Jeffrey W. Jeff Jones

Jeffrey W. Jeff Jones Email and Phone Number

Financial Services, Sales, Operations, Talent Development, Quality Management and Non-profit Leader @ Bank of America
Jeffrey W. Jeff Jones's Location
Norfolk City County, Virginia, United States, United States
Jeffrey W. Jeff Jones's Contact Details

Jeffrey W. Jeff Jones personal email

About Jeffrey W. Jeff Jones

Jeffrey W. Jeff Jones is a Financial Services, Sales, Operations, Talent Development, Quality Management and Non-profit Leader at Bank of America. He possess expertise in leadership, process improvement, cross functional team leadership, management, program management and 39 more skills. Colleagues describe him as "Jeff Jones is a game changer! He has a superior ability to cultivate winning teams. Jeff is committed to excellence and brings a wealth of knowledge, experience and effective leadership to any role he undertakes. Under his guidance I truly became a top performer in my role. Jeff taught me the importance of taking control of my career and being accountable for my end results. He shared his expertise in regards to process improvement, inventory management, effective leadership and networking which was instrumental in our success with the Default Servicing group. Jeff has the innovation required to take any organization to the next level and is definitely someone worth having a conversation with if you have a problem. Jeff has a unique skillset, unwavering commitment and tenacity for delivering permanent solutions. Jeff is like a modern day "Problem Solving Super Hero!" A large part of my current success has to do with the time Jeff invested in sharing his knowledge with our team. The skills I have acquired under his supervision have proven to be successful in any arena regardless of the product or service and I am forever grateful! When I think about what I would like to do in my career and what type of leader I want to be, I always end up in the same place, “I want to be like Jeff.", "Jeff Jones has a talent for connecting with people in a way that brings out the best in a team. His leadership drives strong results for both the organization and the customer. He is a motivational leader who quickly develops rapport and encourages his team to accomplish challenging objectives. Jeff applies his skills in process improvement, operations management and cross-functional team leadership to attain wins that often beat goals. In addition, Jeff demonstrates leadership skills in relationship development and communication. Jeff has the ability to contribute to many different industries with his transferable skills and high integrity.", and "Jeff leads from the front and always makes an impact with his dynamic style and ability to bring out the best in others. As long as I've know him, Jeff is one whom many others look to for guidance, direction and coaching. Jeff understand customers and clients very well and is extremely responsive when taking care of others. I have learned a great deal watching Jeff in action. He makes a positive impact and always delivers results...a true leader in business and in the community."

