Operations Management: Led a team of clinical research project managers through the procurement and build out of a new portfolio management system. This included defining scope, requirements gathering, performing market research, RFP solicitation, vendor selection, and implementation. Translated business needs into technical specifications. As a result, the system streamlined the management of over 25 federally funded clinical research trials whose total budget nears $70 Million per year by consolidating project data and reducing reporting time by 90%. Facilitated training sessions for staff onboarding. Project Management: Oversaw the build of two NIAID funded clinical research websites with a total budget of $500,000. Worked with a cross-functional team and external partners to rebuild and modernize our websites on new content management systems. Managed timeline and communications between systems analysts, web developers, and graphic design teams to ensure deliverables were met. The websites successfully launched on time and within budget.Data Analysis: Built a suite of reports and dashboards to track KPIs. Employed SQL, Excel, and data visualization tools to manage, clean, and connect data for analyses. Utilized Gantt charts to oversee project timelines. Managed data systems used to identify potential clinical research sites for Covid-19 vaccine trials. Presented analyses to senior management and key stakeholders. System Delivery: Coordinated the IT deliverables of large events hosted by our organization. Managed the sourcing and deployment of a hybrid event platform. Bridged communications between the hybrid event vendor, AV, real time translation provider, and our staff to ensure that the conference ran smoothly for virtual and in-person stakeholders.

Database Management: Responsible for the creation and management of operations databases for two clinical research networks. Wrote SQL scripts to manage large sets of data, including creating triggers and stored procedures. Provided SQL expertise for website queries, and data analysis.Workflow Management: Worked with research and finance teams to automate repetitive actions, build workflows, and reduce manual tasks such as email reminders, approval processes, and file management. Created applications to allow teams to quickly validate large amounts of data, reducing time spent by 60%. Built tracking systems to merge change requests and reduce user error. .Net Development: Utilized .Net MVC to build internal applications for clinical trials management. Led the design, development, deployment, documentation, and maintenance of systems that allowed research staff to record operational data and track milestones.

- Built 50+ (Ad-hoc & Batch) reports using SSRS and IBM Cognos Report Studio- Designed and implemented staging databases for ETL (Extract-Transform-Load) with data warehouses- Collaborated with business users to find software solutions that enhance their business processes- Worked with development team to design, implement, test, and support applications and dashboards

- Supported business users resolving 100 tickets per month- Helped staff in a fast-paced environment - Assisted both local and remote users