-Configured hardware, devices and software for clients.-Used diagnostic tools to identify hardware failures and replace non-functional components. -Patched software and installed new versions to eliminate security problems and protect data linked computers to the network and peripheral equipment, including printers and scanners. -Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. -Researched and identified problems with… Show more -Configured hardware, devices and software for clients.-Used diagnostic tools to identify hardware failures and replace non-functional components. -Patched software and installed new versions to eliminate security problems and protect data linked computers to the network and peripheral equipment, including printers and scanners. -Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. -Researched and identified problems with computers and advised staff and clients on plans of action. -Maintained computers by performing updates and repairs-Removed malware, ransomware, and other threats.-Diagnosed and troubleshopt problems, repairing and restoring machines to peak performance. -Performed maintenance duties and safely handled chemicals and solutions. Show less

• Respond to customer queries in a timely and accurate way, email.• Identify customer needs and help customers use specific features• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective… Show more • Respond to customer queries in a timely and accurate way, email.• Identify customer needs and help customers use specific features• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Assist in training junior Customer Support Representatives Show less

Herbalbox- is a local store for alternative healthcare products. -Analyzed and reported social media and online marketing campaign results.-Developed marketing content such as promotional materials and advertisements for social media.-Developed a successful Shopify store operations from scratch. -Creation, management, and optimization of Facebook advertisement campaigns. -Improved page content, keyword relevancy, and branding to achieve search engine optimization… Show more Herbalbox- is a local store for alternative healthcare products. -Analyzed and reported social media and online marketing campaign results.-Developed marketing content such as promotional materials and advertisements for social media.-Developed a successful Shopify store operations from scratch. -Creation, management, and optimization of Facebook advertisement campaigns. -Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.-Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.-Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing. -Learned photoshop to create custom banners and other images for use in campaigns, resulting in an increase in engagement.-Deployment of automation tool(Manychat). Show less

Organiko - is a local store for organic and all-natural consumer products.Task:•Analyze and report social media and online marketing campaign results.•Develop marketing content such as promotional materials and advertisements for social media.•Improve page content, keyword relevancy, and branding to achieve search engine optimization goals.•Engage online audiences by placing a strong focus on sales process support and responding to inquiries and comments in a timely and… Show more Organiko - is a local store for organic and all-natural consumer products.Task:•Analyze and report social media and online marketing campaign results.•Develop marketing content such as promotional materials and advertisements for social media.•Improve page content, keyword relevancy, and branding to achieve search engine optimization goals.•Engage online audiences by placing a strong focus on sales process support and responding to inquiries and comments in a timely and knowledgeable.•Creation and optimization of Facebook advertisement campaigns. Includes management, product testing campaigns, monitor, adjust, scale, retargeting, and kill.•Shopify store design, branding, management, product listing, creatives, Facebook integration, and deployment. Show less

• Responsible for promotions in the chat room, resolve issues, policing the most offensive communications. Delete content, ban users, and answer client queries.

• Responsible for invoicing customer chits. Chits are customer job order. • Process all the products prior to shipment.• Split/Combine I.C.’s depending on the quantity that the customer had request.• Packs goods that are for shipment.