Jeffrey Will Email & Phone Number

United States

United States

Own the execution and delivery of new andenhanced products, services, and processes supporting WEX’s North American Fleet line ofbusiness by delivering market leading customer experiences and driving the Product Management team’s strategic roadmap.

Lead and develop the Product Development team in the execution of the PDLC across product disciplines and unify efforts among all areas of the organization. Direct the collection and analysis of evidence to support product efforts and identify market needs.

Manage the product development lifecycle (PDLC), which includes the planning, defining, building, launching and managing of products and related partnerships for technology solutions. Ensure profit, financial and other related objectives/metrics are met. Develop and maintain product roadmaps, and the business plans and budgets needed to execute them.

Provide technical support to credit union clients through research and analysis of complex business needs to promote the effective utilization and enhancement of software solutions including the implementation of new products and services.

• As the organization-wide digital transformation lead, I led cross-functional project teams to develop automated workflows promoting process efficiency and facilitating a focus on each team's core competencies.
• Analyzed and optimized software solutions across every department throughout the organization by studying business processes, translating business needs to requirements, planning projects, and leading implementations
• Facilitated communication with the executive team stakeholders to seize opportunities for solution implementations and improvements that aligned with strategic goals
• Documented solutions from requirement specification, through testing, training, and implementation

• As OnBase Administrator and Product Owner, I was responsible for every aspect of analyzing, testing, documenting, prioritizing, improving, and maintaining the ECM solution.
• Analyzed, configured and aligned electronic document capture processes according to business needs utilizing the OnBase
• Planned and managed projects to design, test, and implement workflows for process improvement in partnership with internal stakeholders
• Prioritized business continuity by ensuring database integrity and server stability in collaboration with IT resources and executive team stakeholders

• Served as both Automated Clearing House (ACH) coordinator and host system administrator in a UNIX environment.
• Executed daily, weekly, and monthly core processing system programs and processes
• Performed regular system maintenance such as backups and file purges
• Imported and processed daily ACH transaction files while maintaining compliance in balance with member needs