Jeff Rolen Email & Phone Number

Savannah, Georgia, United States

• Develop and manage overall service delivery strategy and operations• Align and deliver company strategy and vision as key member of the Executive Leadership Team• Execute Entrepreneurial Operating System (EOS) process company wide• Implement and integrate new information systems to enhance service delivery • Drive continual improvements through Business Process Reengineering lifecycle

Savannah, Georgia

• Led cross-functional service delivery team to consistently exceed service metric goals and KPIs• Administered employee recruitment and training program for service delivery teams• Drove company strategy and vision as member of the leadership team• Delivered on time on budget results by regular managing 30+ concurrent technical projects• Acted as Liaison for cross-departmental teams to ensure efficient service delivery• Reengineered service team structure and service delivery solution• Enhanced client service offering by launching new VoIP phone solution

Savannah, Georgia Area

• Supervise technical and infrastructure teams in delivering on-time results and industry leading IT support and service• Collaborate with executive team to define short and long-term strategic plan• Drive initiatives with management and team to improve standards and long-term operational efficiency• Oversee employee recruitment, onboarding, and long-term development• Assist fiber optic division with project management and scheduling • Reengineered internal processes by leveraging customer relationship management software, resulting in improved efficiency and increased revenue • Instituted Cost Price Quote software for full CRM integration, greatly improving accuracy and efficiency of sales delivery process.• Refocused company marketing program cultivating company visibility and increasing sales• Pioneered TrueConnX fiber and voice service in order to leverage core competencies while improving organizational sustainability • Developed and successfully launched SIP based phone network service which included design of customer service plan, customer on-boarding process, technical training and support plan, and standardization of system architecture• Coordinated and managed project for campus wide network installation ensuring project completion and proper resource utilization

Savannah, Georgia Area

• Delivered medical EHR workflow, meaningful use, technical, and template build support• Executed network administration and technical support for small network systems environment• Educated clinical staff teams to ensure EHR system training and utilization• Cultivated vendor relations for Information systems and technology software• Administered systems migration from Microsoft to Google GSuite environment

Canton, Ga

• Ensured quality assurance and continuous process improvement for program sustainability• Maintained software and hardware upgrades and issues• Oversaw new database software implementation and communicated integration concerns• Revitalized student intake process leading to district wide best practices

Greater Atlanta Area

• Oversaw soft lines department generating $7MM of store’s $19MM annual revenue• Boosted department revenue growth by 7% versus previous year• Maintained cross-functional collaboration with buying team, allocations, and external vendors to ensure consistent revenue growth through proper inventory levels• Coordinated small and large project ensuring proper resource management for on budget and on-time completion• Orchestrated Nike remodel and staffing implementation resulting in Nike revenue growth of 30%• Instituted company-wide process reengineering as flagship store, which included overseeing training and results analysis• Led loss prevention strategy as store appointed loss prevention coach• Executed employee recruiting and selection process to support store business strategy

Greater Atlanta Area

•Manage accounting functions, purchasing, inventory control, and product supplier relations•Profit and Loss Statement Accountability•Built and maintained strong customer relationships on a consistent basis

Greater Atlanta Area

• Supervised and trained 35+ associates and 6 managers• Appointed district change management specialist of warehouse process improvement implementation• Headed employee selection, training, performance reviews and following corporate HR polices• Oversaw store unit supply procurement and service supplier relations• Drove sales team to break 10 year record generating $7.8MM in annual revenue• Coordinated large stockroom remodel allowing store to increase inventory storage by 50%• Initiated grass-roots community outreach campaign

Greater Atlanta Area

• Supervised six retail locations and store management teams, generating over $20MM in revenue annually• Drove employee selection, training, performance reviews and corporate HR policies for 120+ full and part time employees, 27 managers and 6 store managers• Mentored and developed high potential talent resulting in 5 store manager promotions to district management positions • Led district revenue enhancing and cost efficiency programs while maintaining corporate collaboration to allow other districts to leverage our innovation• Implemented loss prevention strategy to become one of the top districts in the country• Headed district college recruitment initiatives and represented company at job fairs in the Atlanta Region• Operated flagship stores of Abercrombie & Fitch that consistently had corporate executive in store reviews

Master'S Degree, Business Management Information Systems

Bachelor Of Science, Computer Information Systems