Jeffrey Serpa Email & Phone Number

Sacramento County, California, United States

• Support library circulation by checking library items in and out and processing items for library Shelving, Holds, and Outgoing via Sierra Services application.
• Process and receive shipments for Shelving or Holds via the SIMMS Smart Device and shelf items into correct sections by alphabetical or library specific organization systems.
• Maintain, create, and update library patron accounts; complete library Pick Lists / Clear Holds; put items on hold for patrons / Curbside program; process… Show more
• Maintain, create, and update library patron accounts; complete library Pick Lists / Clear Holds; put items on hold for patrons / Curbside program; process financial transactions; complete patron printing requests.
• Use the SPL@ Intranet system and Spark chat software application for day-to-day duties. Show less

City Of Lincoln, CA

• Entrusted with decision-making authority and providing feedback and direction to City of Lincoln on a variety of City Library related issues.

• Guided employees through hardware and software resolutions via in-person, phone, email, and on SharePoint collaboration software.
• Resolved intranet, internet, and printer connectivity issues for employees.
• Performed KillDisk to wipe computers, disk imaged new computers, and custom installed applications for new employees.
• Registered Placer County employees through online portal for specific application(s) permission usage.
• Retrieved and reset login information and permissions… Show more
• Retrieved and reset login information and permissions for patrons on Placer County websites through the Accela Citizen Access Portal.

Placer County, California, United States

• Responsible for business development through in store demos and vendor relationship management.
• Inventory Management, coordinated between store managers and Corporate to keep on-time and prompt delivery of company products onto store freezer shelves.
• Visual Merchandise Planning, maintaining effective displays in stores.

San Francisco, California, United States

• Used Zendesk Ticketing System to solve internal technical issues, with additional in-person visits, and the first point of contact for answering the office phone.
• Configured hardware and software in the set-up of workstations for new hires and office moves.
• Quickly learned new tools and applications during this internship.

San Francisco Bay Area

• Served as the first point of contact for Property Management, Facilities, and Customer Service Assistance.
• New Hire Training/Onboarding; Square Application, Square iPad, and Slack Application.
• Data entry (Financial Records): Google Sheets.
• Marketing and Communications (Social Media): Facebook and Instagram.

San Francisco Bay Area

• Responsible for business development and vendor relationship management.
• Coordinated with store managers to keep on-time and prompt delivery of products.
• Visual Merchandise Planning, created effective displays in retail stores.

Redwood Ciy, CA

• Human Resources Coordinator, responsible for new employee orientations and job attendance records.
• Proficient in Workbench, myTime, and Job Application System (JAS).
• Responsible for weekly scheduling.

Santa Clara, CA

• Go-to for employee relations and conflict resolution.
• Assembled and processed onboarding paperwork.
• Proficient in Accero, Jobnet, and Equifax onsite.
• Reviewed applications and scheduled interviews for job candidates.
• Managed employee operations including the call center and the processing of paychecks.

Santa Clara

• Super Bowl 50 Participant.
• Handled liquor responsibly.
• Served beer, cocktails, and wine.

San Mateo, CA

• Maintained swimmer safety.
• Computer data entry.
• Maintained lifeguard certification through weekly training sessions.

Hayward, California

• Developed and maintained relationships with vendors, employees, and clientele.
• Merchandised and cultivated a competitive edge for the store, including the preservation of low prices and store aesthetics.
• Managed employee operations including payroll, scheduling, and employee relations.

Previously working as a cashier, I will forever be thankful to Home Depot for funding half my tuition and book expenses for my undergraduate degree.

Hayward, California, United States

• Maintained swimmer safety.
• Liaison between swimmers and staff.
• Data entry.
• Maintained lifeguard certification through on-site training.

Hayward, CA

• Advised mayor and Hayward Area Recreation and Park District about issues that affect young people in the Hayward community.

Bachelor Of Science In Business Administration, Double Concentration In Organization And Enterprise Resource Management And Corporate Management

Activities and Societies: Founder of College Student Life Activities Organization Noir Film Cinema, Division 3 Cross Country Athlete.

Associate Of Science - As, Information Technology

Gaining a wider range of technical abilities in IT Technician services related to helpdesk, system administration, computer application.

Associate In Science, Library And Information Technology

Studying and gaining a wide range of technical skills in both library and media services to enhance current job skills.

Certification, Innovation

Studying Social Entrepreneurship, Rapid Prototyping, and 21st Century New World of Work Skills.

Computer Technician Certificate Of Training And Achievement

Technical training of CompTIA A+, In-person and phone user support, Network Troubleshooting, Drive Imaging, Hardware Repair, Printer setup.

Computer Skills Boot Camp Certificate Of Training And Achievement

Thorough learning and understanding of Windows 10 Usage and Efficiency, Microsoft Office, G Suite (Google Apps/Docs) Gmail and Google.