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Data-driven Senior Transformation and Change Management Leader with extensive experience in Business Transformation, Operational Excellence, and IT Management. Expert in implementing Agile and Lean Methodologies, spearheading Process Improvement initiatives, and leading Change Management strategies. Demonstrated proficiency in Strategic Planning, Technology Evaluation, Business Analytics, and Program Management.Co-Founder and Managing Partner at imPROVE Group, specializing in bridging the gap between IT and Business Operations. Skilled in preparing organizations for the successful adoption of emerging technologies like Business Intelligence, Artificial Intelligence, Machine Learning, and Workflow Automation.Possess an MBA from Southern Connecticut State University, a Master’s Certificate in IT Project Management from The George Washington University. Certified Lean Six Sigma Black Belt and Scrum Product Owner.Leveraging my skills in Emerging Technologies, Organizational Leadership, Employee Engagement, Data Analytics, and Team Development, I'm eager to bring about innovation, enhance productivity, and drive operational efficiency in organizations.I am eager to leverage my expertise in strategic planning, operational excellence, business transformation, and emerging technologies to drive innovation, productivity, and operational efficiency in your organization.Specialties: Organizational Change Management, Lean Six Sigma, ITIL, Project/ Program Management, Facilitation/ Collaborative Team Management and Results Driven Measurements Development.
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Vp, TransformationImprove AnalyticsBoston, Ma, Us
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Co-Founder And Managing PartnerImprove Group Feb 2023 - PresentDerry, UsWe founded imProve Group to help companies bridge the gap between IT and the business. We get organizations ready to adopt new technologies (business intelligence, artificial intelligence, machine learning, workflow automation, etc.) by building a foundation of efficient and measurable operations.Proven results driving transformation for clients in the Pharmaceutical, Insurance, Finance and Government sectors. -
Avp, Shared Services And AutomationArch Insurance Group Inc. Sep 2021 - Feb 2023Jersey City, New Jersey, UsResponsible for leading the Shared Services Domain made up of four high performing teams focused on intelligent automation, forms management, document management & workflow, and the front-end underwriting process which includes producer administration, submission, and clearance. -
Director, Continuous Process Improvement, Automation & AgileThe Riverstone Group Feb 2018 - Jul 2021Manchester, New Hampshire, UsChange leader responsible for improving business and IT operations by building and deploying Continuous Improvement, KPI development Robotic Process Automation and Agile centers of excellence. Leads an innovative team focused on collaborating with partners to solve business problems by analyzing, simplifying, standardizing and automating services and processes through Lean and Agile methodologies. -
Director, Emerging TechnologyLiberty Mutual Insurance Dec 2017 - Feb 2018Boston, Ma, UsAs a member of the leadership team, identified, vetted and scaled new/ emerging technologies to improve our customer experience and drive operational efficiency. Worked with technology leaders (internal and external) to identify trends and technologies that can disrupt our industry and align to business units to drive tangible results. -
Director, Process Improvement, Automation & ReportingLiberty Mutual Insurance Nov 2014 - Dec 2017Boston, Ma, UsAccountable for leading a Process Improvement, Reporting & Analytics and Automation team focused on delivering tangible results to business-critical operations within the Global Consumer Markets organization. Lead a skilled team of managers, project leads, business analysts, developers and process improvement consultants.
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Manager, Automation DeliveryLiberty Mutual Insurance Dec 2012 - Nov 2014Boston, Ma, UsResponsible for implementing and leading the automation center of excellence that supports a 900+ IT Hosting Services organization. Manage a team of highly skilled automation engineers, developers, business systems analysts and project managers responsible for identifying and implementing automation through a combination of SDLC, DevOps and Lean methodologies. Implemented 50+ automation solutions in an 18 month time period resulting in 30,000 hours of effort savings ($1.7 million) and 140,000 in effort avoidance savings ($7.9 million) annually.
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Manager, Integrated Service OperationsLiberty Mutual Insurance Mar 2011 - Dec 2012Boston, Ma, UsManaged the operations and transformation of a 24x7x365 IT team spanning three data centers and responsible for the operational support of the Mainframe and Midrange environments of a Fortune 100 company. Developed strategy, implementation plan and executed the virtualization, automation and retooling of a 45 person team. Led a standardization initiative for the Mainframe and Midrange batch scheduling process that freed up 2.5 FTE’s worth of operational capacity, reduced execution time from 22 minutes to 12 seconds and returned 1300 hours in customer wait time monthly. Standardized, consolidated and virtualized monitoring for Mainframe, Midrange and Application level monitoring duties resulting in a 4 FTE’s reduction in effort. Focused on developing action based monitoring and reduced the monthly non-actionable alerts by 2 million. Implemented automation for application level monitoring that freed 2 FTE’s of capacity.
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Performance Improvement ConsultantLiberty Mutual Insurance Jun 2007 - Mar 2011Boston, Ma, UsResponsible for leading IT process improvement initiatives tied to strategic objectives with a focus on improving IT efficiency, speed to market, reduced cost and increased quality.
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Itsm AnalystLiberty Mutual Insurance Feb 2005 - Jun 2007Boston, Ma, UsDeveloped reports and analytics for front line and senior level managers to provide insight into the service quality, operational effectiveness and cost of IT operations. Dramatically improved quality and reduced lead time of creation and distribution executive scorecard and operational reports through automated efforts with a net savings exceeding 200 hours per month (1.5+ FTE).
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Program ManagerMeasured Progress 2003 - 2005Dover, New Hampshire, UsManaged complex projects throughout the contract’s life cycle ensuring activities are completed on time, in scope and within budget. Facilitated meetings, workshops, and training sessions for clients, staff and committees. Responsible for ensuring client satisfaction and the cultivating of relationships at the local, state and federal levels. -
Program ManagerChildrens Center Of Hamden 1996 - 2003Managed all aspects of daily program development for long-term residential program for children who struggle with emotional, behavioral, psychological and social issues. Oversaw the budget and staffing for several residential programs ensuring that we meet state guidelines. Established performance objectives and coached 10 staff on development plans to achieve annual target.
Jeff Frame Skills
Jeff Frame Education Details
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The George Washington University School Of BusinessIt Project Management -
Southern Connecticut State UniversityBusiness Administration
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Central Connecticut State UniversityPsychology
Frequently Asked Questions about Jeff Frame
What company does Jeff Frame work for?
Jeff Frame works for Improve Analytics
What is Jeff Frame's role at the current company?
Jeff Frame's current role is VP, Transformation.
What is Jeff Frame's email address?
Jeff Frame's email address is jf****@****nce.com
What is Jeff Frame's direct phone number?
Jeff Frame's direct phone number is +160370*****
What schools did Jeff Frame attend?
Jeff Frame attended The George Washington University School Of Business, Southern Connecticut State University, Central Connecticut State University.
What skills is Jeff Frame known for?
Jeff Frame has skills like Business Process Improvement, Program Management, Itil, Change Management, Six Sigma, Process Improvement, Vendor Management, Business Analysis, Sdlc, Management, It Service Management, Leadership.
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