eMaint, a Fluke company, is a global Computerized Maintenance Management Software (CMMS) company, improving the way over 4,500 customers and 50,000 software users in 55 countries manage their maintenance operations to control costs and increase overall productivity.As the Director of Product Services, my primary responsibilities are to support new customers by providing the expertise, resources, and processes, helping them benefit as quickly as possible from their CMMS investment, and then supporting clients in their CMMS journey helping them better manage maintenance activities across their company.My teams and I provide guidance throughout implementation and ongoing support bringing Best Practice and Reliability Maintenance methodologies into their operation. I manage the processes, identify issues, handle changes and develop contingency plans. To accomplish this, effective communication is important, both verbally and in writing, and in support of this I document our continuous improvement culture in our departmental “Playbooks”.

eMaint, a Fluke company, is a global Computerized Maintenance Management Software (CMMS) company, improving the way over 4,500 customers and 50,000 software users in 55 countries manage their maintenance operations to control costs and increase overall productivity.As the manager of the Implementation Services Team, my primary responsibilities are to provide the resources and processes which assist new customers to quickly benefit from their CMMS investment.My team and I provide guidance throughout implementation, bringing Best Practice and Reliability Maintenance methodologies into their operation. I manage the processes, identify issues, handle changes and develop contingency plans.I can effectively communicate technical information both verbally and in writing, documenting our continuous improvement culture in our departmental “Playbook”.

As the leader in Computerized Maintenance Management Software (CMMS), eMaint has been improving the way over 4,000 customers and 35,000 users in 55 countries manage their maintenance operations to control costs and increase overall productivity.Responsibilities include: As an SE, I serve as the eMaint 'product expert' and technical resource to the sales team. I work closely with sales representatives to explain, position and demonstrate the capabilities of the solution to prospects. Based on the customer requirements identified during the sales process, I will prepare and present the technical aspects of how eMaint's product solves the specific customer problems.

A World Leader in On-Demand Computer Maintenance Management Systems (CMMS) since 1986. eMaint was one of the first CMMS providers to develop a completely web-based "Software as a Service" (SaaS) model.Primary Responsibility: Customer Success. Provide the support, training, configurations and "Best Practice" consulting to get the customer up and running on the software as efficiently as possible.

As one of the largest environmental companies in the United States, Safety-Kleen provides businesses with responsible solutions to help them meet their “Green” initiatives.Responsibilities included sales generation, customer relations, telemarketing and Sales/Service Team management.

Responsible for new business development and managing existing customers primarily in the Northeastern United States.Northstar Technologies is the leading provider of on-premise Club Management Software for private clubs. Based in Atlanta, GA, Northstar offers complete management solutions for club accounting, membership, F&B, retail, inventory, banquet, events and member activities. Delivering a totally integrated software application, Northstar provides clubs with real-time views of their business operation.

A leader in Computerized Maintenance Management Systems (CMMS).Responsibilities included brand development, telemarketing strategy, developing sales pipeline, conducting webinars and online demonstrations and CRM management

A six-color commercial printing company.Responsibilities included telemarketing, cold calling and email campaigning. Used experience with print production to educate clients to more effectively plan their printed material.

A four-color commercial printing company. Responsibilities included planning and scheduling work, inventory control, purchasing, equipment maintenance and personnel management.* Gateway Graphics merged with Royalty Press

A computer network company. Responsibilities included directing a technical staff of 6 people, planning and scheduling, troubleshooting, training and sales.

A start-up company in the Computerized Maintenance Management System business.Responsibilities included sales, marketing, product testing and development of the software.* Pearl Computer Systems later became eMaint Enterprises, which was acquired by Fluke in 2016.