Jeff Williams

Jeff Williams Email and Phone Number

Technical Leader with Operations, Incident, and SRE focus. @ Cisco
Jeff Williams's Location
Greater Phoenix Area, United States, United States
Jeff Williams's Contact Details
About Jeff Williams

I am an innovative IT leader offering more than 15 years of progressive Information Technology management expertise with a proven ability to turn ideas into successful projects. I embody dynamic leadership and team building capabilities driven by expert communications skills and an analytical mindset, with a focus on enabling, guiding, and mentoring others.I have demonstrated ability to successfully influence the C-suite to guide company-wide IT transformation and inventory and reduce availability and security risks.I have a broad and deep technical background with specialized expertise in systems and network administration, security, design, and support.Utilizing exceptional business consulting experience with a customer-focused attitude, I have the ability to manage multiple high-profile projects and teams. I have a passion for managing through engagement. People show up each day to do something that matters, to use their strengths, to make a difference. Ensuring that a team has fully engaged and well served employees is the strongest way to encourage the best results for both direct and indirect internal and external customers. I have a track record of taking over teams in crisis and managing through transition while improving service quality by engaging and energizing the team.Project & Program Management | Leadership | Communication | IT Strategy | IT Service Management | Process Improvement | System Administration | System Design | Team Building | ITIL | Mentoring | Cloud Computing | Project Portfolio Management | Security | Network Administration | DNS | TCP/IP"Simple, clear purpose and principles give rise to complex and intelligent behavior. Complex rules and regulations give rise to simple and [not so intelligent] behavior." -Dee Hock “Culture eats strategy for breakfast.” -Probably Not Peter Drucker, But It’s Good Anyway

Jeff Williams's Current Company Details
Cisco

Cisco

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Technical Leader with Operations, Incident, and SRE focus.
Jeff Williams Work Experience Details
  • Cisco
    Senior Leader, Webex Di Shared Infrastructure Operations
    Cisco Sep 2024 - Present
    San Jose, Ca, Us
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  • Edgio
    Director Of Global Technology Operations
    Edgio Nov 2021 - Sep 2024
    Phoenix, Az, Us
    Leadership of the Global Network Operations Center, Production Engineering, IP Core Operations, and Incident, Problem, and Change Management teams.
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  • Limelight Networks
    Manager Of Operations Engineering
    Limelight Networks Jul 2019 - Nov 2021
    Tempe, Arizona, Us
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  • Paypal
    Senior Manager, Sre Incident Response Engineering
    Paypal Apr 2018 - Mar 2019
    San Jose, Ca, Us
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  • Paypal
    Senior Manager, Sre Availability Architecture
    Paypal Oct 2016 - Apr 2018
    San Jose, Ca, Us
    Strategic focus on availability within Ops SRE org
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  • Paypal
    Chief Of Staff, Paypal Command Center
    Paypal Feb 2016 - Oct 2016
    San Jose, Ca, Us
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  • Paypal
    Technical Duty Officer / Senior Member Of Technical Staff
    Paypal Feb 2011 - Feb 2016
    San Jose, Ca, Us
    * Primary technical focus point for protecting site functionality and managing risk* Technical lead for shift-based site operations support team * Provide technical leadership during site incident restoration efforts
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  • Stratus Technologies
    Service Delivery Process Lead - Team Lead - Duty Manager - Global Support Engineer
    Stratus Technologies Sep 2007 - Feb 2011
    Maynard, Ma, Us
    Managed services on mission critical core applications for client Fortune 100 financial services company.Responsible for process creation, documentation, and improvement for service delivery team, along with mentoring and development of engineers / system administrators.
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  • Ipower
    Information Security Officer And Senior Unix Systems Engineer
    Ipower Jan 2007 - Aug 2007
    Phoenix, Az, Us
    * Responsible for corporate security and system policies, including usage, configuration, and management, for large web hosting provider * System and network maintenance, including DNS, web services, hardware maintenance and installation, creation and maintenance of shell and Perl system tools, and general system troubleshooting * Primary responsibility for availability and uptime for public facing websites and secure billing system * Systems administration (Solaris 10, FreeBSD)
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  • Thomson Learning
    Senior Unix Systems Administrator
    Thomson Learning Jul 2006 - Dec 2006
    Us
    * Systems Administration (Solaris 7, 8, various Linuxes, FreeBSD * Responsible for system policies, including usage, backup, maintenance, etc * System and network maintenance, including NFS, DNS, VCS, Netbackup, Jumpstart, EMC products, Netapp filers, hardware maintenance and installation, creation and maintenance of shell and Perl system tools, and general system troubleshooting * Installation and maintenance of Oracle, Apache, Tomcat, Weblogic, and other enterprise software
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  • Dhl
    Team Lead - Principal Systems Support Engineer, Solutions Support
    Dhl Jan 2003 - Jul 2006
    Bonn, De
    Promoted twice in a year and a half, to a position of autonomous team leadership in a global enterprise, with responsibility for day-to-day, month-to-month, and critical 24-hour emergency response support for the financials for entire Americas, North and South * Leadership of team of six direct reports * Responsible for production support of proprietary billing and invoicing application for International Americas region utilizing Informix 7 and Unibol36 under HP/UX * Improved service support by shortening service call response and resolution time, while simultaneously reducing the number of service calls by effective root cause analysis * Design and implementation of custom reports, data interfaces, user tools, and application extensions * Participated in application development lifecycle, including requirements definition, testing, rollout, support, and production management * Personally led application rollouts and upgrades for over 30 countries
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  • Tangledstream.Net
    Lead Technologist
    Tangledstream.Net Nov 2001 - Apr 2003
    Systems Architecture, Administration, and Development (Debian Linux, Icecast/ices, Perl, SMB, web services).System and network maintenance, including SMB/Samba, DNS, DHCP, hardware maintenance and installation, creation and maintenance of shell and Perl system tools, and general system troubleshooting.Web site development.
  • Global Crossing
    Senior Unix Systems Engineer, Ip Systems Engineering
    Global Crossing Sep 2000 - Mar 2002
    Broomfield, Colorado, Us
    Research and development of services and applications to support and extend capabilities of IP Engineering with frequent project lead and mentoring responsibilities * Responsible for finding ways to accomplish the mission in a shorter time and a reproducible manner -- introduced numerous re-usable scripts and procedures to efficiently and accurately accomplish formerly time-consuming and error-prone repetitive tasks, freeing the team to concentrate on managing, securing, and optimizing the network * Frequent project lead on review and design projects including internal development platform and customer facing PKI implementation * Personally responsible for creation of various internal automation systems and for design and implementation of development distribution system for statistics collection on a global network * Escalation point for internet systems administration group * Remote administration of globally placed Solaris, Linux, and FreeBSD servers
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  • Northern Arizona University College Of Business
    Unix Systems Administrator And Web Master
    Northern Arizona University College Of Business Jun 1999 - Sep 2000
    Systems Administration (Solaris 2.6, 2.7, 8, NT 4 with IIS) and management of a team of web developers * Solely responsible for system policies, including usage, backup, maintenance, web, etc * System and network maintenance, including NFS, DNS, bootp, Jumpstart, Samba, hardware maintenance and installation, creation and maintenance of shell and Perl system tools, and general system troubleshooting * Installation and maintenance of Oracle 8i with WebDB, Apache, and other enterprise software * Web Site development
  • Northern Arizona University College Of Engineering And Technology
    Unix Systems Administration
    Northern Arizona University College Of Engineering And Technology Aug 1997 - Jul 1999
    Systems Administration, (Solaris 2.5, 2.51, 2.6, NT 4 with IIS) and leadership and mentoring of team of student workers * System and network maintenance, including NFS, NIS, DNS, bootp, DHCP, Jumpstart, Samba, hardware maintenance and installation, creation and maintenance of shell and Perl system tools, and general system troubleshooting * Installation and maintenance of user applications and operating systems * Web Site development * Began as assistant, and took over as Interim System Administrator in Jun. 98
  • Cochise Community College
    Assistant System Administrator
    Cochise Community College Jul 1996 - Aug 1997
    Systems Administration, UNIX (Linux), Win 95, Win NT * Installation and maintenance of user applications and operating systems * Creation and maintenance of CGI, shell, and miscellaneous programs * Provided customer support, creating and maintaining user and mail accounts * Web Site development and general system troubleshooting

