I have spent considerable time with a terminally ill family member; following their passing, I am now an adjunct professor at a local college, teaching computer science related courses. Since I continue to have a passion for all things technology related, I do stay abreast of industry trends.Remember, time is more valuable than money. You can always get more money, but you cannot get more time.

Provided leadership, technical direction, and guiding input for overall enterprise cloud infrastructure and IT operations services capability division. Spearheaded complex IT projects from inception to completion within time and budgetary requirements by collaborating with key personnel. Partnered with service providers and external vendors, including cloud-based providers and third-party administrators to ensure services were being delivered accurately. HR functions included recruitment and hiring as well as ensuring the right professional development opportunities for staff in order to provide high-performing services. Ensured division performance was aligned with industry standards by performing benchmarks and competitive analysis, including the production of related metrics and key performance indicators.Highlights of accomplishments in this role included:• Established and deployed remote workflows that were onsite with no disruption for end users during COVID-19.• Maintained 99.95 - 100% for all production infrastructure workloads being monitored and reported on during 2022/2023.• Orchestrated the consolidation and migration of multiple, geographically dispersed data centers to the Microsoft Azure cloud environment on time, on schedule, and within planned budget.

Provided leadership for all facets of infrastructure engineering and operations, including ITSM services, and BC/DR as well as ensured the implementation of cloud-based backup systems. Oversaw infrastructure budgets and delivered infrastructure key performance indicators and related metrics to interested stakeholders. Improved core, underlying infrastructure platform(s) by implementing a hyper-converged platform for servers, databases, applications, and virtual desktop infrastructure that were experiencing stability issues. Oversaw progress related to business projects in close collaboration with functional area leaders, project management teams, and staff members. Designed and proposed solutions in conjunction with pre-empted business requirements by recommending new infrastructure systems and applications. Introduced and updated technologies to fortify the infrastructure environment, including SD-WAN, application delivery controllers, and advanced firewall technologies resulting in more dependable services provided to the organization. Supported department in receiving the 3rd highest engagement score in the company based on annual employee engagement score results.Highlights of accomplishments in this role include:• Transformed a team by recruiting top talent, and supervised the team through a period of heavy expansion.• F&G Leadership Academy Alumni (class of 2018) - A corporate sponsored leadership program that is available through executive nomination and sponsorship. Partnering with Tero Int'l, this intensive 12 month program included topics such as public speaking, cross cultural competence, building credibility, leading virtual teams, conflict resolution, and image and executive presence.

Delivered technology vision, strategic and tactical leadership, and direction to the Infrastructure and Security Services (ISS) staff and department. Instituted a formal Information Security practice through the creation of information security-related processes, procedures, and guidelines, including overall security architecture, IT security policy development and management, identity and access management, information security training, and IT risk and compliance management, among others. Oversaw the preparation and management of security and infrastructure budgets. Led a wide range of infrastructure-related duties, including networking, enterprise server, storage, messaging, virtualization, private and public cloud services, client engineering, and enterprise backup. Established collaborative rapport with IT leaders to complete projects on time and to ensure business-as-usual activities were completed successfully. Interacted with faculty, staff, and administration across the University to move security and infrastructure practices forward.Highlights of accomplishments in this role include:• Recognized as the formal Information Security Officer for the University, and rolled out compliance, data privacy, general security IT policies and procedures, and asset management processes to protect the University from security risks and productivity impact.• Played an integral role in migrating onsite infrastructure services to more cloud-based and SaaS offerings – more dependable services provided to the organization.• Established and applied a formal IT Security program and related services to Drake University; shaping cyber security roadmap, including identity and access management, asset management, and privileged access management.• EduCause Leadership Institute Alumni - 2010

Led several enterprise infrastructure technologies and teams that supported them. Managed hiring, employee development, goal setting, and performance management processes. Cultivated and sustained enduring relationships with all colleges within the University to ensure the provisioning of the right level of technology infrastructure was being used. Acted as an essential member of the Office of Information Technology (OIT) Leadership Team, involved in strategic planning, budgeting, and development of annual action plans.Highlights of accomplishments in this role include:• Directed a broad spectrum of processes, such as networking, telecommunications, enterprise server and storage administration, messaging, desktop services, and maintenance for all related systems.• Ensured the team gained up-to-date knowledge on the latest technology and best practices in servers, desktops, networking, telecommunications, and security. • Championed effort to engineer and implement a business continuity and disaster recovery program for the entire university by presenting to the Board of Directors and gaining approval for the program, delivered successful disaster recovery testing and tabletop exercises.• Reduced single point(s) of failure by migrating the bulk of the on-site data center to a collocated data center in a different geographical location.

Led daily activities and related infrastructure projects of entire IT Infrastructure Engineering and Operations teams of the US operation, encompassing Wintel/Unix/Linux Server farm(s), LAN and WAN infrastructure, Storage Area Network infrastructure, voice infrastructure, network security, messaging, file and print and a strong emphasis in virtualization technologies. Enforced and complied with IT standards and policies at all locations. Prepared and managed a multi-million-dollar infrastructure budget and ensured adherence to it.Highlights of accomplishments in this role include:• Uplifted both services and productivity through assessment and employing cost-effective methods.• Envisioned future growth and strategies on corporate network infrastructure by adhering to technology standards.

Led a team of network professionals located in several different sites throughout the United States. Responsibilities included project management, employee development, interviewing/appraisals, analysis of network related hardware/software, and acted as a technical liaison between business unit leaders and the Network Administration organization.

Led a team of Operating System professionals. Personal responsibilities included project management, employee development and interviewing/appraisals. Team responsibilities included providing for advanced operating systems support for the entire corporate campus (16,000+ corporate workstations spread across multiple office buildings); Provided customized, advanced level training for operating systems to company personnel; Served as technology related analysts to provide direction for corporate workstations and their operating systems on a company wide basis; Point of contact for vendors/suppliers and their technical support staff as it related to technology related issues.

Provided advanced lead support on PC and mainframe department products to company personnel. Provided customized, advanced classroom training for supported products (specifically operating systems) to company personnel. Served as a central point of contact for technology related questions including problem diagnosis, coordination of resolution and follow up.

Analyzed systems/program specifications and converted them into new or revised COBOL computer programs. Tested programs to verify accuracy and documented them for future reference. Wrote JCL code to be used in conjunction with the programs, including the coordination of mainframe scheduling. Administrated local network file servers for the department.