Jeffrey Staton Email & Phone Number

Cincinnati, OH, US

United States

Dayton, Ohio

• Store Manager
• Oversee the day-to-day operation of a retail money services business branch.
• Scheduling, payroll approval, purchasing for store operations.
• Recruit, hire, onboard, train/develop and retain employees.
• Ensure compliance and safety policies are followed.
• Grow portfolio, customer base, and vendor sales year-over-year.

Cincinnati Fortune 500 Business Services And Document Technology company.

• 18-month assignment at a Cincinnati Fortune 500 business services and document technology company through BCforward. (BCforward provides consulting, outsourcing and staff augmentation services in systems.
• Managed 30 employees across five departments, including warehouse operations, shipping, receiving, and reverse logistics management operations.
• On-boarded new employees, ensured safe job procedures were employed. Made sure performance expectations were met. Communicated attendance and performance notifications. Maintained schedules and payroll.
• Collaborated with other production groups to support operations.

• Produced user-friendly training manuals and materials for new web sites, business initiatives, and processes.
• Led training, including train-the-trainer, for customer service, phone etiquette, communication models, motivation and engagement.
• Developed troubleshooting materials for technical issues with internal systems, technologies, and web sites to triage to the appropriate technical team.
• Tested new technology launches, and attended sales conventions as an SME resource, worked on confidential first-to-market initiatives.
• Generated informational and change management email copy, editing and proofreading, for internal and external audiences: customers, sales representatives, managers, and associates.
• Resolved escalated customer, manager, and executive issues.

Nashville, Tennessee | Atlanta, Georgia

• Drafted debut press release for national re-launch of major country act’s back-up group, spotlighting their individual credentials and their work on her tour.
• Connected pop-culture tie-ins to execute effective social media and traditional advertising campaigns.
• Prepared public statements for company and artists, announcing news to industry/trade constituents and to the general public.
• Positioned newly formed band as an iconic name-brand with carefully calibrated public relations communications.
• Built and boosted professional image of individual members and owners.
• Created industry buzz and a trajectory that positioned this new group as a trusted, established, legacy entity.