
Human Resources Manager
Aug 1994 - Feb 1998
Assistant Manager Human Resources
Apr 1993 - Aug 1994
Employee Relations Analyst
May 1991 - Apr 1993
Human Resources Representative
May 1989 - May 1991
Claim Representative
May 1986 - May 1989
2 education records
Jeffrey Stiles education
Bachelor Of Science (B.S.), Engineering/Industrial Management
West Virginia University Institute Of Technology
Associate Of Science - As, Mechanical Engineering Related Technologies/Technicians
West Virginia University Institute Of Technology
FAQ
Frequently asked questions about Jeffrey Stiles
Quick answers generated from the profile data available on this page.
What company does Jeffrey Stiles work for?
Jeffrey Stiles works for Loggerhead.
What is Jeffrey Stiles's role at Loggerhead?
Jeffrey Stiles is listed as Vice President, Operations and Customer Experience at Loggerhead.
What is Jeffrey Stiles's email address?
AeroLeads has found 1 work email signal at @citizensfla.com for Jeffrey Stiles at Loggerhead.
Where is Jeffrey Stiles based?
Jeffrey Stiles is based in Saint Johns, Florida, United States while working with Loggerhead.
What companies has Jeffrey Stiles worked for?
Jeffrey Stiles has worked for Loggerhead, Citizens Property Insurance Corporation, Culture Architects, Llc., and State Farm.
How can I contact Jeffrey Stiles?
You can use AeroLeads to view verified contact signals for Jeffrey Stiles at Loggerhead, including work email, phone, and LinkedIn data when available.
What schools did Jeffrey Stiles attend?
Jeffrey Stiles holds Bachelor Of Science (B.S.), Engineering/Industrial Management from West Virginia University Institute Of Technology.
What skills is Jeffrey Stiles known for?
Jeffrey Stiles is listed with skills including Leadership, Management, Customer Service, Team Building, Insurance, Coaching, Strategic Planning, and Training.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial