Jeffrey Scully Email & Phone Number

Atlanta, Georgia (Worked Remotely From Home)

Senior Lead responsible to ensure all Settlement systems accurately reported cardholder and merchant transactions and processed daily automated reconciliations; coach Settlement Production Team to understand and resolve variance items and system issues.Primary responsibilities included:• Settlement Subject Matter Expert (SME) providing requirements on numerous projects migrating new card types, new features and process changes of existing card types, and new bank payment instruction file using the waterfall approach, resulting in increased market share and revenue. • Collaborated with project team and stakeholders, including card schemes, banks, and other processors, in the Philippines, India, China and Hong Kong. Cultivated strong working relationships with all stakeholders; all projects were successfully implemented on time.• Developed efficient and effective strategies and solutions to implement changes in the Settlement processes and reporting. • Provided business requirements, As-Is and To-Be process flows, and test scenarios; completed System Integration Testing (SIT), User Acceptance Testing (UAT) and post migration testing; assisted in creating new and updating existing business process documents; prepared and facilitated training presentations to Settlement Production team in Manila, Philippines; post migration follow up on project issues through resolution.• Provided training and knowledge transfer to new Atlanta based AP Settlement Projects and Development Team on the Settlement flow, tools, and open projects.

Owings Mills, Maryland

Senior Lead responsible to ensure daily cardholder and merchant transactions are reconciled and all differences are properly accounted for and resolved in a timely manner.Primary responsibilities included:• Migrated new Malaysia portfolio to Settlement books; identified and resolved all issues; documented business processes and trained staff to complete daily reconciliations and month-end reporting.• Migrated internal spreadsheet reconciliation process to the Frontier automated reconciliation tool using the agile approach, reducing preparation and review time by 75%.• Identified source documents and data to load to Frontier balance pools; defined match rules; completed UAT; post migration follow up on issues through resolution to ultimately optimize the automated reconciliation process and minimize manual effort.• Completed QA review of reconciliations and month-end management reports completed by staff, completed and submitted month-end close packages to management.• Worked with the leadership team to refine and improve Settlement processes which resulted in reducing the month-end close process from five days to two days.• Provided training and mentored new staff on Settlement flow and business processes.• Researched, analyzed, defined, and documented the most complex variances and issues, determined the root cause and solution, and communicated and coordinated the resolution with appropriate departments or business analyst.

Stafford, Virgnina

• Assist master cabinet maker in shaping all cabinet parts; identify, organize and maintain all cabinet parts throughout the shaping processes; assemble and finish cabinets; install cabinets at customer site.• Completed Federal and state income tax returns.

Rincon, Puerto Rico

• Established and documented company vision, mission and strategic objectives; documented business plan and obtained start-up and operating capital.• Hired, developed and motivated an outstanding team that provided quality food and beverages as well as superior customer service; managed and supervised up to 12 employees in the kitchen and serving area including training staff on specific processes for preparing and serving food and beverage items.• Documented, implemented and improved processes and procedures; established quality standards for customer service, food and beverage preparation, and atmosphere; obtained and utilized customer feedback to improve service and products.• Maintained relationships with financial institution, vendors, entertainers and other professionals.• Mentored accountant to migrate and maintain the QuickBooks accounting software system including payroll, accounts payable, general ledger, budgeting and forecasting, and financial statements.

Richmond, Virginia

Provided business expertise and recommendations to Capitol One Financial Corporation for the design, development and implementation of a well-managed quality data and information environment including a corporate-wide data and information policy and related standards and guidelines.Primary responsibilities included:• Developed the approach to and designed the requirements and instructions for developing the standards and guidelines; designed and implemented a process that identifies data and information quality controls throughout business processes; facilitated the development of the standards and guidelines.• Identified the requirements and designed the plan for implementing the standards and guidelines.• Developed goals and objectives for a monitoring and improvement function and a mechanism for identifying and managing opportunities for improvement.• Provided leadership and direction to junior business analysts.