Jeffry Joseph Email & Phone Number

Ottawa, Ontario, Canada

- Handle inbound calls from existing and potentially new customers for Bell Canada. Answer and resolve questions, concerns, and any changes to an account and products.- Handle outbound calls to remind customers of upcoming technician appointments.- Responsible for ensuring a positive customer experience with first call resolution skills by presenting a professional attitude.- Provide accurate information to all customers while resolving queries.- Demonstrate active listening and sensitivity to all situations.- Upsell Bell Canada’s services to customers such as TV, Internet, Home Phone and Movies/Channel packages.

Ottawa, Ontario, Canada

- Assisted senior accounting staff with scheduling clients and preparing files for tax preparation.- Worked collaboratively with colleagues to ensure accuracy of financial information and compliance with tax regulations before submission to CRA.- Communicated effectively with clients to address queries and fulfill various requests in a timely manner.- Performed various clerical duties related to financial record-keeping, such as filing and data entry.- Kept abreast of new tax, accounting, and regulatory developments in order to ensure compliance and best practices.

Ottawa, Ontario, Canada

- Collaborated with inventory staff to reconcile, correct, and update inventory records in the system, ensuring accurate stock levels and data integrity.- Configured and maintained inventory software parameters to optimize inventory management and control procedures, and uploaded new inventory to the website as needed.- Conducted thorough testing of the new inventory system to ensure proper functionality, performed troubleshooting to resolve issues as necessary, and provided user training and support.