Jeff Mullen Email & Phone Number

Philadelphia, Pa, Us

Responsibilities include monitoring, analyzing and troubleshooting routine data feed arrival, processing and loading activities. Interacting with data partners and internal stakeholders to ensure proper and expected data feed arrival and processing.Analyze results of routine data feed processingincluding Anomoly Detection results, drop off reportingand other issue reporting.Analyze bug trends/patterns and customer feedback to drive for better customer experiences.Work on new customer implementation projects tobring in external data sets and integrate with Accoladesystems to support business operations.

Doylestown, Pa

Responsible for analyzing and abstracting patient data to assist physician practices in reaching quality measure goals set forth by CMS and commercial insurance companies. Currently using tools such as Athena and various EMR systems to analyze data and assist physician practices improve the health of their patient populations. I also help to ensure the practices recognize full reimbursement opportunities by tracking care gaps and advising them on best strategies for achieving success. I have also become proficient in SQL to monitor and identify healthcare population trends, identify care gaps and to ensure a high level of patient care. I have used QlikView and Power BI to create dashboards to identify performance metrics and show various trends within a particular insurance plan(s) to analyze various patient populations. Currently certified as a CPC-A.

Pre-screen potential volunteers for enrollment into clinical/medical research trials.Triage calls to appropriate personnelIntake of product quality complaintsHandle DTC and patient Support programsProvide drug/medical device product information.First level technical supportEnroll participants in educational seminars.Monitoring calls and providing feedback to outside call center personnel.Collect demographic data and disposition for product, sample and literature fulfillment.

Greater Philadelphia Area

Responsible for driving conversion by helping every customer and coaching associates to provide excellent customer service.Accountable for customer satisfaction scores and maintained a 90% CSAT score for the store. Supervised training activities for all associates and achieved 95% completed training certifications.Responsible for achieving and maintaining a store shrink goal of under .6% to ensure continued profitability and prevent internal associate errors.Maintained a .30% customer opportunity score to which resulted in a full in stock experience for the customer and increased sales.Responsible for overall merchandising and promo execution to drive sales and ensure a fully stocked store.Responsible for ensuring shipments were received in a timely manner and merchandise moved to the sales floor within 24 hours.Provided leadership through the Manager on Duty program ensuring excellent customer service, increased sales, and improved consultative selling behaviors.Prepared cash deposits and reconciled end of day financial reports.

Greater Philadelphia Area

Responsible for managing all merchandising and operational activities of the tech department to maintain a strong selling environment.Coached and mentored associates on technology customer service goals, increasing sales opportunities, and offering a total solution for the customer.Supervised a team of 4 associates and achieved 80% CSAT score for the tech department.Provided leadership through the Manager on Duty program ensuring excellent customer service, increased sales, and improved consultative selling behaviors.Responsible for achieving 4% warranty sales penetration and 70% ink to printer attach rate.Prepared cash deposits and reconcile end of day financial reportsAccountable for all pc repairs and educated associates on proper repair techniques to ensure all computer work is completed in a timely manner

Greater Philadelphia Area

Responsible for vendor returns which ensured credit was received for damaged and defective goods.Processed store transfers and UPS/FedEx shipments as needed to drive business locally and nationally.Responsible for all operational aspects of the business including planograms, clean store, getting product to sales floor, and driving sales growth.Supervised a team of 15-20 associates to ensure store processes were in place and company standards were being met across all departments.Responsible for increasing customer loyalty program from 14-30% which ensured repeat business and increased average transaction dollars.Trained and coached all associates to maintain a positive sales culture, increase profit margins, and provide a total solution for the customer.Prepared cash deposits and reconcile end of day financial reports.