With over 12 years of experience as a contract customer service representative at RQA, Inc., I provide world-class services to the food, beverage, personal care, and consumer product industries. I perform mystery shopping, food and product recall and inspection, and repair updates, ensuring quality standards and customer satisfaction. I also run my own online business, Collectiques, where I sell a general line of antiques and collectibles since 1999. I have a passion for finding and offering unique and rare items, and I use my skills in e-commerce, image editing, social networking, and constant contact to market and manage my products. I have a BA in Professional Communication and Business and a Certificate in E-Commerce, which help me communicate effectively and strategically with my clients and partners. I am a multifaceted and versatile individual who can adapt to different situations and industries, and who values continuous learning and improvement. I have a strong ability to analyze, identify, and solve problems, and to formulate and implement plans that align with the organizational goals. I am also a creative and intuitive person who enjoys ideation, strategic thinking, and connecting with others. I am retired, but I still work part-time to pursue my interests and passions, and to contribute to the success of the organizations I work with.