Jeffrey Unger Email & Phone Number

Tampa/St. Petersburg, Florida Area

- Manage business operations for a New York Times bestselling author.- Brand management. Design, implement and manage marketing and advertising campaigns.- Social media manager. - Web administration. Design, maintenance, search engine optimization.- Project management.- Accounting, payroll, record-keeping, tax planning, legal, contracts. - Public relations. Manage schedule, appearances, interviews, media requests. - Artwork and graphic design, digital media, photography.

Tampa/St. Petersburg, Florida Area

- Original paintings. Official website: jwunger.com. - Commissioned works for private collectors.- Exhibitions:2019 & 2020 Martini’s & Matisse, Juried Show and Auction, Clearwater, FL2019 WADA Arts Exchange, Debut Burka Lounge Selection, St. Petersburg, FL2014 Dunedin Fine Arts Center, Juried Holiday Show, Dunedin, FL2012 Published in Artbook Tampa Bay Vol. 1 (artbookarchive.com), St. Petersburg, FL

Tampa/St. Petersburg, Florida Area

- Provided insight and thoughts on mission determinations and setting for a 503c that celebrates and promotes greater St. Petersburg’s literary community through arts, education, and events with a literary twist.- Business development and community outreach.- Financial oversight and budget management.- Analyzed and provided suggestions to strengthen the organization’s programs and services.- Legal and ethical accountability.

Tampa/St. Petersburg, Florida Area

- Led information technology (IT) operations. Managed 2nd and 3rd shift systems administrators.- Provided strategic IT direction for Software as a Service (SaaS) unified communications service.- Managed corporate, development, quality assurance and production IS operations. - Provided 24x7 support of telecom, telephony and IT operations for 100k+ international clients.- Designed, built, and administered multiple data centers, networks, and systems topologies.- Researched and applied new technologies, business processes and cost reducing methods.- Project management. Capacity planning, disaster recovery, security, code release, - IT Operations budgeting and return on investment analysis.- Systems and network security (firewall, VPN, anti-virus) management and administration.- Disaster recovery management and administration.- Change and version control management and administration.- Technical resource for application development life cycle, from inception through deployment. - Technical liaison between vendors, clients, executives, customer service, engineers, and operations.- Technical documentation, policies, and procedures creation and management.- System administration for Unix, Windows, telecom, telephony, storage, LAN/WAN TCP/IP networks, firewalls, routers/switches, DNS/SSL, and web services components.

Tampa/St. Petersburg, Florida Area

- Lead IS executive. Direct report to CEO. - Managed and administered IS infrastructures, data centers, 24x7 operations and support for 160 employees in 4 states, as well as 300+ international clients.- Developed and oversaw 12 IT professionals: managers, sys admins, consultants, engineers. - Overhauled web application hosting. Resulted in a dramatic increase in customer satisfaction, increased online uptimes from 90% to 99.85%, and a 300% increase in monthly revenue. - Project management. Established development sandbox, quality assurance and staging environments, new release processes, 24x7 internal and client helpdesk, ISO 9000, Unix/Oracle architectures and solutions, complete data center renovation from the ground up.

Ann Arbor, Michigan

- Key project and technical architect in building ProQuest.com, a content SaaS suite of solutions. - Led and developed four system administrators and project engineers.- ProQuest cluster project lead. Design, proposal, testing, development and build of fiber switched architecture clusters of non-uniform memory architecture (NUMA-Q) servers. Provided automatic fail-over for mission-critical databases. ProQuest availability increased from 98% up to 99.99%.- EMC Corporation (EMC) Epoch Data Manager (EDM) direct connect lead. Reduced backup time for critical databases from 24 to 6 hours, allowed for 50% faster tape recovery time.- Led Search/Retrieval Migration Project. Complex, high risk and aggressive timetable, live servers / EMC storage migrated to remote data center. On schedule, under budget, no downtime. - Introduced and rolled out EMC OpenSymm manager software suite: Analysis tool for increasing I/O performance and capacity of disk storage arrays. Maximized investment and lowered costs- EMC Insight Forum Speaker. Presented our EMC enterprise backup and recovery solution. - IBM Enterprise Solutions Summit Speaker. Shared my experience with and knowledge of NUMA-Q technology with several user groups attending the conference.- Chaired Sequent/EMC focus group. Acted as liaison between development/business teams and vendors.- Maintained 24x7 production environment. Resolved hardware or software issues pertaining to the servers, disk storage or network/communications interfaces. - Introduced and rolled out EMC EDM centralized storage management solution for backups and recovery. Replaced outdated processes, reduced overhead.

Dearborn, Michigan

SCIENTIFIC RESEARCH LABORATORIES- Provided full range of system and application support for 250+ Unix systems in 30 departments.- Initiated and led the "Research Unix Users Group.” - Initiated, led or participated in the following projects: Finite Element Analysis (FEA) application serving, network printing, SMTP email solution, automated central backups, Remedy call tracking, website development, interactive shared applications, video conferencing online, Distributed Computing Environment (DCE) and Andrew File Systems (AFS) client/server environments. - Administered Cray J90, EL, and Y-MP supercomputers.- Shell script programming and documentation.- Built an image processing system for Scanning Electron Microscope (SEM) used to research micro-machined structures, such as vehicle airbag sensors.