Jeffrey W. Jeff Jones's Current Company Details
Bank of America

Bank Of America

View
Financial Services, Sales, Operations, Talent Development, Quality Management and Non-profit Leader
Jeffrey W. Jeff Jones Work Experience Details
  • World Victory Church And Life Center
    Senior Pastor
    World Victory Church And Life Center Sep 2021 - Present
    • Preparing sermons by researching and writing about how to present Bible lessons to the congregation to meet their spiritual needs• Officiating at special occasions in the lives of the congregation, such as confirmations, weddings, baptisms and funerals• Helping the church ministry by attending to administrative duties
  • World Victory Church And Life Center
    Senior Associate Pastor
    World Victory Church And Life Center May 2007 - Sep 2021
    I am the associate pastor, and executive director of the life center responsible for operations execution of life center ministries at World Victory Church and Life Center, 5900 Jefferson Avenue, Newport News VA. 23605'. 757.245.5446. Worldvictory.net
  • Bank Of America
    Senior Vice President And Financial Center Academy Manager
    Bank Of America Aug 2016 - Present
    Charlotte, Nc, Us
    01/07/18 Description Update: I am part of the talent acquisition, development and deployment continuum at Bank of America and manage the talent development for the Virginia Region. I run training cohorts for financial center (you might refer to them as branches) associates that are: new to Bank of America; new-to-role; or being further developed in role. I train them to be relationship bankers and relationship managers that help make the financial lives of our clients better through the power of every connection.Delivery through a cohort system is a project management discipline as each cohort has a defined beginning and end with a project closeout that turns the associate over to their permanent manager. I personally follow the Project Management Body of Knowledge as defined by the Project Management Institute.
    View
  • Bank Of America
    Svp, Financial Center Market Sales Manager
    Bank Of America Jul 2015 - Aug 2016
    Charlotte, Nc, Us
    District/Territory/Market Sales Manager of 33 Non-registered Financial Center Relationship Managers in 21 locations who are responsible for making the financial lives of our clients better through the power of every connection. I ensure that our team follows a client management process that effectively and efficiently meets the present and future financial needs of our customers. I lead the collaboration efforts with multiple specialists and partners to maximize our clients overall relationship.
    View
  • Bank Of America
    Svp National Mortgage Default Servicing Customer Assistance Center Exec
    Bank Of America Apr 2015 - Jul 2015
    Charlotte, Nc, Us
    Leader of 50 home loan assistance client managers, in 13 strategic locations, who each managed a portfolio of distressed borrowers by delivering foreclosure prevention options. They also managed default servicing complaint resolution for customers facing foreclosure. This team delivered outstanding results and was a critical contributor to the lifting of the OCC Consent Order.
    View
  • Bank Of America
    Svp, Occ Mortgage Complaint Resolution Manager & Norfolk Mortgage Servicing Site Leader
    Bank Of America Jun 2014 - Apr 2015
    Charlotte, Nc, Us
    Using strong risk, compliance and process management rigor, my job is to ensure that Bank of America provides fair, fast, accurate, final, complete and compliant resolution to mortgage servicing complaints lodged by Bank of America mortgage customers through the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group. Building on documented success in managing a 300 person default mortgage complaint resolution and loss mitigation case management site, I was redeployed to this role to provide oversight of the end-to-end complaint resolution process and make sure all internal bank entities are coordinated in the achievement of complaint closure and customer satisfaction goals for all of Bank of America. In addition, I still retain my Norfolk Consumer and Legacy Asset Servicing Site Leader responsibilities, ensuring coordination of employee engagement and development for 400+ Mortgage Servicing and Operations employees.
    View
  • Bank Of America
    Svp Default Mortgage Servicing Operations Complaint Resolution Case Management Site Executive
    Bank Of America May 2012 - Jun 2014
    Charlotte, Nc, Us
    Senior Vice President level operations position leading the single point of contact mortgage case management complaint resolution operation for the Bank of America Office of the President reporting directly to the National Default Servicing Complaint Resolution Mortgage Servicing ExecutiveThrough a team of 500 associates - which includes 14 Unit Managers and 33 Team Managers in an FDCPA compliant call center - my specific focus is to lead and manage the organization to provide fair, fast, accurate and final resolution to complaints lodged by borrowers that are in default, or facing imminent default. My frontline case managers serve as ombudsman and focus on loss mitigation to include: collections, repayment plans, special forbearance, loan modifications, short sales, deed in lieu and or foreclosure. Specific Key Responsibilities:• Support the Customer Relationship Case Management Model that is the end-to-end single point of contact relationship between the customer and the associate• Resolve customer complaints in compliance with federal guidelines• Provide site level strategic direction for daily operations• Review operational performance to ensure governance, compliance and timeframe consistencies• Coordinate delivery of business plan with internal and external stakeholders• Execute complaint resolution, and foreclosure avoidance actions per investor segment and government guidelines.• Develop strategies to up-skill associates• Ensure processes are identified/improved to minimize bank liability and ensure the enhancement of the customer experienceKey Metrics:• Timeliness of modification delivery• Timeliness of complaint resolution• Delivery of End-to-End Case Management Model• Compliance to regulationsLeadership Competencies:• Customer Client Focus• Setting Strategic Direction• Driving Operational Excellence• Building Organizational Alignment• Balancing Risk and Reward• Maximizing the Potential in People
