Jeffrey Osborne Email and Phone Number
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Partnering with Sales to Drive RevenueOver fifteen years experience as a sales engineer. Broad sales engineering experience at the carrier, ILEC, national account, enterprise and SMB levels. Engineered Carrier/Metropolitan Ethernet data networks and multi-location PBXs. Configured new systems, upgrades, add-ons, and maintenance agreements. Participated in sales presentations and answered Request for Proposals (RFP). Performed on-site surveys for cable plant, paging, upgrades, and wireless implementations. Configured cabling for structured cabling, aerial, buried, riser, and fiber optics.Specialties / Skills: Carrier Ethernet (Metropolitan Ethernet Networking), Ethernet Dedicated Internet (EDI), Hosted PBX, SIP, VoIP (Voice over IP), ShoreTel, Mitel, Avaya, Nortel CS 1000, Allworx, contact center, fiber optics, paging, AC/DC power plant, RFP, E-Rate, structured wiring, unified communications, and video conferencing.Increase Productivity Through DesignAlso a successful business analyst who increases employee productivity through software automation. This is accomplished by creating business requirements, technical specifications, quality assurance testing, and user manual creation. Designed a scope of work tool which created scope of work documents in 50% less time. Uniquely qualified in designing configuration and pricing software tools for telecommunication companies.Business Analyst Specialties / Skills: Use cases, data modeling, functional and technical specifications, software deployments, quality assurance testing, document defects, coordinate defect resolution, end-user training, technical writing, and help desk supervision.
Ritter Communications
View- Website:
- rittercommunications.com
- Employees:
- 274
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Sales EngineerRitter Communications Sep 2015 - PresentJonesboro, Arkansas AreaProviding WAN and VoIP sales engineering services for four enterprise account executives for business and government clients in northeast Arkansas. Products include Metro Ethernet, Dedicated Internet, Hosted PBX, PRI, SIP, IP PBX (NEC UNIVERGE SV9100, SV9300, SV9500), WLAN, and hybrid key systems (Vertical SBX). Services included customer presentations, discovery and solution meetings, Visio network diagrams, and structured cabling surveys and configurations.
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Sales EngineerComcast Business Aug 2013 - Feb 2015Houston, Texas AreaProvided sales engineering services for six enterprise salespeople selling Metro Ethernet private data networks, Dedicated Internet, Hosted PBX, SIP, and PRI to business and government clients in the Houston area. Services included customer presentations, discovery and solution meetings, Visio network diagrams, and Salesforce product configuration. -
Sales EngineerWindstream Communications May 2010 - Feb 2013Lubbock, Texas AreaProvided customer presentations, and configured and priced converged voice and data solutions for VoIP, video, Ethernet Internet Access (EIA), MPLS, Managed Network Security, Managed Router, Online Backup, VPN, DSL, Mitel, ShoreTel, Avaya, Allworx, LifeSize, etc. -
VolunteerBetween Jobs Ministry Jan 2009 - May 2010Houston, TxVolunteered at Between Jobs Ministry by leading a BJM Senior Managers Job Search Work Team. Its mission was to help senior managers find their next successful assignment. Also completed training in Microsoft Visio 2007, Introduction to Visual Basic 2008, Intermediate Visual Basic 2008, and Cisco Exploration I-Network.
