Provide level II & III support and maintenance of Ramsoft PACS system and DICOM image archive utilized by over 1,400 end users nation-wide.Coordinate and implement version upgrades for existing servers, as well as execute new software installations for the imaging environment.Ensure all images are archived correctly on a daily basis.Coordinate and monitor connectivity to outside radiology groups via secure VPN and DICOM routing.Beta test new programming of corporate home grown RIS system.Document system infrastructure and image workflow.

Implemented, maintained and supported 65 workstations and 110 users in an 800 bed hospital. Provided Level III in-house support to end-users for the AGFA Talkstation voice recognition dictation system.Provided Level I & II support for Siemens PACS digital archive and GE Imagecast Radiology Information System.Developed a web-based administration site to correct issues in a timely manner within the voice recognition system.

Created test plans, conditions, scripts, and test data.Performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing.Resolved system defects. Gathered business requirements from users and created designs for enhancements and to remedy defects. Wrote, verified, and clarified bug reports. Created and edited documentation for installation and training manuals.

Traveled nationwide as a representative and expert of the Talkstation radiology voice recognition software, products, and services. Delivered high quality and articulate product training demonstrations to clients and sales staff. Clarified any client concerns and questions, formulated answers and solutions, and developed responses to RFIs. Assisted sales staff and prospective clients through detailed in-person and Internet-based training and Q&A sessions. Suggested additional modules, services, and upgrades to existing customers. Attended and represented company at national tradeshows.