    View
  • Bank Of America
    Senior Vice President & National Director Of Supplier Diversity
    Bank Of America Apr 2007 - May 2012
    Charlotte, Nc, Us
    (Finance Operations/Supply Chain Vendor Management) Promoted to Director in 2010Responsible for using Six Sigma, project management rigor and consulting skills to manage a team of supplier managers responsible for goals, strategies, monitoring, and implementaion plans for increasing spend with diverse suppliers, while ensuring those suppliers meet or exceed all cost, quality, speed and risk standards. Establish and maintain a comprehensive diverse supplier development process. Identify opportunities for diverse suppliers in strategic sourcing and supply chain management. Sustaining the multiplier effect established through a second tier program. Execute a comprehensive internal/external communications plan. Ensure that Supplier Diversity is fully integrated into revenue, market share, public policy and community relations areas of Bank of America. Maintain a continuous improvement program. Relationship Managment Process*Sourcing Integration with 120 SCM Sourcing Managers*Support 18 LOB Supplier Executives and 100+ Supplier managers with compliance to subcontracting process*Consult and advise 2 Regional Corporate Social Responsibility Teams (20 associates)*Direct interface to 8 regional external NMSDC and WBENC supplier development councils*Relationship manager for US Hispanic Chamber of Commerce*SCM point of contact for the Florida Minority Community Reinvestment Coalition through the Florida Bank PresidentProgram and Process Management Function*Conducted 24 monthly supplier diversity orientation sessions *Reporting Process Owner*Data & Analytics Governance Committee Voting Member* Regulatory Compliance (HERA of 2008; F.A.R. 19.1; Dodd Frank Act;)*Audit and Audit Remediation*Ariba Technolgy Interface, and Ariba Upstream/Downstream Change Control Board Voting Member*Global Supplier Management Program Process Owner - *Trained an average of 200 suppliers on supplier diversity compliance every quarter since October 2009
    View
  • Bank Of America
    Svp, National Consumer Banking Deposits, Debit Card, Online Banking Sales Performance Executive
    Bank Of America May 2006 - Apr 2007
    Charlotte, Nc, Us
    (BAC Compensation Title - Sales & Service Execution Sales Leader Consultant Band 3) Sales Process and Performance Executive responsible for driving breakthrough growth for checking, savings, online banking, credit card, debit card sales in a 6,000 branch and 16,000 seller distribution network. Owned the sales goals for the consumer bank. Owned the sales management, advice and consultation routines for the banking center sales channel. Led a team of ten regional Deposit Sales leaders in the execution of the end-to-end consumer bank sales process. Internal clients in the delivery network were Division Sales Executives, Division Executives and the National Sales, Operations and Product Team Leaders.Demonstrated Competencies: Drive Accountability, Execute Sales and Service Plays, High Impact Coaching, Inspire People to Perform, Manage Risk, Recruit and Develop Great Talent, Continuous improvement orientation, Demonstrate business acumen, Champion Change, Manage for Results, Demonstrate Sound Judgment and Act with Speed, Self-Confidence, Project Management, Six Sigma Proficiency, Manage through a Matrixed Environment, Field Sales Distribution and Territory Management
    View
  • Bank Of America
    Spirit Leader - National Bank Of America Spirit Team
    Bank Of America Jan 2003 - Jan 2007
    Charlotte, Nc, Us
    2003 - 2008: The Bank of America Spirit team position was an additional responsibility within Bank of America designed to evangelize the core values (at that time) of accuracy, efficiency, courtesy and show; as well as winning, leadership, teamwork, inclusive meritocracy, and doing the right thing across the entire Bank of America Franchise. We performed face-to-face theatrical presentations in front of literally thousands of Bank of America associates, as well as through Bank of America knowledge channel video. I also served as a "Connect Coach" leader managing the new associate orientation process in Norfolk VA. These duties were performed in addition to my regular job and make for some of the most rewarding experiences I have ever had.Demonstrated Competencies: demonstrates presentation skills, winning, leadership, inclusive meritrocracy, doing the right thing, trusting, accuacy, efficency courtesy, and show
    View
  • Bank Of America
    Svp, National Consumer Real Estate & Insurance Sales Process And Product Integration Executive (H3)
    Bank Of America Jul 2005 - May 2006
    Charlotte, Nc, Us
    (BAC Compensation Title - Sales Process Design and Product Integration Manager Band 3) National Executive and internal wholesaler responsible for product, marketing and sales process integration of insurance products into the Bank of America 6,000 branch, 16,000 seller retail sales network. Managed all phases of product launch, internal & external marketing campaign, distribution into the sales channel, and the design, execution and monitoring of the sales process through six sigma tools.Performance Competencies: drive accountability, execute sales and service plays, high impact coaching, inspire people to perform, manage risk, manage the matrix, recruit and develop great talent, continuous six sigma improvement orientation, demonstrates business acumen, champion change, manages for results, demonstrates sound judment and acts with speed, intensity, self-confidence, Fied Sales Distribution and Territory Management
    View
  • Bank Of America
    Svp, Consumer Real Estate & Insurance Group Sales Performance & Operations Manager
    Bank Of America Aug 2004 - Jul 2005
    Charlotte, Nc, Us
