Jeff Rush Email & Phone Number

Phoenix, Az, Us

Directing Application Management and Enterprise GIS services within Information Technology, delivering business intelligence, geospatial and application solutions for citywide requirements. Management of IT engineering directs and GIS operations staff supporting a broad city jurisdiction; including but not limited to Transportation, Water & Energy Resources, Development Services, Police, Fire, and Engineering departments. Managing the core development, deployment and support of BI, GIS, asset/workflow management, and application systems. Driving data analysis, business insights and technology initiatives that build awareness, core competency and innovation through effective IT transformation.

Established and directed a highly diverse IT management, engineering and technology consulting organization responsible for enterprise performance and capacity planning of mission-critical business applications and infrastructure platforms.Key Accomplishments:Designed and established the Wells Fargo training and core competency skill-sets within performance engineering, discrete event simulation and analytic software modeling technologies. Maintained over 100 scalable end-to-end performance models, predicting IT business management solutions through data modeling.Implemented successful solution set of enterprise capacity products and services that supported on-going business growth and future forecast, workload projections. Reduced business servicing costs by 85%.Drove operational strategy to implement a tier-1 capacity certification process for highly critical business functions and risk management factors. Supported audit of 350+ capacity plans.

Managed the Enterprise Monitoring and Notification division, responsible for development, platform/tools engineering, service management and software implementation of proactive alerting/alarming capabilities to mission-critical applications and infrastructure systems. Technology focus included HP/OpenView, BMC, Tivoli and HipLink. Mentored 20+ direct reports, with operating budget of $5M+.Key Accomplishments:Deployed and maintained over 5,000 enterprise software alarm agents for 13 key business divisions.Developed the automation, custom integration and web interfaces to support cross-communication of tool manager platforms, improving reporting capabilities and problem notification strategies for the business.Improved production support response times from hours to minutes, with 50% increase to remote fixes.

Managed the Corporate LAN distributed infrastructure to include data center management, systems integration, quality assurance and vendor relations encompassing 21 states and 1,500+ servers. Led a highly versatile team of PC/LAN analysts, systems engineers and supervisors. Operating budget of $6M+.Key Accomplishments:Conducted the build-out and configuration of 2 new data center/server farm locations. Managed oversight of 8 existing data center facilities.Managed the successful enterprise deployment of Windows 2000 Active Directory infrastructure and services.Developed and streamlined procedures for delivery of new infrastructure into the production environment, thus reducing turnaround times between business groups while maintaining ownership and accountability at every phase of the process. Improved service delivery from an average of 30 days to 7 days.Oversaw the software and infrastructure upgrade of all e-mail messaging servers, encompassing 105,000 users.

Responsible for leading medium to large scale technical projects from planning through implementation, for the end-user computing environment. Provided technical consultation, project cost analysis and resource management to internal line of business partners.Key Accomplishments:Developed a vendor unit-cost financial model for all standard installation services.Successfully executed the project management migration of over 5,000 desktop users to a new Windows NT managed LAN architecture, meeting Y2K compliance.Worked with engineering to develop effective quality assurance and acceptance certification standards for the rollout of new desktop platforms.Designed and managed desktop field installation procedures for all regional vendor partners.Developed and administered training and certification programs for field technicians on the Wells Fargo LAN and supported products. Served as technical escalation for field personnel. Attained Windows NT MCSE.

Directed technology and vendor management business for First Interstate Bank southwestern operations (‘94-96).Provided consulting and project management to Wells Fargo’s acquisition of First Interstate Bank (‘96-97).Led the business consultation and project management of large scale technology conversions; LAN/WAN, client/server, infrastructure deployment, configuration and technical support.Program manager, technical liaison, and customer support escalation for line of business service projects, including Wholesale, Phone Bank, Mortgage, Retail, and Internet Banking channels.