Director Product Services
CurrenteMaint, a Fluke company, is a global Computerized Maintenance Management Software (CMMS) company, improving the way over 4,500 customers and 50,000 software users in 55 countries manage their maintenance operations to control costs and increase overall productivity.As the Director of Product Services, my primary responsibilities are to support new customers by providing the expertise, resources, and processes, helping them benefit as quickly as possible from their CMMS investment, and then supporting clients in their CMMS journey helping them better manage maintenance activities across their company.My teams and I provide guidance throughout implementation and ongoing support bringing Best Practice and Reliability Maintenance methodologies into their operation. I manage the processes, identify issues, handle changes and develop contingency plans. To accomplish this, effective communication is important, both verbally and in writing, and in support of this I document our continuous improvement culture in our departmental “Playbooks”.