***100% ALLOCATED, no bandwidth for additional clients at this time- Serve as Fractional COO/CoS for fast-growing startups, mature businesses and everything in between- Partner with dynamic CEOs to align leadership, scale teams, amplify the mission and E X E C U T E- Client domains include security, e-commerce, aviation, travel, outdoor recreation, digital media and more

***SUCCESSFULLY ACQUIRED, July 2023- Led delivery operations for the world’s largest cyber risk exchange (14,000+ members)- Oversaw the company's largest and most connected department (4 teams, 24 people total) at the heart of customer value- Served as key member of GRX Leadership Team, accountable for top-level metrics, executive reports and BOD data- Defined and put into place new KPIs to measure the success of people, processes and technologies across divisions and programs- Lowered customer delivery time by 11% while increasing employee satisfaction (across my 4 teams) by 12%- Drove company-wide education initiatives designed to boost product knowledge and increase operational confidence

- Led Customer Success and Portfolio Management teams, our two most international groups with 12 employees spread across North America, Europe and Australia- Rebuilt our proprietary Customer Health Score in Salesforce/Gainsight with weighted values for NPS, CSAT, utilization, platform usage, GRX alignment and more- Reimagined customer playbooks, revamped onboarding and created a vast "how to" repository to improve product cohesion, boost service consistency and increase time to value on the platform- Proudly helped to raise net customer retention by 23% between 2021 and 2022

- Took over a team of 9 specialized support resources and scaled to 25+ (driven by ROI)- Ran and relentlessly optimized the CyberGRX Exchange (core value prop for customers)- Spearheaded our company-wide push to 10K assessed third parties (major industry milestone)- Revamped regular reporting of key metrics, project progress and staffing news to executives- Formalized career pathing; proudly graduated 15+ people on my team to larger roles- Hosted roadshow at E-Team’s request to highlight my strategies for elevating performance

- Moved my family abroad (Spain) to lead day-to-day operations for the world’s largest outdoor booking platform (35,000+ listings)- Directly managed 5 departments: Product, Tech, Marketing and Customer Success/Support (60+ people)- Drove clarity of vision, operational rigor, effective communication and crisp delivery across the organization- Conducted deep-dives with every division to identify areas of improvement and implement better systems- Led large-scale rebranding effort to reboot market position and refocus the business on core competencies- Served as liaison between CEO, senior leaders and staff on everything from goal status to employee wellbeing- Mentored and guided managers; nurturing a culture of performance, accountability and continuous learning- Partnered with HR, senior leadership and interested contributors on DEI efforts (13+ nationalities on staff)

- Defined org-wide delivery strategies and implemented new project management methodologies - Established scalable success measures and created sustainable execution protocols across verticals

- Spearheaded vast transformation from waterfall to Agile while centralizing project governance - Built the PMO (Project Management Office) from scratch, then extended its reach, influence and best practices into Marketing, Membership Sales and other departments

- Directed key content creation/distribution efforts across ESPN channels (web, mobile, TV)- Managed high-profile agency relationships for critical initiativesHIGHLIGHT: Led the rollout of the all-new SportsCenter App (#1 in the iOS App Store)

- Managed the original X Games mobile app and X Games website- Led production teams of 20+ people at 14 flagship X Games events including Aspen, Los Angeles, Sao Paulo, Tignes and Mexico City

- Owned the travel section, managed 25+ contributors and supervised rotating staff of 4-7 editorial interns

- Feature writing, contributor management and web content oversight for leading skiing publication