Adam Jeffries Email & Phone Number

Gresham, Oregon, United States

Gresham, Oregon, United States

Gresham, Oregon, United States

Lexington, Kentucky, United States

• Provide technical support for over 700 users over the phone, email, and in person as part of a small team.• Create and work tickets using ConnectWise IT Management Software, while maintaining documentation in ticket notes, configuration notes, and knowledge base articles. • Manage and configure Windows Servers and Workstations for a variety of customer environments, including Virtual Machines, Physical Systems, and Cloud systems.• Create, modify, and remove Active Directory and Office 365 accounts including applying Group Policy Objects and Security Groups.• Diagnose and resolve issues with general computing problems, printing, scanning, internet access, email, network drives, VPNs, etc.• Responsible for applying software patches for Windows, anti-virus updates, and 3rd party software• Maintain backup solutions for clients, such as Datto, Veeam, Carbonite, and Barracuda.

Richmond, Kentucky, United States

I setup and run technical equipment for events, including laptops, projectors, and sound equipment. Technical services and customer interaction are daily staples for what I do.

Alexandria, Kentucky

Assisted customers with deposits and withdrawals and provided customer service over the phone and internet.

Portland, Oregon Area

Organized pick-up and delivery routes for local drivers that shifted daily depending on customer needs. Handled weekend operational duties as part of a rotation, including airport deliveries and weekend linehauls.

Hillsboro, Oregon

Booked jobs and mapped routes for over 20 crews from 2 separate cities, while managing their hours to avoid overwork.