Jeffrey Ohren Msn, Bs, Rn Email & Phone Number

Port Townsend, Washington, United States

Title: Clinic Registered NurseExperience:•Orientation and training of 3 new-hire RN’s to the Sheridan nursing team. •Assisted with the implementation and staff training of the new ClearTriage decision support software, including remote orientation for several COVID line RN’s. •Supported the RN team in identifying and resolving questions using EPIC and ClearTriage programs.•Cooperated with several process improvement projects including inbasket routing re-design, updated telephone triage workflows, and emergency department follow-up calls. Participation:-Advocated for and participated in daily nursing huddles. -Monthly Vaccines for Children reconciliation. Additional Training:-Pediatric Anxiety and Building Bravery in Primary Care-Point of care testing.

Seattle, Washington, United States

Kaiser Permanente Ballard Innovation ClinicTitle: Registered NurseExperience:•Designed and implemented vaccines for children program for Ballard from the ground up including staff training, inventory management, and continuous process improvement.•Acted as clinic super-user for rollout of multiple innovations including two separate staff scheduling interfaces, barcode medication scanning, multiple upgrades to the EPIC system, and a new telephone system with virtual components.•Participated in execution of Care Chat virtual care platform to provide expanded access during the COVID pandemic, then held multiple training sessions for Centralized Nursing Services leadership to facilitate the transfer of duties and wide-scale release of virtual nursing care. •Clinic duties including telephone triage for pediatric, obstetric and adult patients; medication and vaccination administration; wound care; and chronic disease management.Participation:-Weekly meetings with a focus on team building and quality improvement. -Active participation in implementing the new Consulting Nurse Channel for online care.-Regularly occurring work groups focused on Chronic Disease Management. Additional Training:-Pediatric Nursing Care-Obstetrical Nursing Care-Kaizen Model of Quality Improvement-Virtual Nursing Care-SOGI tool for discussing Sexual Orientation and Gender Identity

Seattle, Washington, United States

Kaiser Permanente Downtown Medical CenterTitle: Registered NurseExperience: -Telephone triage and care planning for a wide variety of concerns. -Addressing the needs of urgent walk-in patients.-Coordinating care with patients, families and healthcare teams.-Compassionate teaching for acute and chronic conditions as well as abnormal lab results.Participation: -Regular review of clinic quality measures. -Maintaining a positive team dynamic with MA, RN, provider and staff. -Process improvement for workflow issues including inbasket management, acute patient needs, team communication.Additional Training: -Diabetic teaching-Chronic Disease Management-Wound Care-Immunotherapy-Motivational Interviewing-Vaccines for all age groups

Greater Seattle Area

Virginia Mason HospitalTitle: Emergency Department RNExperience: -Independently maintained safe and effective care to patients with different acuity levels in a time-restricted and demanding environment-Administered critical IV medications-Constantly communicated and collaborated with physicians and other healthcare professionals to ensure optimal care was given to patients in a timely manner-Merged empathy and strong interpersonal skills by ensuring both physical and emotional needs of patients and families were maintainedParticipation: -Daily huddle to address staff and patient needs-Yearly skill validations to remain up to date on practice-Team simulation for the care of critical stroke patientsProjects: -Competitive placement in the RN Residency programAdditional Training: -Stroke certification-De-escalation-Intraosseous line placement

Portland, Oregon Area

OHSU Family Medicine at South WaterfrontTitle: RN Care Manager, Pacific Team. Experience: -Care management of a dedicated panel of medically complex patients. -Addressed patient needs and follow up in person, via the phone, and electronically. -Rapid phone triage assessment. -Clinic nurse duties including IV starts, labs, and vital signs.Participation: -Complex case conference- presented patient case to a team of providers and staff to discuss targeted care. -EPIC encounter revision committee- Researched and presented on nurse sensitive quality indicators to a dedicated committee of ambulatory care RN's. -Weekly clinic RN Meetings- Advocated for case-review specific meetings which included research and presentation on patient specific hospital readmission cases. -Professional practice- Met regularly with RN Professional Practice Leader to discuss personal growth. -Patient experience committee- monthly meetings with the goal of improving patient satisfaction survey results. -Team meetings- bi-monthly meetings to discuss process improvement and current issues with medical team including Projects: -INR process improvement -Clinic wide RN Certification -Phone call routing guide improvement -Risk stratification of clinic populationAdditional Training: -INR -CPCI Webinars -Wound care symposium through the Columbia Wound Care Consortium -RN New Graduate transitions -Heart failure review -Giving Safe, Sensitive Care to LGBTQ Patients and Families -HIV/Aids -PrEP

