Jeffrey Vanderhoeven Email & Phone Number

Bonney Lake, Wa, Us

Seattle, Washington, United States

Bothell, Wa

While in this role at AT&T Jeff has been responsible for managing the overall tools and processes used for onboarding and maintaining short code campaigns in the AT&T Network. These duties include implementation of automations and efficiencies to enhance the processes, reduce inaccuracies and improve provisioning timelines. Jeff’s leadership and excellence in this role stood out and has been recognized among his peers. Jeff was awarded an AT&T Service Excellence Award for Q4 2011while in this role.  Oversee overall development of AT&T’s Campaign Managements System. The Campaign Management System is a business process management system for mobile content provided internally, by AT&T and externally by 3rd Parties (Aggregators, Developers and similar partners).  Develop product roadmaps for various AT&T products in the SMS space.  Act as a product owner for a rapid-paced Agile team.  Maintain overall control and responsibility for AT&T’s short code setup and provisioning process.  Manage multiple vendor/developer relationships, negotiating and securing SOW’s to support development efforts and tracking of deliverables.  Develop and manage implementation of Business and Functional Requirements to insure software releases meet evolving business needs.  Manage and control release of software enhancements and updates.  Collaborate and manage AT&T team resources to develop internal database tools to assist with data auditing and to streamline internal processes.  History of delivering quality products on-time and within budget constraints.

At Boeing, Jeff was able to lead a successful team of developers and designers while quickly ramping up on web development skills and best practices. Scheduled and coordinated all web and multimedia work. Tracked and managed project deadlines and expenses and communicate status updates to the web design team. Analyzed customer and end-user requirements. Filled a lead role in proposal development activities (RFP responses) to produce successful proposals. Assigned and managed daily tasks to the web design staff in order to complete projects within the constraints of the client’s budget and timeline. Wrote, edited and organized client content and produce site maps for new and ongoing web projects. Served as project coordinator and client liaison regarding staffing requirements, deadlines, project status, project scope, content needs and client requirements. Interacted as the main team and customer service interface for client groups. Served as the primary web team interface to various sections within the department and other constituents. Evaluated and assessed the work results accomplished by the web design staff to ensure the highest quality product delivery.

Throughout his eight-plus years spent at MTS IntegraTRAK, Jeff’s value was demonstrated through multiple promotions and stretch assignments. Jeff started as a Support/Installation Technician and through his work ethic and ability to quickly absorb information and see the big picture, he advanced within the company and eventually was promoted to Senior Implementation Project Manger.  Coordinated implementation efforts for all domestic telemangement software clients. Interacted with internal development team s to produce customize product solutions. Provided direct technical support to the corporate sales team through product demonstrations. Liaison between end-users, vendors and internal operations to ensure all deliverables were met with the project scope and budget. Provided onsite support to verify processes, perform gap analysis and initiate physical deployments. Daily interaction with diverse PBX platforms including Siemens, Avaya, Tadiran and Cisco. Oversaw implementation and installation of all legacy products. Worked with MTS management team to insure achievement of monthly and quarterly installation revenue goals.

 Wrote and executed test plans and test scripts in highly structured development environments. Performed functional, installation, compatibility, load, stress, performance and volume testing. Worked with development lead to report and track issues, resolution and follow-up testing to insure exceptional product quality and functionality. Conducted client assessments and performed gap analysis.

Provided remote and onsite technical support to new and existing customers using MS FoxPro.Developed customer training curriculum for use and maintenance of MTS IntegraTRAK products.

Education record

Education record