Jeffrey Osborne Email & Phone Number

Jonesboro, Arkansas Area

Providing WAN and VoIP sales engineering services for four enterprise account executives for business and government clients in northeast Arkansas. Products include Metro Ethernet, Dedicated Internet, Hosted PBX, PRI, SIP, IP PBX (NEC UNIVERGE SV9100, SV9300, SV9500), WLAN, and hybrid key systems (Vertical SBX). Services included customer presentations.

Houston, Texas Area

Provided sales engineering services for six enterprise salespeople selling Metro Ethernet private data networks, Dedicated Internet, Hosted PBX, SIP, and PRI to business and government clients in the Houston area. Services included customer presentations, discovery and solution meetings, Visio network diagrams, and Salesforce product configuration.

Lubbock, Texas Area

Provided customer presentations, and configured and priced converged voice and data solutions for VoIP, video, Ethernet Internet Access (EIA), MPLS, Managed Network Security, Managed Router, Online Backup, VPN, DSL, Mitel, ShoreTel, Avaya, Allworx, LifeSize, etc.

Houston, TX

Volunteered at Between Jobs Ministry by leading a BJM Senior Managers Job Search Work Team. Its mission was to help senior managers find their next successful assignment. Also completed training in Microsoft Visio 2007, Introduction to Visual Basic 2008, Intermediate Visual Basic 2008, and Cisco Exploration I-Network.

Houston, TX

Program Manager (Business Analyst):Created specifications for new software programs. Managed several existing software programs used by sales engineers. Determined new capabilities of manufacturer’s hardware and software and how it would impact Shared Technologies’ software programs. Responsible for gathering and prioritizing enhancement requests and bug.

Converted manufacturer's requirements and specifications into technical specifications that developers would use to modify internal sales applications. Modified online user manuals to reflect these changes in the internal sales applications. Performed extensive quality assurance testing to confirm the developer's changes were implemented correctly.

Liaison between 700 end users, six product managers, and two developers to create and maintain the configuration rules for three internal sales applications. These rules were for converged voice/data systems, Voice over IP (VoIP), CPE (Customer Premise Equipment), and labor. Did extensive testing to verify the implementation of the configuration rules..

Implemented client/server pricing application that replaced pricing spreadsheets. Led the support team for quoting applications. Created and maintained all aspects of quoting spreadsheets including updating macros, pricing, part numbers, configuration rules, and distribution to branches.* Improved the productivity of all sales engineers in company by.

Priced proposals based upon the Government Services Administration (GSA) contract. Configured new systems, upgrades and add-ons. Created switch room drawings and riser diagrams. Responsible for surveying, analyzing, configuring, and pricing PBX and key systems. Answered technical portions of RFPs. Participated in sales presentations. Analyzed network.