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Highly collaborative, innovative, and dynamic leader with a unique blend of cross-functional skills and diverse business acumen across multiple Go-to-Market and Corporate functions, Customer Experience (Services, Success & Support), Business Strategy & Operations, Business Intelligence, Dev/Sec/Ops, Product Lifecycle, and Program Management. Proven ability to implement scalable operating models that achieve optimal financial and business results, as well as lead collaborative, cross-functional, Senior Vice President/General Manager-level strategic initiatives. Expert-level M&A integration experience with a 360 degree view of the process, having held integration roles as both an acquirer and a target within 3 different enterprise M&A models, (Dell|EMC, VMware and Broadcom). Leadership highlights include building & scaling a high-performing, diverse team of 25+ FTEs across 9 different functions that won Technology Services Industry Association (TSIA) STAR Awards in 2020 and 2023.
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Director, Support Experience And StrategyGitlabSturbridge, Ma, Us
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Senior Manager, Business Strategy & OperationsBroadcom Software Dec 2023 - Oct 2024Palo Alto, California, UsDeveloped charter, roles & responsibilities, operating model and OKRs for newly formed team tasked with providing Divisional GM & Sr. Leadership with trustworthy Business Intelligence to improve business performance, decision-making, and visibility into strategic initiatives. Responsible for providing direction to team of data specialists and prioritization of functional stakeholder requirements & ad-hoc requests for continuous improvement. Key Highlight:Built predictive modeling & analytics framework across Support, Services, Customer Success and Sales Operations functions to identify customers at-risk of churning and produce action plans for renewal/retention. -
Director, Business Operations (Tanzu Support)Vmware Dec 2019 - Jul 2024Palo Alto, Ca, UsOptimized performance of 250+ person Technical Support organization by leading a global cross-functional Business Operations team, (Infrastructure & Integration, Finance, Communications, Employee Engagement, Education & Enablement, Knowledge Centered Services, Program Management, Business Intelligence and Digital Support). Responsible for identifying and tracking strategic objectives and goals for achieving annual operating plan targets.Key Highlight:Launched Artificial Intelligence (AI)-based customer portal with personalized, guided assistance and machine translation capabilities that resulted in 30% explicit case deflection and ~$4M+ cost savings annually. -
Senior Director, Business Operations (Global Support Services)Pivotal Software, Inc. May 2015 - Dec 2019San Francisco, California, UsExpanded Global Support Services’ Operations team from 3 FTEs to 25+ within 3 years, concurrently broadening areas of responsibility. Implemented a strategic planning framework to monitor and synchronize Objectives & Key Results (OKRs) across all functions using a balanced scorecard, eliminating duplication, enhancing communication, and boosting operational efficiency. Key Highlight: Led digital transformation effort that introduced an enterprise-level digital customer support experience and received the 2020 Technology Services Industry Association (TSIA) STAR Award for Innovation in Digital Customer Engagement. -
Mergers & Acquisitions Integration Lead (Global Services)Emc May 2011 - May 2015Round Rock, Texas, UsOrchestrated M&A integration operations, including due diligence and day 1 onboarding efforts across Customer Support, Pre-Sales, Professional Services, and Shared Services teams. Developed guiding principles, identified sources of value, and coordinated integration activities with Executive Sponsors. Served as Global Services representative for Corporate Development pipeline, due diligence and cross-functional work streams. Also coordinated transition planning for divestitures and spin-outs.Key Highlight:Established a comprehensive program, playbook and resource repository for employee & manager onboarding, business enablement, system migrations, and best practice adoption, which resulted in 50% reduction in integration cycle time. -
Virtualization & Cloud Consultant Program ManagerRsa The Security Division Of Emc Apr 2007 - Jun 2011Burlington, Massachusetts, UsJointly developed and managed a program to deliver Cloud-based Security Solutions across the RSA product portfolio.Key Highlight:Coordinated effort to move all products from hardware-based appliances to virtual appliances, realizing a cost savings of over $2M annually. -
Various Roles & TitlesEmc Feb 1997 - May 2007Hopkinton, Ma, UsPrincipal Program Manager - EngineeringSr. Product Marketing Manager - Product MarketingSr. Product Manager - Field Sales SupportGroup Leader, Manufacturing
Jeff Stone Skills
Jeff Stone Education Details
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Nichols CollegeSmall Business Management/Entrepreneurship
Frequently Asked Questions about Jeff Stone
What company does Jeff Stone work for?
Jeff Stone works for Gitlab
What is Jeff Stone's role at the current company?
Jeff Stone's current role is Director, Support Experience and Strategy.
What is Jeff Stone's email address?
Jeff Stone's email address is je****@****hoo.com
What is Jeff Stone's direct phone number?
Jeff Stone's direct phone number is +141577*****
What schools did Jeff Stone attend?
Jeff Stone attended Nichols College.
What are some of Jeff Stone's interests?
Jeff Stone has interest in Collecting Antiques, Exercise, Sweepstakes, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, The Arts, Food.
What skills is Jeff Stone known for?
Jeff Stone has skills like Virtualization, Cloud Computing, Enterprise Software, Program Management, Storage, Integration, Saas, Cross Functional Team Leadership, Professional Services, Data Center, Leadership, Product Management.
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