Jeffrey Swanson Email & Phone Number

Rockville, Maryland, United States

Processed emergency and non emergency calls on 9-1-1 and non emergency phone systems. Dispatched calls for service to patrol units via radio and computer aided dispatch system. Handled officer requests for wanted and stolen checks on local, state, national and international systems. Trained entry level employees on call taking and dispatch procedures and all relevant hardware and software. As "Operations Coordinator" maintained shift schedule and interacted with other local, state and federal agencies while overseeing shift in the absence of a supervisor. Performed NCIC inquiries, entries, validations, hit confirmations, and clearances as appropriate. Served as command communicator for Montgomery County units deployed for the Million Man March.Was Operations Coordinator during Amtrak wreck in Silver Spring Maryland 02/16/96.Served as member of department's "Peer Support Team" 2001-2006 and member of Crisis Intervention Team.