Jeff Williams Skills

Unix Linux Perl System Administration Apache Security Troubleshooting Cloud Computing Technical Leadership Itil Enterprise Software Network Administration Dns Process Improvement Shell Scripting Team Leadership It Service Management Disaster Recovery Vendor Management Virtualization Change Management High Availability Technical Support Operating Systems Windows Management System Design Vmware System Architecture Tcp/ip C C++ Team Building Mentoring Solaris Network Security Mysql Cisco Problem Solving Storage It Management Red Hat Linux Hardware Process Engineering Policy/procedure Development Unix Administration Systems Engineering Rhce Rhct Ccna Iis It Strategy Strategic Planning Project Management Employee Engagement Leadership Cross Functional Collaborations

Jeff Williams Education Details

  • Exin - Itil V3 Foundation
    Exin - Itil V3 Foundation
    Itil V3 Foundation
  • Red Hat - Rhce
    Red Hat - Rhce
    Rhce
  • University Of Phoenix
    University Of Phoenix
    Business Management
  • Northern Arizona University
    Northern Arizona University
    Computer Science Engineering
  • University Of Arizona
    University Of Arizona
    Nuclear Engineering
  • Buena High School
    Buena High School

Frequently Asked Questions about Jeff Williams

What company does Jeff Williams work for?

Jeff Williams works for Cisco

What is Jeff Williams's role at the current company?

Jeff Williams's current role is Technical Leader with Operations, Incident, and SRE focus..

What is Jeff Williams's email address?

Jeff Williams's email address is wi****@****net.com

What is Jeff Williams's direct phone number?

Jeff Williams's direct phone number is (408) 376*****

What schools did Jeff Williams attend?

Jeff Williams attended Exin - Itil V3 Foundation, Red Hat - Rhce, University Of Phoenix, Northern Arizona University, University Of Arizona, Buena High School.

What skills is Jeff Williams known for?

Jeff Williams has skills like Unix, Linux, Perl, System Administration, Apache, Security, Troubleshooting, Cloud Computing, Technical Leadership, Itil, Enterprise Software, Network Administration.

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