Shay Browning, Lss Black Belt Email & Phone Number

Cleveland/Akron, Ohio Area

Responsible for Lighting Division and delivery of turn-key LED lighting retrofit projects in a multi-state organization. Executed successful projects from the initial audit through final customer acceptance utilizing Lean and Six Sigma disciplines to improve throughput and reduce defects. • Increased installer vendor base by 300% to increase the speed of delivery on audits, proposals, and completed projects. Successfully executed projects in multiple new cities and states including remote… Show more Responsible for Lighting Division and delivery of turn-key LED lighting retrofit projects in a multi-state organization. Executed successful projects from the initial audit through final customer acceptance utilizing Lean and Six Sigma disciplines to improve throughput and reduce defects. • Increased installer vendor base by 300% to increase the speed of delivery on audits, proposals, and completed projects. Successfully executed projects in multiple new cities and states including remote project management. • Managed supplier relationships and improved procurement process by converting to an On- demand inventory system. Reducing stocked Kan Ban SKU’s by 90%, reducing direct cost expense and improving gross profit by 6%. Responsible for Direct Cost control and gross profitability of projects. • Measurably improved timeliness and quality of Proposal generation process. Reducing average throughput time from 20+ days to an average of 8 days with a re-work rate of less than 3%.• Actively contributed to the development of sales tools and marketing campaigns. Created and delivered meaningful training content to both the internal team and direct sales force. • Achieved gains in year over year revenue and profitability, with individual market gains exceeding 500% Show less

• Actively Contributing in multiple forums• Sharing Research on Best Practices and Resources• Challenging Conventional Approaches• Leading and Participating in Meaningful Discussions

Cleveland/Akron, Ohio Area

Accomplished implementation of TQM, Process improvement Metrics Program, Contract and Scope review, Global Standardization programs in materials and methodologies. Implemented Customer Relationship tracking processes. Introduced Predictive Maintenance and Project Scheduling processes. Utilized Lean and Six Sigma methodologies in reducing waste and eliminating errors in serving Major Manufacturing, Health Care, and Corporate Headquarters customers throughout NE Ohio. Reduced Project wait times… Show more Accomplished implementation of TQM, Process improvement Metrics Program, Contract and Scope review, Global Standardization programs in materials and methodologies. Implemented Customer Relationship tracking processes. Introduced Predictive Maintenance and Project Scheduling processes. Utilized Lean and Six Sigma methodologies in reducing waste and eliminating errors in serving Major Manufacturing, Health Care, and Corporate Headquarters customers throughout NE Ohio. Reduced Project wait times while improving customer satisfaction scores. Implemented KPI and SLA processes to create data-driven account management. Improved overall profitability systemically. Show less

Cleveland/Akron, Ohio Area

Implementation of all facility management services. Responsible for budget, staff, cost control, reports, contract compliance, project and work planning, scheduling, R+M budgets, fulfillment, procurement, P+L, staffing, subcontracting, quality control, preventive maintenance, property management, developing standardized procedures, resource allocation, contract negotiations, payroll, process improvement and cost-effectiveness. Serve as formal interface for all discussions with clients. Full… Show more Implementation of all facility management services. Responsible for budget, staff, cost control, reports, contract compliance, project and work planning, scheduling, R+M budgets, fulfillment, procurement, P+L, staffing, subcontracting, quality control, preventive maintenance, property management, developing standardized procedures, resource allocation, contract negotiations, payroll, process improvement and cost-effectiveness. Serve as formal interface for all discussions with clients. Full authority to negotiate change orders, new work, and subcontracts with client and subcontractors as required. Delegates authority to Facilities staff. Acquires resources as required. Show less

Cleveland/Akron, Ohio Area

IRG REALTY ADVISORS - FACILITY SERVICES Division Provider of property / facility management, development, and construction services.Director of Facilities and Purchasing (Centers for Families & Children portfolio) Measurably improve service levels and bottom line results in direction of all Facilities, Security, and Purchasing functions. Drive behavioral change in achieving culture of discipline through Lean Six Sigma and continuous improvement methodologies.… Show more IRG REALTY ADVISORS - FACILITY SERVICES Division Provider of property / facility management, development, and construction services.Director of Facilities and Purchasing (Centers for Families & Children portfolio) Measurably improve service levels and bottom line results in direction of all Facilities, Security, and Purchasing functions. Drive behavioral change in achieving culture of discipline through Lean Six Sigma and continuous improvement methodologies. Systematically eliminate waste and reduce errors through C+E analysis, value stream mapping, FMEA analysis, control plans, and metrics accountability. Lead project teams that implement systems, controls and metrics to secure federal and state regulatory compliance. Drive Risk Management initiatives through implementation of processes and controls resultant from FMEA analysis with Sr. Management team. Manage deliverable's of key Horizon Projects. Re-energize ROI on cap-ex investments. Train and lead peers in Lean, Six Sigma, and Project Management disciplines. Provide consultative leadership to key corporate decision makers. • Achieved Maintenance budget reduction of 4.3% while elevating service levels and eliminating deferred maintenance backlog. • Led Energy Efficiency projects converting a 26% rate increase into a 28.61% decrease in consumption.• Led purchasing initiatives realizing 27.94% reduction in hard costs while realizing substantial soft savings through process efficiency and implementing quality controls.• Implemented KPI’s and SLA’s to create a data-driven management of vendor performance. • Re-wrote scopes of work and negotiated favorable contract terms with major vendors. Show less

The Centers For Families And Children

- FACILITY SERVICES Division, Provider of property & facility management, development, construction management, property acquisition, and finance.