    Bank of America Compensation Job Title: Group Operations Manager Band 4Promoted into this turnaround role when previous manager left the company abruptly.Responsible for developing, organizing, implementing and managing promotions, campaigns, contests, daily sales referral activities, sales fulfillment, customer service and retention efforts for the Fleet Personal Lines Insurance Agency in Cranberry NJ and Outbound Call Centers in Buffalo NY for Borrower's Protection Plan products. Both product sales teams were selling into the Banking Center and Consumer Real Estate channel portfolios. I Led a staff of 3 managers and 30 associates across the two locations. Reported directly to the National Insurance Sales Executive.*Met all sales goals, maintained a customer/policy retention rate of over 90%, and raised associate satisfaction rating from 59 to 85 in one reporting period - which had never been done in consumer products before. *Managed carrier/supplier field sales support relationship for our agency. *Managed direct mailing and outbound calling campaigns externally and internally through the consumer bank to drive leads into the agency. *Increased Borrower's Protection Plan sales penetration rate, homeowners and Cardholder Security Plan sales through the banking center and consumer real estate channels.Competencies: Adapts to changing business needs, applies advanced market data analytics, applies call center management expertise, critical thinking, applies financial accounting & reporting expertise, demonstrates effective consulting, process design expertise, six sigma expertise, product messaging, develop product value proposition, effectively manages portfolio of change programs, executes business process management and analysis, manage unit turnaround initiatives, manage projects, manage events, manage cross-functional initiatives, field sales and territory management
    View
  • Bank Of America
    Vp, Consumer Real Estate & Insurance Sales Operations Support Manager
    Bank Of America Jul 2003 - Jul 2004
    Charlotte, Nc, Us
    Bank of America Compensation Job Title: Business Support Manager II Band 4Sales and Hoshin/Kanri Operations Support Manager for the National Insurance Sales Executive at Bank of America. Process Owner responsible for sales process assessment, design, execution and monitoring as well as support program development. Key metric was insurance products sales penetration rate. Built sales reporting system that better enabled sales performance management. Also managed the sales reward and recognition program as well as regulatory compliance to agency licensing requirments. Certified the Banking Center Channel and Consumer Real Estate Channel sales processes through the formal Six Sigma Process Excellence Program. Highlights: When I took this role we had no formal sales support process so I had to build out program functionality. This included driving requirements for technology support, managmement reporting, resource deployment and equipping the 31 Consumer Sales managers responsible for insurance product sales. Promoted to SVP and a larger sales, process, and program management assignment.Required Competencies: Critical thinking, attention to detail, effective consulting, flexibility, process design expertise, six sigma expertise, effectively manage a portfolio of change programs, effectively set up change programs and initiatives, execute business process management and analysis, manage multiple priorities, manage projects, manage unit turnaround initiatives.
    View
  • Bank Of America
    Vp; Supplier Manager & National Market Development Manager Supplier Diversity
    Bank Of America Apr 1999 - Jul 2003
    Charlotte, Nc, Us
    Finance Operations/Supply Chain Management See Supplier Diversity Role above for similiar descriptions.I started out as the Mid-Atlantic Market Mananger in April 1999 and was promoted to the National Market Development Manager to lead a group of my former peers. Led a team of 7 Vice Presidents in the achievement of the integration of diverse suppliers into the strategic sourcing and supplier relationship management process at Bank of America. I was also certfied as a Supplier/Vendor Manager in this role.
    View
  • Bank Of America
    Vp; Senior Project Change Manager - Project Management Card Services Operations
    Bank Of America May 1997 - Apr 1999
    Charlotte, Nc, Us
    Trained Project Manager responsible for defining project scope, resource allocation, benchmarking, planning, analysis, change management and implementation of high level initiatives using a defined project methodology. Assembled and led cross-functional teams made up of vendors and Bank of America associates. Project work was supporting a call center environment as well as credit, collections and sales fulfillment. All projects brought in on time and below budget. Delivered process and project support to commerical card implementation managers upon the sale of commercial card (T&E and Purchasing Cards) Promoted to Vice President in this role.Signifcant Projects: Y2K Remediation for commercial card products; Setting up new Credit Card Banks with Visa and Mastercard; Commercial Credit Underwriting Project Manager for the NationsBank / Bankamerica mergerTrained in the Project Managment Institute Body of Knowledge (PMBOK) process steps of Project Initiation, Planning, Monitoring & Controlling, and Closing as well as their core knowledge competencies of Integration, Scope, Time Cost, Quality, Procurement, Human Resources Communications, and Risk Management Demonstrated Competencies: adapts to changing business needs, demonstrates effective consulting, execute business process management and analysis, influences, inspires others, manages projects, manages that adoption and sustainment of change, promotes, innovation, recognizes six sigma tools and methods,
    View
  • Bank Of America
    Small Business Banker - Sales And Revenue Generation
    Bank Of America Oct 1995 - Apr 1997
    Charlotte, Nc, Us
    Grew bank revenue derived from small business by assessing designing and executing innovative solutions to small businesses through our financial services. Helped small businesses increase net profit through expense saving strategies and to improve their cash-flow cycles.
    View
  • Bank Of America
    Commercial Bank Client Manager
    Bank Of America Jan 1994 - Oct 1995
    Charlotte, Nc, Us
