Jeffrey Ritz Email & Phone Number

Phoenix, Az, Us

• Lead a team of engineers in the strategic modernization of WebPT interoperability platform.• Provide architecture and design guidance with an emphasis on performance and scalability.• Manage SCRUM development process, including daily standups, weekly sprint planning sessions, and weekly progress demonstrations with the executive team.• Create software estimates, assign and track resources against targets, optimize resource allocation, plan ahead against strategic roadmap.• Create development plans for staff members, create annual goals, provide constant coaching, and perform formal performance reviews twice annually.• Engage with the Product Management team to partner on solutions.• Work closely with the QA team to ensure rapid turnaround on all defects.• Engage vendors on new solutions, including formal RFPs and the development of business cases.• Hold technology vendor partners accountable for performance.• Production support as part of the incident process for severity 1-2 level issues.• Reliable and punctual in reporting for work and taking designated breaks.

• Provide strategy, guidance and develop integration solutions for clients to support their integrating and interoperability Healthcare IT strategies.• Design, code develop and implement FHIR v3 Patient and Claims Resources leveraging Mirth Connect v3.x on AWS EC2 • Transformation of various HL7v2 (e.g. ORU, MDM, etc.), HL7v3 and JSON content types to CCD, CDA and CCDA R2 NIST ONC validated documents.

Chicago, Us

Lead Integration strategist coordinating the implementation of integration services across the Healthcare Digital product lines. Originating with the creation of an in-house HL7 Integration team, with a mixture of offshore and US based resources. - Created a team of HL7 Integration resources instrumental in accessing and implementing latest CCG Product releases with latest features and functionality. - Involved in overseeing the hiring and the development of team who perform CCG/Cloverleaf software net new software installations, upgrades and HL7 Integration efforts to supplement the existing out-sourced HL7 Integration work.- Developed digital video recordings assets (Panopto/Camtasia) leveraged for additional hands-on training demonstrations of configuration, implementation and support for HL7 Integration Team, as well as provide content to the larger Digital Services team across digital product lines.- Provided leadership and guidance with regular scheduled weekly HL7 Integration team meetings to review team members’ current projects statuses, updates, and discussing any implementation or integration issues or challenges.- Coordinated and scheduled informal time with team member to evaluate any customer issues they are experiencing to provide mentoring and learning opportunities.- Implemented Pre-Upgrade and Post-Upgrade/Post-Installation Verification processes to verify the completion of the software installation, upgrade (in-place or substitution) or HL7 Integration implementation reducing prior project risk where a task might have been missed or was not considered prior to implementation.- Composed an HL7 Integration Team Technical Self-Assessment Survey which I will be rolling out in coordination with the Director of Consulting Services during the month of February 2022 to the HL7 Integration team and evaluate results in March 2022 to best align the team for future training and growth opportunities. for the HL7 Integration Team.

Chicago, Us

Act a lead consultant to the Service Solution team and provide process improvements with the development of a Scope of Work and other related Service processes collateral.

Chicago, Us

As Solutions Service Engineer my role involves providing Senior Implementation Engineer responsibilities for the GE Centricity Clinical Archive (CCA) vendor-neutral enterprise archive solution. CCA is an open architecture vendor-neutral solution that unifies and intelligently manages patient data, images and enterprise content. Built on IHE – XDS and DICOM-compliant industry standards, CCA enables seamless connectivity among disparate systems across multiple archive systems, specialties and facilities.

• To provide experienced consulting services to assist in architecting, designing, developing, testing and implementing strategies to connect our customer's EHR systems to their HIE platform (ie. Mirth Results or InterSystems HealthShare CDR)

• Functioned as a technical resource and subject matter expert (SME) on Health Information Exchange (HIE), Integrating the Healthcare Enterprise (IHE) and Enterprise Master Person Index (EMPI) implementations.• Providing my expertise and knowledge to Caradigm customers in an effort to implement DRR, MPI and Community Desktop products and services, which allow regional, IDN or local healthcare networks to implement a health information exchange (HIE) leveraging the IHE standards.• Reviewed and executed integration designs, requirements and testing for various HIE interface components following IHE infrastructure profiles (ATNA, BPPC, PIX, PDQ, XDS and DSUB) standards.• Maintained, modified and built implement integration Java libraries and XSL/XSD core HIE code leveraging Eclipse IDE/TFS for code management.• Developed, tested and implemented interface routes using Oracle JCAPS ETL platform and custom Java libraries.• For customer hosted solutions, provided expertise and training on installation, configuration and technical training of HIE products: MPI, Document Registry and Repository and Clinical Desktop portal.

Chicago, Us

- Increased interface implementation projects 15% and outbound interfaces 45% which grew revenue for the Perinatal business in services 13% in 2009-2011.- Managed, integrated and supported over 350+ GEHC Centricity Perinatal and Perioperative customer’s interface projects supporting the interoperability of HL7 transactions for clinical data exchange with other healthcare vendor’s products.- Provided consulting services to integrate GEHC product interface solutions for customers by leveraging the Cloverleaf integration tools, integrated Tcl and Perl scripts with my integration expertise.- Managed and guided the Centricity Perinatal product validation testing to achieve IHE certification and representation at HIMSS IHE Interoperability 2009-2011 Showcases.

Chicago, Us

- Managed five Level 1 Engineers for the Perinatal team and 2 Level 1 Engineers for the Acute Care team, which included doing peer reviews, managing case workload, interviewing and assisting in escalated customer issues.- Under my leadership the Acute Care Technical Support Team decreased the average open service request time to resolution by 63% in 2006.- Provided Technical Support Level 2 Engineer phone support and services for the GEHC Centricity Healthcare IT Suite of products by leveraging my product knowledge and technical skills.

Chicago, Us

- Troubleshoot and manage GEHC Centricity customer service tickets through CRM and provided business and off-hour technical phone support for GEHC Centricity Acute Care (CAC) product customers.- Support customer GEHC CAC environments by leveraging support and engineering tools (SQL Analyzer). - Investigate, report and verify fixes for software bugs in GEHC Centricity Acute Care product by reviewing the core application VB and MS-SQL database code through ClearCase.

Bs, Information Decision Sciences, Business Management

Education record

High School Diploma