Jeff Robison Email & Phone Number

Fort Wayne, IN, US

• Responsible for technology support, work flow planning, vendor relationship management, business analysis, and implementation of new business management processes for a manufacturing firm with locations in the US.
• Supported network maintenance and troubleshooting, end user computing devices and peripherals, software maintenance and updates, file servers, and ERP system functions to ensure systems, data and application availability
• Negotiated and coordinated work and materials with multiple vendors (i.e., production planning and procurement) to ensure on time manufacturing of products to meet sales commitments and pricing
• Developed and implemented a plan for system integration with the primary contractor to improve inventory tracking data, timeliness of order fulfillment, and increased production levels for both companies
• Reviewed, revised and developed processes and system enhancements to ensure best cost controls and efficiencies for production processes
• Supported miscellaneous telephony and A/V use and maintenance

US

• Responsible for planning, design, process development, systems requirements, staffing, and training for a new customer call center in support of the Affordable Care Act.
• Provided analysis of, and business requirements for network and system needs for the call center, and customer contact personnel
• Developed and implemented hiring, training, and operational strategies to staff, train and run a service center of up to 300 people. Work included development of processes to meet state and federal government.
• Developed a strategy for, and hired a management team to complete the process development work, staffing, and training
• Completed all project work ahead of schedule and within budget while developing a self-sufficient staff, capable of managing and leading the operation at the “go live” date

• Responsible for management of the customer service and technical support call centers for a telecommunication company with over $30-million in annual revenues. Duties included management and hands-on network.
• Provided leadership, supervision, direction, and decision-making to support all functions, meeting all objectives
• Determined and implemented work schedules to ensure superior service was offered in all areas
• Provided analysis of system needs and business requirements to ensure development of appropriate systems and support protocols

• Responsible for network and systems support for a multi-state telecommunication business with customer support, sales, repair, and technical support call centers. Provided leadership of a 24/7 team of IS/IT.
• Provided network support including AD and systems security administration, maintenance of servers, switches and network appliances, development and maintenance of firewall and security rules
• Successfully led development and implementation of processes and systems for order, repair, dispatch, and commission processing, and CRM maintenance and development
• Developed and provided training and documentation for all system changes and updates

Bachelor Of Science, Computer Science

Bachelor’S Degree, Computer Information Systems