Jeffrey (Jeff) Piper Email & Phone Number

Chicago, Il, Us

Delivering.Contract AI solutions and thought leadership that help customers connect data for growing business, accelerating revenue, optimizing cost, protecting assets, and mitigating risk

San Francisco, Ca, Us

Spearheading growth strategy for CLM in international markets (EMEA, APJ, LATAM). Bringing Sales, Success, Marketing, Product, Enablement, and Partners together to accelerate new customer acquisition and existing customer expansion.- Revenue attainment- Strategic planning- Growth initiatives- Campaign execution- Enablement

San Francisco, Ca, Us

Lead a team of contract lifecycle management domain experts that inspire customers to get started on, accelerate, and grow their contract management journeys. - Leverage commercial teaching techniques to guide account planning and sales pursuits through deal strategy, executive alignment and C-level briefings, competitive positioning, and enterprise architecture to capture newco and up/cross-sell revenue with company-leading close rates and increased ASP. Closed/won rate 3x greater than pursuits to which I am not attached.- Deliver industry, persona, and business process expertise to enable Product Management, Product Marketing, Field Enablement, and SI/delivery partners to more effectively address the needs of targeted stakeholders. - Create reusable industry and line of business points of view, solutions, and sales playbooks for manufacturing, high tech, business services, healthcare/life sciences, financial services, public sector, and quote-to-cash, procure-to-pay, hire-to-retire, field service, sustainability (ESG) and more.- Consult on field enablement programs to accelerate learning curves for Sales, Customer Success, and Partner Account Management teams focused on sales methodology, solutions, and product offerings.- Lead Global Field Product Advisory program for Agreement Platform Strategy Group – a program to identify and prioritize solution capabilities to close competitive gaps and capitalize on competitive advantage through the product roadmap

San Francisco, Ca, Us

- Responsible for leading post-acquisition integration activities for post-sale functions and enabling DocuSign’s field team on CLM concepts, related sales methodology, success strategies, and customer outcomes.- Created and rollout out a Business Outcome Discovery framework - a value-selling approach to connect solutions to enterprise architecture- Delivered expert content and delivery of CLM 101 – scalable onboard training for all employees to enable them on Contract Lifecycle Management concepts, solutions, sales and support strategies- Lead key-account newco and up/cross-sell account planning, and provided guidance on “red-account” save strategies- Partnered with Product Development and Product Marketing organizations to define, market and launch new platform capabilities, and with Professional Services to build packaged service offerings

San Francisco, Ca, Us

(Post acquisition of SpringCM) Responsible for CLM Customer Success and Support. Managed adoption, growth and red account escalations. Transitioned teams to DocuSign Support, Customer Success and Account Management.

Chicago, Il, Us

Key Achievements- Achieved 100%+ of revenue plan for 8 consecutive years prior to acquisition; $30M ARR at acquisition- 94% customer renewal; 125%+ net retention- 90% customers reported being “somewhat” to “very” satisfied with Tech SupportSummary of Qualifications and Responsibilities- Responsible for rapid delivery of SpringCM (Contract Lifecycle Management), driving customer adoption and renewals, customer enablement, technical support, success management, and advanced sales engineering support. - Led team of 50 people; established and metered KPIs, customer renewal/net retention forecast, $7M Professional Services forecast and team budget (including international expansion with Services and Success in EMEA region)- Member of the executive team and chief customer advocate.- Led professional services team to deliver SpringCM to customers. Implementations ranged from at-scale, tactical enablement and packaged services to highly-customized, $1M+ statements of work.Responsible for user adoption and customer retention. Developed user adoption model based on segmentation used to drive programs that promote broad and deep user adoption - Enabled customers, SI partners and employees to self-implement and extend SpringCM by introducing SpringCM Academy. Led curriculum development and training initiatives to enable partners to sell, implement and support solutions on the platform.- Provided technical support services ranging from tech-touch to high-touch for customers and partners-Led voice of the customer intiative through direct customer engagement, usage data and mining support tickets. Executive voice of customer to Product Management and Platform Architecture teams

The Oak Park Education Foundation started nearly 25 years ago when a few parents identified the need for supplemental science and technology classwork at the grade-school level. Today the Foundation is a coalition of parents, educators, and community leaders who develop and fund creative, curriculum-enriching programs. There are now over 6,000 students in Oak Park, in grades 1-8, who participate in these STEM and art programs that support the core curriculum of the District 97 public school system.In my role as Foundation VP & Chair of the Audit Committee, I’m responsible for assessing the outcomes and quality of our various educational programs. Our committee also makes recommendations to the Foundation’s Program Committee based on these outcomes for future student programming.I’m proud and excited about the work that our Foundation’s leadership has done and our plans for the future. The brand recognition that the Foundation has achieved within the Oak Park community is significant—today everyone with a child between 6-14 yrs. old is aware of our programs and sees the quality results in daily learning as well as on standardized test scores.

Accenture's first venture-back and incubated Internet pure play. iFlourish was a lifestyle portal with content and online retailing targeted towards Baby Boomers. Site included an online drugstore, travel opportunities and community.

Founded in Gdansk, Poland, New World Comfort designed and produced a line of children's furniture, which was sold through out Poland using a network of furniture retailers. Responsibilities included product development, operations management, logistics and finance.

"Peace Corp for business" Providing executive and operational management practices to Inwar, SA, a Polish-owned computer manufacturer going through privatization following the fall of the Berlin Wall.

Provided accounts receivable management solutions and consulting services to health care providers. Streamlined the billing process, which lead to reduced account receivable days outstanding.

Bsba, Economics & International Trade

Mba, Operations Mgmt And It

Certificate, International Economics

Certificate, International Trade