    Managed a portfolio of clients who needed traditional financial services and occasionally customized products to meet their financial needs. Executed the analytical skills and knowledge of credit policies, operations, products, and services required to lead the client management team in providing clients products and/or services to meet their financial needs. Analyzed the client's financial and operating strategies in order to recommend alternative or additional financial services to best meet immediate and future needs. Ressponsible for prospecting and generating new business, focusing on enhancing existing relationships, and identifying opportunities for uptiering. Made loans in the for-proft, non-profit, church, commercial and consumer real estate (for owners of businesses)Required Competencies: Sales, Client Management Process, deepens customer/client relationships, new business development, provide advice and recommendations, build relationships, communicate clearly, influence, leverage networks, cstomer/client industry knowlege, Bank of America products and services, business analysis, information resourcefullness, excel at risk/reward trade off, team leadership, continuously learn and adapt, demonstrate sound judgment and act with speed, drive for results, employ organization and time management, all credit underwriting competencies from previous job.
    View
  • Bank Of America
    Credit Underwriting/Commercial Banking Management Associate Program (Cmap)
    Bank Of America Jan 1993 - Jan 1994
    Charlotte, Nc, Us
    The CMAP is a 2 year program in which high potential, highly skilled Bank associates are selected for inclusion in this credit and relationship building training in preparation for ultimate placement as a certified commercial banker. Credit underwriting to include industry risk, sales risk, operational risk training expertise is trained here. I was the only internal candidate from Virginia to be selected into the program. I was the first in my group to get my own commercial customer portfolio.Demonstrated Competencies: Act as a customer/client advocate, adapt to changing business needs, applies business analysis expertise, applies critical thinking, applies financial planing concepts, assesses customer/client needs, builds customer and client relationships, demonstrates analytical ability, demonstrates financial planning expertise, demonstrates flexibility, demonstrates investment portfolio knowledge, demonstates loan portfolio management, demonstrates tax knowledge, demonstrates transaction management expertise, manages credit risk, manages the business
    View
  • Bank Of America
    Southeast Regional Consumer, Commercial And Mortgage Real Estate Loan Operations Manager
    Bank Of America Jun 1989 - Dec 1993
    Charlotte, Nc, Us
    Managed 3 direct reports with a total team of 25. Managed the loan documentation preparation, closing, disbursement, post-closing review and portfolio management for all new commercial, consumer (including mortgage) loans, modifications, and restructures generated by multiple business partners for Southeastern Virginia. Met or exceeded all operational effciency and risk management, and regulatory (HMDA, RESPA) compliance goals for the area. Interfaced with internal regulatory partners to mitigate any potential risk. Achievments: Transfomred a reactive loan review and collateral safekeeping function into a proactive loan doc prep and closing function. Consolidated two regional processing and customer service centers into one and then moved the unit to a new location. Left this job to go into the commercial bank training program.Competencies: customer/client advocacy, adapt to changing business needs, call center management expertise, critical thinking, financial accounting & reporting expertise, effective consulting, process design expertise, manage portfolio of change programs, manage change, manage cross-funtional initiatives, manage projects,
    View
  • Bank Of America
    Various Positions
    Bank Of America Jan 1982 - Aug 1989
    Charlotte, Nc, Us
    *Transaction Services Proof Reconciling Clerk - 1982*Treasury Management Analyis Reporting Manager 1983-1984*Technology Analyst, and Software Supplier Relationship Manager 1987-1989
    View
  • Bank Of America
    Banking Center Manager
    Bank Of America Jun 1984 - Jun 1987
    Charlotte, Nc, Us
    Responsible for leading a team of sales and service professionals to meet and exceed sales, service, and operations targetsDemonstrated Competencies:Execute Sales; Customer/Client Relationship Management, Focus on Customers/Clients, Apply management focus and discipline, Build Relationships, Champion Change, Demonstrate sound judgment and act with speed, Manage resources, Demonstrate Business Acumen, Leverage process improvement tools, coach and develop associates, inspire commitment and followership, Constantly raise the bar, Continuously learn and adapt, display personal courage, build customer/client driven environment
    View
  • Alpha Phi Alpha Fraternity
    Brother & President Nt Nu Delta Lambda Chapter
    Alpha Phi Alpha Fraternity Oct 2015 - Present
    Baltimore, Md, Us
    View
  • Professional Speaker, Actor, Trainer And Voice Talent
    Independent Actor, Distinquished Toastmaster And Speaking Professional
    Professional Speaker, Actor, Trainer And Voice Talent Jan 1982 - Present
    Reached the level of Distinquished Toastmaster with Toastmasters International. Former member of the Virginia Speakers Association, a regional affiliate of the National Speakers Association (NSA)Play parts in stage, television, radio, video, motion picture productions, or other settings for entertainment, information, or instruction. Interpret serious or comic role by speech, gesture, and body movement to entertain or inform audience. *Professional Voice Over Work*More than 1,000 hours in speeches, presentation, meeting faciliation and master of ceremonies duties delivered.*Former Jazz Station Radio Host*Media spokesperson for Bank of America sponsorship of the Central Intercollegiate Athletic Association
  • Asq
    Asq-Certified Manager Quality/Organizational Excellence (Cmq/Oe)
    Asq Jan 2012 - Jan 2012
    Milwaukee, Wi, Us
    Position Created to Capture Details of CertificationCertification: American Society for Quality, Manager of Quality/ Organizational Excellence The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives-everywhere from small businesses to multinational corporations-that can have regional or global focus in a variety of service and industrial settings. A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.Education/Experience: Ten years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position.Body of Knowledge: Leadership, Strategic Plan Development and Deployment, Management Elements and Methods, Quality Management Tools, Customer-Focused Organization, Supply Chain Management, Training and DevelopmentCompetencies:
