Jeff Rolen Email & Phone Number

Savannah, Georgia, United States

• Develop and manage overall service delivery strategy and operations
• Align and deliver company strategy and vision as key member of the Executive Leadership Team
• Execute Entrepreneurial Operating System (EOS) process company wide
• Implement and integrate new information systems to enhance service delivery
• Drive continual improvements through Business Process Reengineering lifecycle

Savannah, Georgia

• Led cross-functional service delivery team to consistently exceed service metric goals and KPIs
• Administered employee recruitment and training program for service delivery teams
• Drove company strategy and vision as member of the leadership team
• Delivered on time on budget results by regular managing 30+ concurrent technical projects
• Acted as Liaison for cross-departmental teams to ensure efficient service delivery
• Reengineered service team structure and service delivery solution

Savannah, Georgia Area

• Supervise technical and infrastructure teams in delivering on-time results and industry leading IT support and service
• Collaborate with executive team to define short and long-term strategic plan
• Drive initiatives with management and team to improve standards and long-term operational efficiency
• Oversee employee recruitment, onboarding, and long-term development
• Assist fiber optic division with project management and scheduling
• Reengineered internal processes by leveraging customer relationship management software, resulting in improved efficiency and increased revenue

Savannah, Georgia Area

• Delivered medical EHR workflow, meaningful use, technical, and template build support
• Executed network administration and technical support for small network systems environment
• Educated clinical staff teams to ensure EHR system training and utilization
• Cultivated vendor relations for Information systems and technology software
• Administered systems migration from Microsoft to Google GSuite environment

Canton, GA

• Ensured quality assurance and continuous process improvement for program sustainability
• Maintained software and hardware upgrades and issues
• Oversaw new database software implementation and communicated integration concerns
• Revitalized student intake process leading to district wide best practices

Greater Atlanta Area

• Oversaw soft lines department generating $7MM of store’s $19MM annual revenue
• Boosted department revenue growth by 7% versus previous year
• Maintained cross-functional collaboration with buying team, allocations, and external vendors to ensure consistent revenue growth through proper inventory levels
• Coordinated small and large project ensuring proper resource management for on budget and on-time completion
• Orchestrated Nike remodel and staffing implementation resulting in Nike revenue growth of 30%
• Instituted company-wide process reengineering as flagship store, which included overseeing training and results analysis

Greater Atlanta Area

• Manage accounting functions, purchasing, inventory control, and product supplier relations
• Profit and Loss Statement Accountability
• Built and maintained strong customer relationships on a consistent basis

Greater Atlanta Area

• Supervised and trained 35+ associates and 6 managers
• Appointed district change management specialist of warehouse process improvement implementation
• Headed employee selection, training, performance reviews and following corporate HR polices
• Oversaw store unit supply procurement and service supplier relations
• Drove sales team to break 10 year record generating $7.8MM in annual revenue
• Coordinated large stockroom remodel allowing store to increase inventory storage by 50%

Greater Atlanta Area

• Supervised six retail locations and store management teams, generating over $20MM in revenue annually
• Drove employee selection, training, performance reviews and corporate HR policies for 120+ full and part time employees, 27 managers and 6 store managers
• Mentored and developed high potential talent resulting in 5 store manager promotions to district management positions
• Led district revenue enhancing and cost efficiency programs while maintaining corporate collaboration to allow other districts to leverage our innovation
• Implemented loss prevention strategy to become one of the top districts in the country
• Headed district college recruitment initiatives and represented company at job fairs in the Atlanta Region

Master'S Degree, Business Management Information Systems

Bachelor Of Science, Computer Information Systems