Jeff Rinck Email & Phone Number

Innovative, results-oriented Information Technology professional with 25+ years of experience in a variety of diverse industries. A team player with extensive experience working with key stakeholders to create strategies that address their ongoing business, financial, data, and technical support needs. Strong work ethic with highly developed leadership skills and the proven ability to create a strategic vision for business processes, develop a plan to bring the vision to fruition, and shepherd that plan to completion. A highly effective written and oral communicator with a passion for mentoring and developing staff of all ages.

Listed skills include Sharepoint, Microsoft Office, Social Media, Networking, and 21 others.

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  It Manager

  Kappa Alpha Theta Fraternity Inc.

  Aug 1998 - Present - Indianapolis In

  As IT Manager, areas of responsibility include: hiring and managing the IT staff, data analysis, and maintaining and enhancing the technology infrastructure including network, servers, telephony and software. Review budgeting for and purchasing of new technology. Provide hardware and software training and support for Fraternity staff, volunteers and members. Create standards for new software and work with vendors to develop and implement solutions. Hire and oversee vendors for support and upgrades to all systems. Manage providers of software as a service (SaaS) and implement cloud strategy.• Led the development team for several Greek-industry-first software solutions, including: o Implemented member database (Patriot) resulting in improved staff efficiency, reduced staff training times, and improved communication with volunteers and memberso Collaborated on the design and implementation of the chapter management application (Officer Portal - Undergraduate), which streamlined chapter management functionality, improved data integrity, and enhanced chapter-to-headquarters communicationso Worked with the selection and implementation team for the undergraduate accounting solution (Billhighway), that resulted in increased revenues for the fraternity over the last 10 years • Instituted a disaster recovery/business continuity plan to insure the rapid resumption of daily business in case of catastrophic events• Introduced intranet (Igloo), resulting in greater levels of collaboration and communication between volunteer workforce and staff• Established issue tracking platforms (IssueTrak, ZenDesk), which decreased issue resolution times and added transparency to process