Cultivated new customer relationships while increasing service offerings with existing customers. Established customer awareness and filled pipeline via research, prospecting, cold contact, and referrals. Conducted all RFP review and created RFP response packages including financial analysis, pricing, and contract language review. Created and delivered compelling sales presentations. Populated and kept CRM systems up to date on new prospects and relationship progression. Worked closely… Show more Cultivated new customer relationships while increasing service offerings with existing customers. Established customer awareness and filled pipeline via research, prospecting, cold contact, and referrals. Conducted all RFP review and created RFP response packages including financial analysis, pricing, and contract language review. Created and delivered compelling sales presentations. Populated and kept CRM systems up to date on new prospects and relationship progression. Worked closely with operational managers to assure agreement with pricing quotes and guided operations on new contract start-up processes. Maintained primary customer relationship and lead communication processes through transition before successfully transferring relationships to local operations. Added new customer relationships and recurring revenue contracts with numerous local and national customers, and closed significant one-time revenue projects. Show less

Midwest - Northeast

Profitably delivered facility services, preventative maintenance, and construction projects to thousands of customer facilities spanning 23 states. Consistently met or exceeded satisfaction benchmarks jointly established with customers. Recognized every year with awards for profitability and growth. Created revenue growth over 150+% sequentially against a standard of 15% growth per year, reaching a peak revenue of $26.2M. Expanded company service footprint in the mid-west and… Show more Profitably delivered facility services, preventative maintenance, and construction projects to thousands of customer facilities spanning 23 states. Consistently met or exceeded satisfaction benchmarks jointly established with customers. Recognized every year with awards for profitability and growth. Created revenue growth over 150+% sequentially against a standard of 15% growth per year, reaching a peak revenue of $26.2M. Expanded company service footprint in the mid-west and northeastern US from 2 to 23 states. Significantly expanded relationship with several fortune 500 customers leading to multiple national accounts. Selected for "Executive Operations Committee" which met regularly with company officers to give direct input into company policies, practices, and strategy. Primary point of contact and responsibility for several large national contracts including all reporting systems, achieving customer SLA's, assuring delivery of contractual services, relationship management and communication. Show less

Established new operations and expanded service footprint in 12 additional Midwestern and Eastern states. Cultivated and trained front line management team to handle dramatic growth creating four additional District Management positions and over 20 new Area Manager positions to handle increased customer and revenue base. Consistently exceeded growth and profitability standards every year. Served as national Account Manager for 1,300 facility contract. Planned and executed service start-up… Show more Established new operations and expanded service footprint in 12 additional Midwestern and Eastern states. Cultivated and trained front line management team to handle dramatic growth creating four additional District Management positions and over 20 new Area Manager positions to handle increased customer and revenue base. Consistently exceeded growth and profitability standards every year. Served as national Account Manager for 1,300 facility contract. Planned and executed service start-up on more than 2,000 new customer locations. Recognized by customers for creating their "best start up ever" on multiple new account transitions. Show less

Responsible for Growth, profitability, and customer satisfaction of Facility Management contracts on 3.5 million square feet of Retail, Office, Medical, Educational, Manufacturing, and Industrial space. Managed 250+ employees through 10 Operations Directors. Grew base contract business from $360K annually to over $5.2 Million. Developed new ancillary service business in construction, HVAC installation, landscaping, and snow removal services. Increased ancillary project billing from $0 to… Show more Responsible for Growth, profitability, and customer satisfaction of Facility Management contracts on 3.5 million square feet of Retail, Office, Medical, Educational, Manufacturing, and Industrial space. Managed 250+ employees through 10 Operations Directors. Grew base contract business from $360K annually to over $5.2 Million. Developed new ancillary service business in construction, HVAC installation, landscaping, and snow removal services. Increased ancillary project billing from $0 to $2.98 Million in annual revenue in 2000, exceeding goals by over 200% sequentially. Top Profit producer for fiscal 2000. Managed relationships with all levels of customer organizations as well as internal relationships with peers, corporate department heads, subordinates, and subcontractors. Responsible for bidding and negotiating all contracts including labor contracts. Show less

Lean Six Sigma, Black Belt

Certified LSS Black Belt

Computer Science / Business Administration

Focus in business management systems, business development, process improvement. Avid windsurfer, supported local Youth Center.