Jeffrey Newman Email and Phone Number
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Welcome to my LinkedIn Profile!Throughout my career, I've maintained a proven success in fostering the growth of businesses and increasing profits through sales and service innovation.My expertise in staff development and customer loyalty by cultivating productive relationships and partnerships with key internal and market players is second to none!I am instrumental in devising effective initiatives with a focus on improving efficiency and driving operational excellence.Based on my credible experience, I have gained skills, in recruiting, training, and motivating cross-functional teams on consistent process and performance improvement.What makes me stand out is my proven capability to provide recommendations on the accommodation of staff in appropriate internal/external resources.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Should you have any questions regarding my career or for speaking engagements, please feel free to connect @jeffrey.scott.newman@gmail.com.
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Director Of Strategic Accounts - Us BroadbandViasatAtlanta, Ga, Us
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Manager - Customer CarePorsche Cars North America Apr 2015 - Jul 2024Atlanta, Ga, UsIn my role as Manager, Customer Care;Major responsibilities included:Managing customer-facing organizations with a focus on delivering exceptional client services, developing and organizing all aspects of quality monitoring, human-skill expectations, reporting, and customer survey processes for outsourced associates, establishing and gaining social media engagement for existing and prospective client interactions.Highlights of my contributions include:► Lessened non-value-added activities, avoided unnecessary call volume, optimized workforce capacity, and attained client loyalty by leading project and enhancing performance efficiency.► Established and executed a three-year project-laden plan to integrate overall call types operations to one provider, whilst project ensuring technology requirements, process standardization, and staff development blueprint with smooth transitions. -
Director - Customer Service, Northeast RegionAmerican Express Feb 2013 - Apr 2015New York, Ny, UsIn my previous role as Director Service Delivery;Major duties include:Leading and directing overall routine call center operations in Atlanta and Northeast work-at-home markets aimed at ensuring consistent exceptional travel experiences for fortunate Card Members, analyzing and recommending several potential changes to improve processes and procedures for the channel, collaborating with teams on engagement efforts to enable frontline employees in obtaining set targets and oversaw all efforts to raise lodging sales for the entire channel.My top achievements within this role include:► Boosted NPS 11% to 76.8% by designing and conducting proactive individual accountability surveys and maintaining the reduction of non-promoters as a key metric.► Accomplished year-over-year growth in sales conversions and achieved a new high in NPS at 74% through active contribution in channel-wide coaching culture project.► Raised team's key conversion rate to maximum margin-producing metric by 9% by planning and deploying efficient and consistent coaching model. -
Director - Customer ServiceWindstream Communications Jun 2012 - Feb 2013Little Rock, Ar, UsIn this role as a liaison between call center leadership and IT I assisted with the effort to overhaul call center technologies and implement future enhancements including the internal telephony support model. My key accomplishments for this role include:► Facilitated disaster recovery plan for the call centers that encompasses all recent mergers and acquisitions.► Created IVR design and ownership within team to increase NPS, call deflection, and self-serve.► Transformed a team of sixty back office call center employees from reactionary-driven activity to a proactive special project group by automating processes and redesigning policy and procedures. -
Director - Residential Inside SalesWindstream Communications Jul 2011 - May 2012Little Rock, Ar, UsIn my role as the channel leader, I oversaw efforts to change the culture of a call center in servant leadership, morale, accountability, and customer-centricity to deliver best-in-class client services. Identified and developed higher than normal attrition to ensure top talent in all levels of the organization. I analyzed, planned, and executed proven tools and practices from my previous company roles to realize rapid sales improvements, including compensation plan changes, organizational redesign, goal-setting tools, performance management tools, coaching training and tools, and Top-grading.My key accomplishments for this role include:► Appointed and selected by "Executive Leadership" to consolidate inbound residential internal sales team and assigned to turn year-over-year company's revenue from negative to a positive value.► Optimized core product sales by 16% in first eight months, whilst managing flat call volume to raise company's new revenue for approx. 40%.
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Director - Consumer SalesWindstream Communications Jan 2008 - Jul 2011Little Rock, Ar, UsAs the original Director for all day-to-day operations for Retail as an independent sales channel, ILed 5 Area Managers for 57 stores, generating $154k in recurring revenue per month and designed and implemented the organizational design for success.My key accomplishments for this role include:► Moved channel from 6% of total sales flow for core products to 8% in first 6 months. (Left at 10%)► Simultaneously developed strategic direction and provided front-line leadership to mazimixe total unit contribution.► Led efforts to develop new sales training and coaching for Consultants and Leaders.► Coordinated the creation of several tools to emphasize coaching time for managers.► Partnered with HR to produce a Topgrading approach to recruiting and selection.
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Director - Customer ServiceAlltel Feb 2006 - Jan 2008Little Rock, Ar, Us -
Director - Process DevelopmentAlltel May 2005 - Feb 2006Little Rock, Ar, Us
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Director - Operations SupportAlltel Feb 2004 - Apr 2005Little Rock, Ar, Us
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Director - Operational DevelopmentAlltel Apr 2003 - Feb 2004Little Rock, Ar, Us
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Sales ManagerAlltel May 1999 - Apr 2003Little Rock, Ar, Us
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Store ManagerAlltel Mar 1996 - May 1999Little Rock, Ar, Us
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Operations Staff AssistantAlltel Nov 1994 - Feb 1996Little Rock, Ar, Us
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Department ManagerWal-Mart May 1993 - Nov 1994Bentonville, Arkansas, Us -
Assistant Promotions Director And Disc JockeyWmcc Jan 1988 - Jan 1989
Jeffrey Newman Skills
Jeffrey Newman Education Details
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Rochester Institute Of TechnologyMarketing -
Drexel University
Frequently Asked Questions about Jeffrey Newman
What company does Jeffrey Newman work for?
Jeffrey Newman works for Viasat
What is Jeffrey Newman's role at the current company?
Jeffrey Newman's current role is Director of Strategic Accounts - US Broadband.
What is Jeffrey Newman's email address?
Jeffrey Newman's email address is je****@****eam.com
What is Jeffrey Newman's direct phone number?
Jeffrey Newman's direct phone number is +150135*****
What schools did Jeffrey Newman attend?
Jeffrey Newman attended Rochester Institute Of Technology, Drexel University.
What are some of Jeffrey Newman's interests?
Jeffrey Newman has interest in History And Religious Books, Cooking, Traveling, Leadership Development, Baseball, Photography, Music, Golf, Sales Training.
What skills is Jeffrey Newman known for?
Jeffrey Newman has skills like Call Centers, Customer Retention, Customer Satisfaction, Strategy, Leadership, Sales Management, Customer Experience, Management, Sales, Training, Coaching, Team Leadership.
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