Dynamic Service Desk Technician with hands-on experience coordinating and providing support for a wide range of hardware and software systems. Skilled in establishing and maintaining procedures for efficient problem resolution and customer service delivery. Proficient in utilizing remote support tools like Bomgar and ticketing systems such as ServiceNow. Familiarity with supporting Kofax software and Microsoft Office 365 environments. Capable of triaging issues and collaborating with IT teammates to resolve complex technical issues in mixed Azure and Active Directory environments.Seasoned IT professional with a proven track record spanning over 12 years, adept at providing comprehensive helpdesk services in enterprise-level environments. Supported diverse user bases across multiple 5000+ user domains, utilizing advanced remote support tools such as PC Anywhere, SMS, and others to deliver efficient desktop and phone-based assistance. Experienced in end-user training and support, proficient in help desk tracking software including Magic and Heat. Demonstrated leadership in help desk setup and management, excelling as level 1, 2, and 3 support analyst. Skilled in troubleshooting hardware and software issues, including IRQ, DMA, BIOS upgrades, firmware upgrades, and software patches. Proficient in Windows operating systems, Microsoft Office Suite, and Citrix environments. Experienced in server and workstation setup, configuration, and maintenance, with a focus on client-server management and network monitoring. Proven ability in technical project and time management, adhering to SLAs and utilizing the Systems Development Life Cycle for IT projects. Certified in logistics by Dell and HP, showcasing a commitment to excellence in service delivery. A collaborative team player with strong leadership skills, capable of coordinating client-server repairs, upgrades, and patches while ensuring seamless operations.
Ministry Of Information
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Consulting Business OwnerMinistry Of Information Sep 1994 - PresentRichardson, Texas, United States
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Individual Contributor And Personal ConsultantJeffery George Services Mar 1994 - Sep 2024United StatesBuilt workstationsProvided desktop supportSupervised multi worker teams as needed to complete work.Performed site surveys of softwarePerformed site surveys of hardwareSetup multiboot server environments to mimic and troubleshoot client issues.Worked in Novell 3.12 and 4.11 environmentsProvided pre and post sales consulting support on IT equipmentWorked in many different small networked environments, and provided phone based support to clients as needed.Built, supported and administered varied small business networks.Recommend and install server and network hardware. Built client servers (From WinNT 3.51 to Win2K3)Managed client networks and servers.Configured, maintained, and trained clients on backup procedures and schedules.Provided work on as needed basis as 3rd party contractor for IT vendors.Participated in Y2K evaluations and new hardware roll outs.Used WYSIWYG editors for client websites.Assisted with resume development.Tutored fellow students in IT and IT related projects.Provided C++ tutoring to fellow students.
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Service Desk AnalystBrown & Brown Insurance Feb 2022 - May 2024United States• Coordinated and participated in support of PC, Printers, Monitors, and related hardware and software.• Established and maintained procedures to manage, track, and resolve end-user problems, questions and service requests.• Coordinated computing and customer service procedures and practices.• Utilized Bomgar remote support tool to gain control of remote teammate’s PCs and correct issues.• Supported Kofax software and Microsoft Office 365 environments, troubleshooting and resolving technical issues to maintain productivity.• Supported Microsoft Office 365 environment• Triaged issues for other teams as needed.• Worked with IT teammates on irregular support issues.• Research solution to remove headsets from use for teammates who desired a more comfortable work environment.• Used Service Now ticketing system.• Worked in mixed Azure and Active Directory environment -
It ConsultantSmart Source, Llc May 2012 - Jun 2017Columbus, Ohio Metropolitan Area• Coordinated network and equipment move of printers, PC’s, laptops• Worked on an as needed basis for projects.• Installed Windows NT, Windows 2000 and Windows XP workstation and laptops.• Diagnosed issues with computer hardware and peripherals.• Installed software patches and updates as needed. -
Special Project CoordinatorSarcom, Inc. May 2004 - Jul 2006United StatesCoordinated and participated in support of PC, Printers, Servers, Monitors, and related hardware and software.Established and maintained procedures to manage, track, and resolve end-user problems, questions and service requests.Coordinated computing and customer service procedures and practices.Worked as liaison between client and vendor to resolve unsatisfactory support issues.Provided assistance to senior IT staff on troubleshooting irregular support issues.Collaborated with senior management of the company on IT support issues. Supervised and responsible for Staffing and Scheduling for support staff.Utilized various shadowing tools to remote into user’s PCs and correct issues.Support local and distributed (Citrix) application installations. -
Director Of TechnologyDeckerville Public Library Jul 2002 - Aug 2005• Coordinated and Researched Implementation of computer hardware and software (NT 4. and Windows 2000) as well as LAN equipment utilizing the Systems development life cycle.• Coordinated Help Desk support for Library and staff.• Supervised and participated training local residents as requested on PCs.• Conducted and scheduled Maintenance on all Servers, Hardware and Software.• Created User documentation.• Setup training for various software packages for group members.• Recommended security and antivirus software for multi use public PC environment.• Installed and monitored recommended and approved software.
Jeffrey G. Education Details
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Computer And Information Sciences And Support Services -
U.S. Army Chemical School100%
Frequently Asked Questions about Jeffrey G.
What company does Jeffrey G. work for?
Jeffrey G. works for Ministry Of Information
What is Jeffrey G.'s role at the current company?
Jeffrey G.'s current role is Consistent provider of IT services par excellence | Level 4 Support Technician | Netware to Domain | IBM DOS to Win1x | Linux | macOS | iOS| Android| | Azure | Active Directory | Independent Contractor | US Army Veteran.
What schools did Jeffrey G. attend?
Jeffrey G. attended Devry University, U.s. Army Chemical School.
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Jeffrey G.
Leadership Development - Training - Executive Coaching - Strategic ConsultingGreater Boston -
Jeffrey Winn, J.D., PMP, CISSP, CIPP/E, CIPP/US, CIPP/G
Charlotte, Nc
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