Jeffrey Van Dam Email & Phone Number

Apeldoorn, Gelderland, Nederland

Amersfoort, Utrecht, Nederland

The senior role is a one-year personal development project at the Key Account Desk, acting as the right hand of the KAD Supervisor. But also the normal KAD agent activities will remain during this year.As a Senior KAD agent you are responsible for your own development of competences of choice. Beside this "plan", activities like coaching, giving feedback to the team, taking the lead in projects are also part of the role.My two competences which I've improved during this… Show more The senior role is a one-year personal development project at the Key Account Desk, acting as the right hand of the KAD Supervisor. But also the normal KAD agent activities will remain during this year.As a Senior KAD agent you are responsible for your own development of competences of choice. Beside this "plan", activities like coaching, giving feedback to the team, taking the lead in projects are also part of the role.My two competences which I've improved during this period:- Presenting / communicating in front of groups (on/offline)- Providing feedback in a constructive way by making use of the AID-framework. Show less

Amersfoort

A Key Account Agent is a dedicated service agent for the biggest customers of DHL Express. One agent is assigned 2-4 clients. The service which is being granted is pro-active.- Daily monitoring all shipments per customer which are in transit. And taking action whenever (possible) issue arrise. - Available via phone or email with a commited response time window for support.- Success is driven by analytical, investigating and organisational skills.- Communication in English or… Show more A Key Account Agent is a dedicated service agent for the biggest customers of DHL Express. One agent is assigned 2-4 clients. The service which is being granted is pro-active.- Daily monitoring all shipments per customer which are in transit. And taking action whenever (possible) issue arrise. - Available via phone or email with a commited response time window for support.- Success is driven by analytical, investigating and organisational skills.- Communication in English or Dutch, depending on the customer's desire. Show less

Apeldoorn Area, Netherlands

Monitoring all routes and solve any problems that arise during their operations.

Apeldoorn Area, Netherlands

Taking care of On Hold shipments while in touch with Backline and Key Account Customer Service.

Apeldoorn Area, Netherlands

Pickup and Delivery on time scheduled baseSide activities on own initiative:- Setting up an information cloud for all couriers- Design and setting up websites for different projects- Support manager between all courier colleagues and their tech tools

Apeldoorn Area, Netherlands

- Package Handling- Inspect shipments for prohibited goods- Approve shipments and their paperwork for customs handling

Andelst

The purpose is to research what kind of value proposition needs to be added to Footsteps' product to succesfully differentiate it from other competitors in the webdesign market. This will be done by interviewing different stakeholders to gather information about their needs and wishes. The final plan contains an advice for Footsteps how to fill in their value proposition.

Nijkerk

Daily Marketing activities- Support dealerships with marketing issues- Designing marketing material Marketing Project: a new dealer approach- Sunmaster sells their product through dealerships. All of these dealers had different turnovers but the same support approach. To make this channel efficient I had to organize all dealers and connect them with different types of support.

Lelystad

Daily Marketing activities- Designing marketing material (Photoshop, Indesign)- Contact dealerships with marketing issues- Offer support on the yearly Bike FairMarketing Project: Experience Center- The project was about creating a perfect mixture between existing formulas of Experience Centers. I visited multiple experience centers in The Netherlands (Heineken, Kia, Douwe Egberts etc.) to create a blend for the Giant Experience Center. So I took all the pros and cons… Show more Daily Marketing activities- Designing marketing material (Photoshop, Indesign)- Contact dealerships with marketing issues- Offer support on the yearly Bike FairMarketing Project: Experience Center- The project was about creating a perfect mixture between existing formulas of Experience Centers. I visited multiple experience centers in The Netherlands (Heineken, Kia, Douwe Egberts etc.) to create a blend for the Giant Experience Center. So I took all the pros and cons from the visited centers and made an advice for Giant to fill in their Center. Show less

Bachelor'S Degree - Unfinished, Commercial Economics / Sportmarketing

Activities and Societies: Minor: Reputationmanagement

Vwo/Atheneum, Economie & Management