Jeffrey Rossini Email & Phone Number

Greenville, South Carolina, United States

Sunnyvale, California, United States

I evaluate and correct slow connection speeds, intermittent connection drops and security issues for thousands of wireless gateway devices. I address malware infections on Windows and iOS operating systems and perform system maintenance on cellular phones, tablets and computer systems. I remotely assist customers to install IoT devices, sound bars, smart TVs, and gateways. I handle Customer Proprietary Network Information securely and I am evaluated at over 92% performance rating thanks to 25+ years of customer service excellence and technical knowledge.

I collected, cataloged, marketed, and sold over 500 unique items resulting in a gross sales total exceeding $30,000 in sales over a 12 month period. Items ranged from $8,000 packages to $20 individual items. I earned a Top Rated Seller status with a 100% customer satisfaction rating and developed of an e-commerce website solution by researching the PayPal, eBay, and a variety of merchant manager API’s until the ideal framework for the client’s needs was found.

Saint Louis, Missouri

Simutronics Corporation's "Aliiance of Heroes" is an online text-based massive multi-user online role playing game (MMORPG) created by the largest online game distribution networks in the industry. I was responsible for creating new programs for core system mechanics. My other responsibilities included researching and solving over 400 programming bugs as reported by users, acting as a Quality Control technician to ensure that grammar, spelling, and coding procedures met the company’s standards, and running the Promethean Mentor Society - a group of volunteer players whose purpose was to help new players become acclimated to the game mechanics and to retain them as customers.

Reading, Pennsylvania

I began working for Penske Corporation as an electronics Customer Service Representative (eCSR) whose sole responsibility was to respond to customer emails generated from the Penske website in order to generate sales. When our industry-wide fame for outstanding customer service grew, we forged an alliance with the newly-released adidas online store in which we were outsourced to handle their customer service division.To succeed, I had to familiarize myself with the products and the adidas brand (yes, "adidas" is NOT capitalized!) I managed weekly reports and store concerns between the manufacturer, the warehouse, and the Electronic Customer Service Representative (eCSR) unit. I responded to or properly redirected customer inquiries that fell beyond the scope of the adidas Online Store.

Muhlenberg, Pennsylvania

Carrol's Corporation is the largest Burger King franchise in the company. As Restaurant Manager, I maintained and led a staff of forty employees in training, human resources, quality control, inventory, and restaurant maintenance. I increased my store's profit by around 20% through better management of resources and innovative solutions, raising us in two years from one of the worst units among the 146 stores to within the top ten.