Jeffrey Tate Email & Phone Number

Taylor, Mi, Us

Livonia, Michigan

Livonia, Michigan

Livonia, Michigan

Livonia, Mi

• Created and maintained Windows Network IDs using Microsoft Active Directory, Identity Manager and various application interfaces. • Used HEAT ticketing application to track and assign tickets to application support teams. • Managed the team’s shared application assignment matrix, and communicated any changes. • Participated in weekly team meetings keeping team members aware of changes affecting them. Regularly interfaced with colleagues in other areas of the enterprise to verify and accurately complete requests.

Woodhaven, Michigan

• Supervised 20+ cashiers and 6 service desk associates that included training and recommending Associates for Advancement. • Maintained a high level of customer satisfaction (Store consistently ranked in top 5 of Region) Service Desk Associate, 2009 – 2010Cashier, 2006 – 2009

We educate the middle income family on how to become debt free and financially independent for retirement. We also supply income protection, attractive debt solutions and income opportunities to our clients.

- 2 years experience at Cable Headquarters Data Center- Member of startup team that developed and implemented first enterprise level data warehouse in Company- Certified Microstrategy Report Developer- Wrote advanced ad hoc queries from data warehouse to support field data needs using Microstrategy 7i software- Researched and resolved discrepancies between DDP/SQL and data warehouse- Regularly interfaced with end users in all departments across the entire company- Managed user training process - Set training curriculum - Primary trainer – performed 50+ on site trainings

- 2 million subscriber multiple call center environment- Responsible for all aspects of DDP/DDPF(Comcast's Subscriber Billing System )including parameter setup and maintenance- Primary reporting person for ad hoc reporting- Created reports from DDP and data warehouse using Microstrategy 7i software- Maintained and processed all DDP/SQL collections programs for 16 Corp/multiple call center/2 million subscriber region- Interfaced with other departments with questions or projects relating to DDP/SQL

- MIS Clerk - Responsible for all aspects of DDP/DDPF parameter maintenance, rate increases, collections, reporting, posting payments/adjustments, etc.- Check-in Clerk – Responsible for accurately closing jobs in DDP/SQL according to the work order and billing system standards - Dispatcher – Responsible for taking incoming repair service calls from subscribers, troubleshooting symptoms for probable cause, Responsible for taking incoming calls from technicians reporting work done on each job and coordinating responses to service outages.- Customer Service Representative – Responsible for taking incoming customer sales calls,entering orders into the billing system correctly and providing billing assistance to subscribers.

Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Student SenateLiberal Arts with an emphasis on Religion and Philosophy

Diploma