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Program ManagerShared Technologies Sep 2006 - Oct 2008Houston, TxProgram Manager (Business Analyst):Created specifications for new software programs. Managed several existing software programs used by sales engineers. Determined new capabilities of manufacturer’s hardware and software and how it would impact Shared Technologies’ software programs. Responsible for gathering and prioritizing enhancement requests and bug reports. * Created the specifications for a web-based scope of work software application which reduced the time to create a scope of… Show more Program Manager (Business Analyst):Created specifications for new software programs. Managed several existing software programs used by sales engineers. Determined new capabilities of manufacturer’s hardware and software and how it would impact Shared Technologies’ software programs. Responsible for gathering and prioritizing enhancement requests and bug reports. * Created the specifications for a web-based scope of work software application which reduced the time to create a scope of work by 50%. This application was used by forty five sales engineers in the company.* Implemented the Kadient Pragmatech Request for Proposal (RFP) automation software (The RFP Machine) which increased productivity in answering Request for Proposals.Field Sales Engineer:Provided field sales engineering support for account executives. Participated on sales calls to potential customers. Created scope of work documents for customer presentations. Created multi-site installation plans. Configured and priced enterprise communication solutions. Show less
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Consultant - Business AnalystNextiraone Aug 2005 - Dec 2005Converted manufacturer's requirements and specifications into technical specifications that developers would use to modify internal sales applications. Modified online user manuals to reflect these changes in the internal sales applications. Performed extensive quality assurance testing to confirm the developer's changes were implemented correctly. -
Senior It AnalystNextiraone Apr 2001 - Jul 2005Liaison between 700 end users, six product managers, and two developers to create and maintain the configuration rules for three internal sales applications. These rules were for converged voice/data systems, Voice over IP (VoIP), CPE (Customer Premise Equipment), and labor. Did extensive testing to verify the implementation of the configuration rules. Supervised the support team for the quoting applications which included break/fix reporting and resolution. Created support group procedures… Show more Liaison between 700 end users, six product managers, and two developers to create and maintain the configuration rules for three internal sales applications. These rules were for converged voice/data systems, Voice over IP (VoIP), CPE (Customer Premise Equipment), and labor. Did extensive testing to verify the implementation of the configuration rules. Supervised the support team for the quoting applications which included break/fix reporting and resolution. Created support group procedures. Managed beta test groups for pre-release software evaluations.* Created the specification and implemented a budgetary quoting application that used historical sales data from a SQL database. This resulted in salespeople creating 300 pricing configurations which reduced the workload on sales engineers.* Implemented a web-based quoting application that replaced a client-server system. This resulted in a 75% reduction in support requests.Note: In 2001, Platinum Equity acquired Williams Communications Solutions and renamed it NextiraOne. Show less
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Systems Analyst, Business AnalystWilliams Communications Solutions Jul 1993 - Apr 2001Implemented client/server pricing application that replaced pricing spreadsheets. Led the support team for quoting applications. Created and maintained all aspects of quoting spreadsheets including updating macros, pricing, part numbers, configuration rules, and distribution to branches.* Improved the productivity of all sales engineers in company by creating a macro-based configuration and pricing spreadsheet. This tool was adopted company-wide to reduce errors and speed up pricing of… Show more Implemented client/server pricing application that replaced pricing spreadsheets. Led the support team for quoting applications. Created and maintained all aspects of quoting spreadsheets including updating macros, pricing, part numbers, configuration rules, and distribution to branches.* Improved the productivity of all sales engineers in company by creating a macro-based configuration and pricing spreadsheet. This tool was adopted company-wide to reduce errors and speed up pricing of proposals.Note: In 1993, Wiltel Communications Systems was renamed Williams Communications Solutions. Show less -
Sales EngineerWiltel Communications Systems Jul 1979 - Jun 1993Priced proposals based upon the Government Services Administration (GSA) contract. Configured new systems, upgrades and add-ons. Created switch room drawings and riser diagrams. Responsible for surveying, analyzing, configuring, and pricing PBX and key systems. Answered technical portions of RFPs. Participated in sales presentations. Analyzed network traffic studies to determine trunk requirements for CO, T1, WATS, etc.
Jeffrey Osborne Skills
Jeffrey Osborne Education Details
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Engineering Technology
Frequently Asked Questions about Jeffrey Osborne
What company does Jeffrey Osborne work for?
Jeffrey Osborne works for Ritter Communications
What is Jeffrey Osborne's role at the current company?
Jeffrey Osborne's current role is Sales Engineer at Ritter Communications.
What is Jeffrey Osborne's email address?
Jeffrey Osborne's email address is je****@****ork.com
What is Jeffrey Osborne's direct phone number?
Jeffrey Osborne's direct phone number is +187031*****
What schools did Jeffrey Osborne attend?
Jeffrey Osborne attended Texas A&m University.
What are some of Jeffrey Osborne's interests?
Jeffrey Osborne has interest in Computer Audio, Mobile Computing, Wiltel Communications Systems, Nextiraone, Art (Realism Tradition), Tennis, Fisk Telephone Systems, Software Integration, Shared Technologies.
What skills is Jeffrey Osborne known for?
Jeffrey Osborne has skills like Telecommunications, Voip, Unified Communications, Wireless, Mpls, Sip, Avaya, Ethernet, Integration, Visio, Sip Trunking, Telephony.
Who are Jeffrey Osborne's colleagues?
Jeffrey Osborne's colleagues are Timothy Wagner, Virginia Lowry, Mark Steinbrunner, Torsten Schlemme, Gordon Clark, Mark Martin, Brian/jamie Bush.
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Jeffrey Osborne
Steel Fabrication | Process Improvement | Manufacturing Plant Operations | Steel Infrastructure Design & Fabrication | | Project Planning & LeadershipLillian, Al -
1newcap.com -
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3yahoo.com, craworld.com, ghd.com -
Jeffrey Osborne
Louisville Metropolitan Area2osborne.bz, t-mobile.com14 +150251XXXXX
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