    View
  • Institute For Supply Management
    Certified Professional In Supply Management (Cpsm) & Supplier Diversity (Cpsd)
    Institute For Supply Management Jan 1900 - Jan 1900
    Tempe, Az, Us
    Position Created to Capture Details of CertificationISM defines supply management as the identification, acquisition, access, positioning, management of resources, and related capabilities an organization needs or potentially needs in the attainment of its strategic objectives. Components included under the supply management umbrella are: 1.Disposition/Investment Recover; 2.Distribution; 3.Inventory Control; 4.Logistics; 5.Manufacturing Supervision; 6.Materials Management; 7.Packaging; 8.Procurement/Purchasing; 9.Product/Service Development; 10.Quality; 11.Receiving; 12.Strategic Sourcing; 13.Transportation/Traffic/Shipping; 14.Warehousing/StoresCertification Requires Mastery of the following Supply Management & Supplier Diversity Competencies: • Foundations of Supply Management: Contracting and Negotiating; Social Responsibility; Cost and Finance; Sourcing; International; Supplier Relationship Management;• Effective Supply Management Performance: Forecasting; Materials and Inventory Management; Logistics; Organization and Department Assessment; Product and Service Development; Quality; Planning• Leadership in Supply Management: Leadership; Strategic Sourcing; Risk Compliance• Supplier Diversity: Policies and Planning; Sourcing/Supplier Development; Finance/Budgeting; Metrics Oversight; Training and Development; Advocacy/Marketing/Outreach I was one of the first in the country and the first at Bank of America to receive the Certifed Professional in Supplier Diversity credential from the Institute.
    View
  • Jeffrey W Jeff Jones, A Business Problem Solver
    Certified Six Sigma Greenbelt - Earned At Bank Of America
    Jeffrey W Jeff Jones, A Business Problem Solver Jan 1900 - Jan 1900
    Composite Position Created to Capture the Details of Certification:The Certified Six Sigma Greenbelt is not a specific job but a specific certification and methodology for problem solving and process execution. It certifies that an individual has mastered certain competencies in the total quality management field. This certification covers competencies that are requested in many job descriptions and can be applied across many disciplines.A Certified Six Sigma Greenbelt has mastered the following competencies: Understanding of Six Sigma and how it relates to organizational goals, Lean Prinicples in an Organization, Process Management for Projects, Project Management Basics, Management and Planning Tools, Business Results for Projects, Team Dynamics and Performance, Process Analysis and Documentation, Probability and Statistics, Collecting and Summarizing Data, Probability Distributions, Measurement Systems Analysis, Process Capability and Performance, Design of Experiments, Statistical Process Control, Implement and Validate Solutions, Control Planning, Affinity Session Facilitation.
  • Jeffrey W Jeff Jones, A Business Problem Solver
    Chief Business Operations Problem Solving Executive, Cssgb, Cpsm, Cpsd, Cssbb, Cmq/Oe, Cqa, Dtm
    Jeffrey W Jeff Jones, A Business Problem Solver 1900 - Jan 1900
    Position Created to Capture Skill sets for external profilesTarget Groups:Small Business, Non-Profit Organizations, Managers in Companies with Line of Business Ownership Responsibility I have been consulting through various jobs for more than 20 years. Formally trained by Board Source; Society for Church Growth Consulting, Bank of America Commercial Banking, Bank of America Process Management Technical Discipline: Marketing, Membership Recruitment, Ministry/Program Development, Operations/Process Improvement/QualityConsulting Competencies: Client Relationship Management, Consulting Engagement Process, Consulting Skills and Tools.Quality and Operational Excellence Skills and Behaviors: Business Development and Sales, Leadership, Strategic Plan Development & Deployment, Management Elements and Methods, Project Management, Quality Systems, Quality Management Tools, Customer Focus, Supply Chain Management, Training and Development,
  • Bank Of America
    Experienced Svp Level, Credit, Sales, Diversity, Supply Chain, Product, & Business Operations Leader
    Bank Of America Jan 1900 - Jan 1900
    Charlotte, Nc, Us
    This is a summary of my 30 years of Senior Vice President Management & Executive Level Bank and Industry Experience. Full descriptions are further down in my profile and can be placed into a focused resume: Consumer, Real Estate & Commercial Banking Loan Center Operations Management including document preparation, closing, post-closing review, audit, and collateral safekeeping; Proof, Items Processing, and Transaction Services Operations; Cash / Treasury Management Operations; Credit Underwriting - Including Loss Mitigation & Credit Restructuring (today this would be called default servicing); Consumer Banking Center Store Level Manager; National Banking Center Deposit, Online Banking & Debit Card Sales Management, Process & Product Integration; Small Business, Commercial & Government Credit Card Credit and Operations Leadership; Supply Chain Management; Vendor Management; Supplier Diversity Executive; Commercial Banking Relationship Manager; Small Business Banker; Consumer Real Estate Protection Product Sales Agency and Contact / Call Center Management; Sales Performance Management including (data, analytics, reporting, territory, compensation, channel, workflow process and goal management)
    View
  • Asq
    Asq-Certified Quality Auditor (Cqa)
    Asq Jan 1900 - Jan 1900
    Milwaukee, Wi, Us
