• Established design team and structure focused on raising the bar on consumer experiences across digital and hardware touchpoints.• Emphasized the importance of the product team model by working closely with cross functional peers in Product Management, Engineering, and Program Management. Set expectation with designers that they should be thought partners to product management and own the decisions that affect experience quality.• Worked closely with leaders across CX to build org structure, culture, and ways of working within a new org at ResMed.• Worked closely with design leaders across the business in other parts of the org to establish new expectation of design quality across company.• Balanced the concurrent needs to embed designers in product teams and to establish design coverage across a broad portfolio.• Established metrics to measure product health and experience quality.• Mentored managers and lead designers new to leadership roles.

• Led global UX design team's transition into and through a company-wide reorg.• Established layer of design managers focused on managing the provider and patient arms of the business.• Communicated changes and rationale behind changes early and often with team, emphasizing transparcency. Encouraged team to embrace change and see it as an opportunity.

• Led a global team of nine UX designers focused on the digital patient and digital provider experiences, fostering a collaborative and high-performing environment.• Worked with leaders of Product Management and Development teams to create a singlular process for cross functional teams to follow from an understanding stage to delivery and learning. • Facilitated conversations with the Product Management Leadership team to bring shape to our expectations of the UX and PM orgs. Brought definition to an expectation of “thought partnership” between PMs and UX designers.• Crafted a future vision of the UX org in close partnership with UX research, UX opps, and UX design across masks and devices.• Directed visioning work for major products and product features, coaching UX designers to own the direction of each product team’s work.• Coached UX designers to guide cross functional teams from ambiguity to clarity and to grow into their talent.

• Grew design team from two founders to nine designers, developers, and project managers.• Emphasized hiring a team with diverse perspectives who identified with company mission and could push the team forward.• Aligned company on agreed-upon values, culture, and expectations.• Created leadership team and developed leadership skills of its members.• Created design and web processes, led retrospective and design thinking sessions to iterate on those processes.• Developed employees’ technical and soft-skills. Focused specifically on UX and design skills and clear communication.• Defined company philosophies regarding UX, UI, and web design.• Did the work: UX tasks like user interviews, user research, user validation testing, wireframing, and more; UI tasks like design research, ideation, design mockups, rapid iteration, prototyping, and more; led design thinking workshops to lead groups to identify problems, make decisions, and move forward.• Developed strong relationships with clients’ employees, specifically senior leadership, product managers, software engineers, and stakeholders. Worked closely with clients’ users and their clients.• Worked hard to develop own leadership skills. Practiced listening and gratitude. Intentionally inserted both into the company’s structure and processes.

• Worked closely with senior leadership to design and implement a solution discovery process specific to the company needs and resources.• Advocated for the utilization of cross-functional teams in a way that moved us forward while providing all teammates the power to identify and create solutions. Advocated for a structure positioning product designers and product managers and thought partners and owners of a given opportunity.• Directed product designers on the design of Propeller design sprints and sprint facilitation.• Directed product designers on visual and UI execution of solutions.• Set expectations that all design decisions would serve either the Propeller brand or our users (or both!). Created process checks to ensure that designers delivered a complete solution to our engineering team. Advocated for results orientation both in our processes and our communication.• Worked closely with the VP of Engineering to identify gaps in our platforms’ front-end infrastructure so that we could implement a proper design system and iterate on new UI solutions while still delivering to market quickly.

• Worked with team of UXers to create new interfaces for users that existed within the definition of the existing UI and brand styles.• Worked closely with team of off-shore software engineers and QA staff to ensure that designs were implemented properly.• Advocated for common usage of tools, a UI Style Guide, a common Design System, and for UXers to speak with real users.• Advocated for an overhaul in design and engineering processes; pushed design leadership to consider agile and lean processes.

• Conducted design-thinking exercises, created personas, user journey maps, and user flows through systems, interviewed users, created user validation tests, documented and validated assumptions, collected data to influence designs and business decisions for clients.• Presented research, designs, data, and options to clients. Worked with clients to define requirements for engineering teams. Formed strong relationships with client points of contact.• Worked in paired UX design environment. Worked closely with one other UXer on projects to build solutions for clients together.

• Acted as one-person department for all web and digital projects, acted as in-house photographer, art directed major advertising initiatives for clients.• Worked directly with clients on photoshoots, represented digital and artistic perspectives in RFP interviews, presented pitches to clients at major check-in points throughout projects.• Wore multiple hats, worked closely with account managers to prioritize time and efforts, worked with agency leadership to hire contractors and interns for support when needed.• Worked with creative team of three other designers under a creative director’s leadership. Directed interns and junior designers on web and digital projects.

• Taught semester-length courses on web design, photography, and graphic design.• Taught workshops on specific tools and topics including web development, photography, Adobe Photoshop, InDesign, Illustrator, and Lightroom from beginning to advanced levels.• Helped form curriculum for the college’s new Graphic Design degree. Worked closely with the head of the department and other professors and instructors to identify the best practices of the web and design industries so we could work them into our lesson plans.