Jeffrey V. Email & Phone Number

Stratford, Ct, Us

Stratford, Ct, Us

Brooklyn, New York, Us

Designed and implemented automated serverless workflows using AWS Lambda in Python and AWS StepFunctions to streamline business processes which reduced operational costs by 50%.Collaborated with developers to deliver highly reliable serverless applications, resulting in improved business processes and cost savings.Increased application deployment efficiency in AWS by leveraging an in-house Terraform implementation for automated infrastructure provisioning. It integrates seamlessly with CircleCI for pipeline management and utilizes ECS for cost-effective deployment of applications.Modernized legacy applications as microservices to improve scalability and resource utilization, streamlining maintenance and enhancing application performance.Championed the improvement of the Terraform codebase by aligning it with best practices and the latest advancements from the Terraform community, ensuring optimal infrastructure management.

Brooklyn, New York, Us

Spearheaded the AWS migration of the primary front-end application to Kubernetes, prioritizing a loosely-coupled architecture for enhanced scalability and maintainability, adhering to AWS best practices.Leveraged Ansible within Jenkins to automate deployments, configuration changes, and environment provisioning on the IBM SoftLayer Cloud.Designed and implemented fully automated CI/CD pipelines in Jenkins for launching, provisioning, and maintaining pre-production and staging environments (4-hour SLA).Enhanced system monitoring by introducing Grafana with Graphite and CollectD, enabling visualization of performance metrics and trend analysis.Championed the adoption of OpenStack to replace the end-of-life Eucalyptus Cloud, enabling a more secure and scalable cloud environment.Consolidated non-production data replicas, improving security and eliminating data access support tickets.Developed and integrated a regression test suite using Selenium within the continuous delivery pipeline, resulting in a 66% reduction in outages compared to the previous year.

New York, Ny, Us

Delivered multi-tiered (L1-L3) support for web applications and Linux servers (CentOS, Debian, AIX, HP-UX) across diverse cloud environments (Public/Private).Troubleshooted and resolved technical issues within enterprise Java middleware and web application servers including JBoss, Tomcat, WebSphere, and WebLogic.Partnered with senior leadership to gather feedback and inform technical solutions for large-scale client projects, ensuring alignment with security and compliance requirements.Improved customer support efficiency by participating in daily meetings and creating detailed documentation for colleagues.Automated SSL certificate renewal and deployment across a client's infrastructure, streamlining processes and improving engineer efficiency.

Efficiently researched, analyzed, troubleshot, and resolved simple to complex problems associated with printers, PCs, software, and hardware.Served as operating system expert, providing both desk side and remote technical support for entire organization.Ensured seamless connectivity, security, and support between the main branch and remote sites.Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements.Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.

Received multiple reviews acknowledging my level of dedication to excellent customer service.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Cross-trained and provided support to other customer service representatives, when necessary.Trained new employees by providing knowledge of specific store tasks and policies.Reported and consolidated department financial performance.

Arlington, Virginia, Us

Assisted Help Desk Department on numerous IT related issues.Responsible for re-imaging and troubleshooting workstations (Lenovo ThinkPad Models, and Dell Workstations).Facilitated computer and projector setups required during meetings and videoconferences.Gained essential knowledge of system administration and provided assistance in a server project.

Bachelor'S Degree, Information Technology

Full Stack Web Development Certification, Computer Software Engineering