    Position created to capture details of certificationThe Certified Quality Auditor is a professional who understands the standards and principles of auditing and the auditing techniques of examining, questioning, evaluating, and reporting to determine a quality system’s adequacy anddeficiencies. The Certified Quality Auditor analyzes all elements of a quality system and judges its degree of adherence to the criteria of industrial managementand quality evaluation and control systems.Certified Quality Auditor Competencies• Must possess the knowledge and ability to effectively conduct different types of audits in a professional, ethical, and objective manner using and interpreting applicable standards/requirements, with an awareness of potential legal and financial ramifications.• Must be able to effectively plan, develop, communicate, and execute an audit within a defined scope, including resource scheduling, conducting necessary meetings in performance of the audit, and using appropriate auditing techniques.• Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action/follow-up.• Must possess interpersonal skills to resolve conflict, conduct interviews, and make presentations effectively.• Must be able to participate in, lead, and facilitate teams. Must understand how quality principles relate to business processes and be able to explain the importance of aligning the audit function to the organization.• Must be able to select and use a wide variety of quality and auditing tools and techniques in practical applications.
    View
  • Asq
    Asq Certified Six Sigma Black Belt (Cssbb)
    Asq Jan 1900 - Jan 1900
    Milwaukee, Wi, Us
    Position Created to Capture Details of CertificationCertified Six Sigma Black Beltt requires two completed Six Sigma projects documented by signed affidavits; or one project with a signed affidavit and three years of work experience as it pertains to the Body of Knowledge. Each certification candidate is required to pass a written examination that consists of multiple-choice questions measuring comprehension of the Body of Knowledge. Certified Six Sigma Black Belt Competencies Ability to explain Six Sigma philosophies and principles,including supporting systems and tools (quality, process/continuous improvement, etc.), and can apply them invarious business processes throughout the organization.Can demonstrate and drive various leadership roles andresponsibilities, organizational dynamics, customerexpectations, and satisfaction.Has a fundamental understanding of the componentsand techniques used in project management,including planning, deploying, monitoring, etc. Canalso demonstrate team leadership, understand teamdynamics, assign team member roles and responsibilities, and drive change agent methodologies and various ommunication tools such as negotiation, motivation, conflict resolutions, etc.Thoroughly understands and uses all aspects of theDefine, Measure, Analyze, Improve, and Control(DMAIC) model in accordance with Six Sigmaprinciples.Has basic knowledge of lean enterprise concepts, canidentify non-value-added elements and activities, andcan use specific tools.Uses and analyses quality function deployment (QFD)techniques, failure mode and effects analysis (FMEA),and basic robust design processes, including noisestrategies, tolerance design, and process capabilitytools. Also has a basic understanding of design forX (DFX) and special design tools.
    View
  • Medal - Minority Enterprise Development Through Assisted Lending
    Founding Board Member
    Medal - Minority Enterprise Development Through Assisted Lending 1900 - 1900
    January 1999 to December 2003MEDAL, which stands for Minority Economic Development through Assisted Lending, has specialized in teaching business skills to budding entrepreneurs and issuing small loans to some of them. The African-American/Jewish Coalition founded MEDAL in the late 1990s.Results during my tenure: Since mid-1999, MEDAL had graduated 324 minority entrepreneurs from its business-skills classes, helped start 21 minority-owned small businesses and expand 26 others.The program also issued 23 loans of $500 to $25,000 and has assisted eight companies in finding traditional loans.Competencies: Fundraising, Audit, Communications, Community Development, Training, Business Acumen
  • Minority Business Development Agency - U.S. Department Of Commerce
    National Task Force Member - Summit On Minority Business Financing
    Minority Business Development Agency - U.S. Department Of Commerce 1900 - 1900
    Washington, Dc, Us
    January 2001 to September 2004National Ad Hoc task force sponsored by the US Minority Business Development Agency for the purpose of publishing the agency's position on Minority Business Financing. The time period listed here is from inception of the task force to the sharing of the document at National MedWeek in September 2004. Result: Secretary Ronald Langston, Published and Presented "Expanding Financing Opportunities for Minority Businesses" http://www.hispanicbusiness.com/_client/pdf/mbda.pdf
    View
  • Supplier Diversity Support Organizations
    Supplier Diversity Board Member Speaker, Consultant
    Supplier Diversity Support Organizations 1900 - 1900
    April 1999 to September 2011*Virginia Minority Supplier Development Council – Board Member and Vice Chair, January 2000 – April 2003*Maryland DC Minority Supplier Development Council, Board Member, January 2000-April 2003*Tidewater Regional Minority Purchasing Council, Board Member, January 2000 – January 2002 (merged into VMSDC)*Women’s Business Enterprise National Council, National Board Member & Nominating Committee Co-Chair, Nov 2009-April 2011*National Minority Supplier Development Council, Advanced Practices Group Member, Nov 2009 – Sep 2011*National Minority Supplier Development Council’s Financial Services Roundtable Industry Group, A Founding Member in 2002, Executive Team and Capacity Building Co-Chair, Apr 2007 – Sep 2011*United States Hispanic Chamber of Commerce Procurement Council, Advisory Board Member, Nov 2008-Sep 2011
  • Urban Financial Services Coalition
    Founder And Past President
    Urban Financial Services Coalition 1900 - 1900
    Chesterfield, Virginia, Us
    January 1996 to December 2000Founded the Norfolk Chapter of what was then called the National Association of Urban Bankers. The purpose was to increase diversity in the leadership ranks of the financial services industry. The Stated Mission and Vision of the current national organization is:To ensure the full and equitable participation of people of color at all levels in the financial services industryTo be the pre-eminent financial services organization that provides professional development programs, supports educational advancement and promotes economic empowerment for its members and minority communities at large.
    View

