Direct, manage, coach and develop a team of Enrollment Managers and in-office and remote Enrollment Counselors in a virtual call/support center environment. Moderate and resolve escalated customer issues. Recipient of prestigious university Sage Award for Excellence in Leadership and Innovation. Achieved award for “Excellence in Collaboration”. Coached team to 32% increase in enrollments. Engineered the growth of WGU’s Military Tuition Assistance team by only 400% in size to handle over 1000% increase in service volume, resulting in reduced costs. Developed policies, processes, documentation and reporting for expanding Military Tuition Assistance Team.

Area Sales Manager/Producing Branch Manager (1 year): Achieved an increase in operations and production by 400% by assembling and managing a team of 6 account executives and 2 supporting office staff.Wholesale Account Executive (7 years): Earned “Outstanding Achievement Award” for sales production. Selected to “2002 SCI Leadership Council”. Achieved “Product Knowledge Leader Award” three straight quarters for excellence in product knowledge (tested quarterly, achieved 100% two quarters straight). Achieved $7.8M in personal production volume.Loan Officer (6 years): Cultivated referral clientele by calling on real estate offices/agents, debt management consultants, CPA's, and advertising. Mentored, coached and trained, and selected as Branch Manager candidate.

Represented New York Life Insurance Company, John Hancock Financial Services, Central Reserve Life, and TMG-Association LifeEarned Life, Health and Disability licenses for the State of Utah.Performed personal financial planning utilizing life insurance investment products.Wrote life, health and disability insurance plans for small businesses, professionals, individuals and families.

Sold office products, furniture and printing services to small and medium business accounts.Provided consultation on small business computer systems design and purchases.Conducted telemarketing and email marketing campaigns for new and existing customers.Added 60 new accounts, including 10 major accounts.Organized delivery routes, supervised drivers and deliveries.Inventoried, stocked, priced products and organized sales displays.

Provided administrative support to corporate Finance Department.Assisted in revisions of - and distribution of worldwide accounting manual for international corporate divisions.Communicated financial reporting to regional and divisional manufacturing centers worldwide.Performed Accounts Payable for Research and Development Division.Organized and directed departmental participation in charities and social projects.

Earned Series 7 and Series 63 securities licenses by passing SEC and State securities examinations.Traded over-the-counter (OTC) securities.Marketed company underwritings of initial public offerings (IPO’s).Performed client prospecting via telemarketing.

Performed consulting, sales, service, and training on personal and business micro computer systems and peripherals.Achieved top salesman status in first month of employment.Promoted to Store Manager of chain store in third month of employment. (QT)Promoted to Sales Manager within 1 year of employment. (BCS)Performed administrative duties, including: payroll, personnel management, and professional development.

Performed general accounting procedures, specifically: accounts receivable, project billing, accounts payable, and payroll functions for 40+ employees.Developed a detailed project-costing system for staff engineers using a spreadsheet program.Assisted in various engineering duties, including: surveying, project inspection, drafting, and materials testing.

Performed all inventory functions for hardware and finishing materials department, including: ordering, receiving, pricing, stocking, and sales.Assisted warehouse crew in receiving building materials, stocking and deliveries.