Jeff Taber Email & Phone Number

San Ramon, California, United States

Responsible for providing project leadership and managing implementation of contact center solutions for customer clients around the world.

San Francisco, California, United States

Responsible for managing team of senior technicians implementing and supporting Customer Experience (CX) and Employee Experience (EX) solutions in the financial services industry. Customers supported were branches, contact centers, and internal employees.

United States

Responsible for managing project to transition Midwest investment and mortgage branches to new security model for HP printing, copy, scan, and faxing capabilities. These changes ensured improved information security through network connectivity and new device placements.

United States

Responsible for managing a team of Technical Project Managers (TPM), Engineers, Systems Analysts, and Business Analysts. Primary team functions included managing infrastructure implementation projects, performing change management review, asset management, audit and compliance remediation, and other projects as assigned.

Birmingham, Alabama Area

Responsible for managing implementation of technology solutions for contact centers around the world. This was achieved through Technical Project Management and Business Analysis. This included installation and updates of Cisco Voice Over IP (VOIP) and analog telephony (Aspect, Avaya, etc.) Also included was transition and changes for intelligent call routing (Genesys, Cisco).

Birmingham, Al

Contact Center Solutions Manager for SouthTrust Bank performing roles that included Support Services Manager, Solutions Analyst, Technical Project Manager, and Business Continuity Planner. Primarily responsible for the soundness, efficiency, and overall performance of the call center’s technology and operations.