Jeffrey Vale Clms Dia Dhp Hia Mhp Sp Email & Phone Number

United States

Responsible for the mentoring and support of a team of business consultants within the North American region and acts as the primary point of contact within the team. Ensures that business consulting best practices are adhered to and acts a liaison with project teams and customers during initiation and other key project stages. Provides guidance around application of best practices and customer engagement. Provides feedback to regional leadership on product improvements to assist in project implementation. Works with the other regional Business Team Leads and leadership to identify process improvements, training methodologies and practice initiatives. Ensures consistency amongst the Business Consultants. Escalates issues and alerts leadership of resourcing issues to initiate appropriate action. Provides thought leadership and applies industry knowledge to support the ongoing development of the Business Consulting practice via the development of appropriate Target Operating Models and associated content for targeted lines of business. Responsible for Business Consultant on-boarding and mentoring working directly with leadership to create appropriate L&D training plans. Assists with the development and implementation of L&D training and taking a leadership role in supporting the hiring of new Business Consultants.

Hartford, Connecticut Area

Responsible for leading the requirement gathering and management processes, coordinating these requirements through the entire project life-cycle. Building strong partnership[s with the extended project team to exceptional solutions within agreed project deadlines, communicating scope changes to the client, managing expectations and assisting in defect management. Contribute to the industry best practice standards and provide input to the continuous improvement of these standards within FINEOS. Recommend changes to business processes to reflect lessons learned from project experience and leading the client in configuring the FINEOS product to its best advantage. Develop and maintain key relationships with the client and business partners and effectively presenting material and training to client get the greatest benefit from the FINEOS solution.

Rocky Hill/Wallingford, Ct

Results-oriented role model for an operation consisting of 5 disability claim teams. Set the strategic direction of the operation, oversaw the annual audit review of quality standards in collaboration with external audit vendor resulting compliance with attestation controls. Designed materials for operation presentations during customer visits and employee training on QA trends, risk management support and claim best practices. Leveraged collaborative partnership with Distribution/Sales, Consulting, Service, Underwriting, Clients, internal and external partners to contribute to the delivery of exceptional results, creative solutions and competitive advantage. Monitored and controlled statutory and regulatory and compliance requirements and activities.

Bloomfield, Connecticut

Experience in the following units: Mid-Large Market, MetLife Disability, Appeals, Citigroup Disability, Verizon Communications Disability, National Account Short Term, Waiver-Premium: Total and Permanent Disability.Oversaw the hiring process, including candidate on-boarding and selection, professional development requirements, and new employee engagement and support. Leveraged leadership to mentor staff to work independently, develop critical thinking skills, improve written communication and implement problem-solving strategies to deliver high quality results in a fast-paced environment. Monitoring IME vendors, managed third party vendor relationships, setting quality standards ensuring deliverables are met and issues are addressed.

Windsor, Connecticut

Managed a diverse team of claim professionals which included Life Claim Examiners, Specialist(s), and Clerical Support Associates.Responsbile for leading the Group Life and Association/Affinity Market Life Claim teams.

Hartford, Connecticut

Managed a diverse team of claim professionals including Disability Claim Analysts (Case Managers), Vocational Rehabilitation Consultant(s), Nurse Consultant(s), Senior Technical Specialist(s) and Claim Technician(s).Managed various units while with Aetna responsible for: • Short Term Disability • Long Term disability