Jeffrey W. Jeff Jones Skills

Leadership Process Improvement Cross Functional Team Leadership Management Program Management Strategic Planning Risk Management Strategy Vendor Management Change Management Team Building Training Operations Management Six Sigma Business Development Business Process Improvement Customer Service Crm Public Speaking Team Leadership Start Ups Business Analysis Management Consulting Sales Operations Call Centers Business Strategy Supplier Diversity Client Relationships Strengthening Sales Management Operational Excellence Nonprofits Case Management Sales Process Credit Analysis Business Process Management Turn Around Management Fundraising Supply Management Product Development Volunteer Management Customer Relationship Management Underwriting Regulatory Requirements Business Problem Solving

Jeffrey W. Jeff Jones Education Details

  • University Of Virginia Darden School Of Business
    University Of Virginia Darden School Of Business
    Banking And Financial Support Services
  • Virginia Union University
    Virginia Union University
    Divinity
  • Norfolk State University
    Norfolk State University
    Mass Communications
  • Lakewood High School
    Lakewood High School
    College Prep

Frequently Asked Questions about Jeffrey W. Jeff Jones

What company does Jeffrey W. Jeff Jones work for?

Jeffrey W. Jeff Jones works for Bank Of America

What is Jeffrey W. Jeff Jones's role at the current company?

Jeffrey W. Jeff Jones's current role is Financial Services, Sales, Operations, Talent Development, Quality Management and Non-profit Leader.

What is Jeffrey W. Jeff Jones's email address?

Jeffrey W. Jeff Jones's email address is je****@****ail.com

What schools did Jeffrey W. Jeff Jones attend?

Jeffrey W. Jeff Jones attended University Of Virginia Darden School Of Business, Virginia Union University, Norfolk State University, Lakewood High School.

What are some of Jeffrey W. Jeff Jones's interests?

Jeffrey W. Jeff Jones has interest in Social Services, Education, Arts And Culture, Economic Empowerment.

What skills is Jeffrey W. Jeff Jones known for?

Jeffrey W. Jeff Jones has skills like Leadership, Process Improvement, Cross Functional Team Leadership, Management, Program Management, Strategic Planning, Risk Management, Strategy, Vendor Management, Change Management, Team Building, Training.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.