Jeffrey-Ryan Sy Email & Phone Number

Cranford, New Jersey, Us

Oversee the transition to onsite support for our new client Bank of America: - Managed new inventory of parts for BofA including QA Checking- Interviewed, selected, and hired support team for BofA- Train new hires in procedures and policiesManage all Maintech Data Center Operations for Bank of America at Teleport and One Bryant Park Ensure client satisfaction and strong relations through outstanding service and communicationPerform technician reviews and provide feedback for improvement if neededEnsure and maintain proper inventory of spare parts for service callsAct as the primary escalation for all issues (managerial/technical/logistical) for the local teamOrganize and coordinate all shift coverage for technicians (including sick and vacation days)Provide 24/7 On-Call Technical Support globally Plus all responsibilities of a Team Lead

Cranford, New Jersey, Us

Manage a team providing onsite Enterprise service for Morgan Stanley Coordinate service for Off Site locations with field engineersEnsure technicians follow proper procedures when providing service Review all tickets in our ticketing system for accuracy and completionProvide reporting to upper management on call volume and part usageEnsure technicians are ordering and returning used inventory in a timely mannerCreated a process/system to organize and maintain client inventoryProject Lead for Maintech when Morgan Stanley had Major Power Down Events:- Managed and arranged spare parts for the event- Represent Maintech on the conference bridge with Morgan Executives- Organized the team of technicians and assigned responsibilities to be fulfilled for the event.Plus all responsibilities of an Enterprise Server Engineer

Cranford, New Jersey, Us

Troubleshoot and perform Break/Fix procedures on Enterprise Servers (Dell, HP, IBM, SUN) Perform IMAC Hardware upgradesPerform Server Rack and Stack and Server RemovalProvide Client updates on work status and resolution in a timely and efficient mannerPartner with L2 and L3 teams to ensure critical servers are serviced properly Maintain accurate records of service with our ticketing system and data entryMaintain accurate inventory of parts using our logistics process for orders and replenishment Work directly with the OEM on major issues and bugs and provide fixes to the client

Ny 10022, New York, Us

Worked as an IT Contractor for Bear Stearns/JPMC in Midtown ManhattanTroubleshoot and fix user issues in regards to PCs, peripherals and applicationsProvided support to end users over the phone and remotelyInstalled and configured PC peripherals and hardwareBuilt PCs for new employees, includes imaging specifically by individual departments, installing any extra peripherals, configuring the system to meet user specific needsAdded new users to Active DirectoryBacked up user profiles according to Bank Policy for users that left the firmWorked in relation with Infrastructure and Communications to keep the Bear Stearns’ Network accurateCoordinated and managed multiple user PC movesSetup audio and visual for conference bridgesStaged PC lab environments for training

New York, New York, Us

Manage Accounts Payable function of the Finance Department.Handle inquiries from vendors and employees in regards to Accounts Payable.Kept control of Part Time Employee Payroll.Maintain and order supplies for the Museum as a whole and for individual departments.Organize and schedule meetings for the Director, Finance and Development.Manage and update all Administrative and Financial Files.

Assisted lead designer with design ideas for new contentUpdated the website with new contentChecked and ensure there were no broken links on the websiteUpdated old web pages to utilize the CSS style of the new contentOptimized and edited images for use on the websiteEnsure ads were working properly and positioned correctly