Building AI first products

Developed methodology for internal innovation, "Ideas to reality". Design thinking, Lean and Agile methods across the innovation spectrum. Uplifted the engagement of our people and their innovative thinking and doing. Highlights:- "More engagement than ever" achieved above expectations with doubling the employees involved with our innovation program.- "Innovated on innovation" redeveloped the innovation program to gear it towards better execution.- Led project teams to execute innovation ideas within assigned budget

Built an analytical and research capacity to assist the business achieve strategic targets and reposition the organisation around customer experience.Lead the development of a company-wide Voice of the Customer (VoC) program using the Net Promoter Score (NPS) methodology.Support the development of other ad hoc program systems and internal qualitative research effort.Customised and implemented Salesforce to develop holistic Customer Relationship data.Key Projects:Salesforce Implementation Salesforce Configuration and Customisation to merge existing business data with Salesforce as a single customer focused business intelligence toolVoice of the Customer (VoC) program roll out - globally focused customer research program driven by the Net Promoter Score methodologyBrand Health researchProgramming languages key to the role:HtmlCSS JavaScriptVba (Microsoft suite)Analytical software capabilities:Q-research software Qualtrics researchMicrosoft Excel Customer Relationship Management tools:SalesforceSwift Digital

Designed, built and managed a centralised underwriting workflow system for business wide implementationKey Features of Cerberus:● Service Level Agreements and key performance metrics● Managerial reporting - self service● Automated reporting functions● Data mining and data quality projects to enhance quality of output

● Court appearances● Drafted letters and advice ● Prepared Briefs to Barristers, in preparation for Trial, Settlement Conferences and Mediation● Conducted research in new areas of law including the Competition and Consumer Act 2010