Portland, Oregon Area

OHSU Family Medicine at Richmond Clinic/ Walk-in ClinicTitle: Patient Account Specialist, Team Coordinator for Red Pod. Experience: -Care Coordination for a team including Doctors, Physician's Assistants, Nurse Practitioners, Registered Nurses, Medical Assistants, and specialty providers from podiatry, sports medicine, behavioral health, and pharmacy. -Connected with clients through phone and email to help meet needs and connect with providers. -Performed daily chart audit to prompt providers and clients of needed exams and lab tests to help keep care up-to-date. -Lead monthly briefings for team including care scorecards, current and upcoming projects, and technology changes. Participation: -Labor Relations committee- Along with several representatives from different areas of clinic, meet with manager and union representative to look for ways to encourage employee satisfaction and engagement. -Quality Improvement Committee- Look for ways to improve clinic function, patient experience and processes. -Innovations Committee- Come up with new ideas to help improve patient satisfaction (Related to Press-Ganey scores). -Role revision retreat- work with representatives from all areas of the clinic to improve and solidify each employee’s role in the clinic. -Patient wait committee- help improve communication of patient wait times. -No Show Committee- Investigate patient no show rate and work towards ways to improve situation. -Team Coordinator group- Set agenda for microteam and pod meetings. Discuss standard for ongoing visual measures for each pod. -Microteam meetings- bi monthly meeting with each medical assistant/provider pair with goals of process improvement and accountability. -Pod meetings- Chair bi-monthly meeting with pod, discuss news, processes, check in on ongoing workflow (Physicians, PA’s, FNP’s, Residents, RN’s, MA’s).Projects: -Patient-centered observation forms -Well-Child check prompts -Patient outreach projects

Portland, Oregon Area

OHSU Doenrbecher Neonatal Intensive Care Unit. Title: Hospital Aide/ Health Unit CoordinatorExperience: -Provide excellent customer service to all families and visitors while greeting and performing a health screen on all persons entering the secure Neonatal Intensive Care Unit. -Received, transferred and processed incoming and outgoing calls using a multi-line phone and paging system. -Order, maintain and clean all equipment necessary for providing patient care.Participation: -Supply Committee- Streamlining the ordering and supply process (logistics) for the NICU -Patient Satisfaction Committee- Help generate ideas to make families feel more welcome in the NICUProjects: -NICU Passport -Family information posters -Unit Reoganization Project

Irvine, Ca

Experience: -Processed all admissions and created a patient encounter for each hospital visit. -Ensured continuity of care by assigning attending physician according to insurance and primary care doctor. -Communicated with transport teams, referring facilities, primary care providers and patient families in order to foster a smooth intake procedure

Los Angeles, Ca

Experience:-Provided safe transit between facilities for critical pediatric and neonatal patients.-Collaborated with critical transport team to provide patient care during both air and ground transport.-Oriented new EMT personnel to transport team protocols and hospital environment.

Greater Los Angeles Area

Experience: -Assessed each patient thoroughly in order to present hospital staff with an accurate account of patient condition. -Measured and recorded patient vital signs during transport on a frequent basis to ensure patient stability. -Provided pre-hospital care to patients in both critical and non-emergent settings.

Master Of Science In Nursing, Nursing Informatics

Bachelor’S Degree, Registered Nursing/Registered Nurse

Activities and Societies: Fuld Scholar, Founder's Day Presenter, UPSNA Student Liaison, Teaching and Learning Committee Student.

Bachelor’S Degree, Public Health

Activities and Societies: School of Public Health/ Health Studies/ Health Sciences.Participated in LGBTQ Historical Archiving Project..

Associate’S Degree, Pre-Nursing Studies

High School

Activities and Societies: Visual and Performing Arts Academy, Marching Band, Orchestra.President of Visual and Performing Arts Academy.