Manage the data update process for various reports that are updated on a monthly or quarterly basisEnhance reporting for the real estate team to provide a real time view of real estate value, health and opportunitiesUpdate and optimize other existing reporting to deliver information to internal stakeholders more efficiently and effectivelyDevelop user training documentation for existing reporting to enhance user adoptionReview spend data to identify the cost… Show more Manage the data update process for various reports that are updated on a monthly or quarterly basisEnhance reporting for the real estate team to provide a real time view of real estate value, health and opportunitiesUpdate and optimize other existing reporting to deliver information to internal stakeholders more efficiently and effectivelyDevelop user training documentation for existing reporting to enhance user adoptionReview spend data to identify the cost impact of various sourcing events Show less

Served as the Special Assistant to the Deputy Director of Payment Operations and Management (POM) within VHA's Office of Community Care.Conducted special studies, audits, interviews, and data collection from field offices to formulate actionable reports for Directorate-level leadership.Served as the primary liaison between Workforce Management (human resources) and the POM organization. This involved reviewing workload and staffing levels at a directorate level and adjusting… Show more Served as the Special Assistant to the Deputy Director of Payment Operations and Management (POM) within VHA's Office of Community Care.Conducted special studies, audits, interviews, and data collection from field offices to formulate actionable reports for Directorate-level leadership.Served as the primary liaison between Workforce Management (human resources) and the POM organization. This involved reviewing workload and staffing levels at a directorate level and adjusting authorized staffing ceilings--codifying these changes into official organizational charts for all levels and sections of POM.Conducted sensitive fact-findings investigations based on reported inappropriate behavior by management and/or staff. This included document collection and review; interviews with staff, AFGE (union) representatives, and management regarding incidents of wrongdoing; and creation of an official fact-finding report that is submitted to leadership, HR, and EEO officials within Office of Community Care. Additionally, served as a SME for official fact-findings within the OCC organization.Worked on specialized projects regarding organizational realignment and consolidation with various levels of POM/OCC leadership, as well as contractor partners.Produced training materials, templates, guides, SOPs, and a variety of written materials on administrative topics for POM, and delivered information to groups in instructional settings.Received controlled correspondence from various groups (Congress, White House, Office of Inspector General, VA leadership, direct submissions from medical vendors, etc.) and assigns to staff for completion. Show less

Served as the Administrative Officer (AO) to the Office of Community Care, Program Operations &Management (OCC, POM) Regional Officer (RO) as the technical advisor for all administrative matters.Advised the POM Western Regional Officer on the overall development and execution of planning and program development by providing detailed analysis and administrative support in special project management, program development, preparation of high-level correspondence and written responses… Show more Served as the Administrative Officer (AO) to the Office of Community Care, Program Operations &Management (OCC, POM) Regional Officer (RO) as the technical advisor for all administrative matters.Advised the POM Western Regional Officer on the overall development and execution of planning and program development by providing detailed analysis and administrative support in special project management, program development, preparation of high-level correspondence and written responses on behalf of the organization, and all human resource matters (PD creation, Organizational Charts, EEO Fact Findings, etc.).Compiled and used data from multiple sources and databases on areas such as staffing and workload to create reports and metrics on quality and efficiency. This analysis was further used in leadership's decision making for organizational planning, improvement, and modeled for replication across POM.Responded to internal and external data requests for individuals, auditors, and workgroups by creating user-friendly reports with the requested information.Collected and reported historical data on various programs and areas and provides analytical evaluation to changes in data and the underlying rationale behind these changes. This required taking raw data from various sources and transforming it into quantifiable numbers to create baselines, review trends, and provide qualitative direction on necessary programmatic changes. Uses all available tools, technologies, and mathematical/statistical means to review POM processes for potential qualitative and quantitative improvement in system redesigns.Completed White Belt and Yellow Belt Six Sigma courses and utilized Lean concepts in multiple projects by adapting and applying these principles in creative and actionable ways, and then presents opportunities for improvement and change in a positive manner to staff and leadership. Show less

Provided high-level administrative support and assistance to the Chief of Surgery and to Medical Centerleadership regarding Surgical Service matters.Directly supervised 4 employees (GS-9 Program Analyst, GS-7 Administrative Support Assistant, GS-7Secretary, GS-6 Program Support Assistant), and provided administrative supervision for 4 Vascular LabTechnicians, 2 Ophthalmic technicians, 3 Optometry technicians, and 1 Orthopedic technician.Oversaw and administratively… Show more Provided high-level administrative support and assistance to the Chief of Surgery and to Medical Centerleadership regarding Surgical Service matters.Directly supervised 4 employees (GS-9 Program Analyst, GS-7 Administrative Support Assistant, GS-7Secretary, GS-6 Program Support Assistant), and provided administrative supervision for 4 Vascular LabTechnicians, 2 Ophthalmic technicians, 3 Optometry technicians, and 1 Orthopedic technician.Oversaw and administratively managed various projects, programs, and clinical initiatives within SurgicalService, such as the Center of Excellence (COE) for Specialty Care Program, COE for Lung Program,Ventricular Assist Device (VAD) Program for Destination Therapy, Reusable Medical Equipment (RME)Program, and Surgical Service Telehealth Program—utilizing analytical and evaluative methods and techniques to effectively supervise these programs (including point of care testing).Initiated and managed multiple administrative and technical reports for the service and provided expert analysis in order to track compliance and make informed long-term decisions for the service. Such reports included cumulative Fee-Basis physician costs, clinical and administrative employee overtime costs, Morbidity & Mortality (M&M) reports, Veterans Choice Act eligible veterans, TMS reports for various vital mandatory training items (ACLS, BLS, Internet Security, etc.), Unsigned/Un-cosigned Notes Report, Incomplete Note reports, Undictated Operative reports, fiscal reports, etc. Show less

Conducted focused monitoring and audits of federal records created and maintained by services/care lines and worked to ensure facility compliance with VA/VHA policy, NARA and other applicable federal laws and regulations for the records management program.Identified, analyzed, and reported trends in HIMS and Records Management data.Created, updated, and implemented records management and publication policies and procedures in accordance with VA/VHA policy, National Archives and… Show more Conducted focused monitoring and audits of federal records created and maintained by services/care lines and worked to ensure facility compliance with VA/VHA policy, NARA and other applicable federal laws and regulations for the records management program.Identified, analyzed, and reported trends in HIMS and Records Management data.Created, updated, and implemented records management and publication policies and procedures in accordance with VA/VHA policy, National Archives and Records Administration (NARA) and all other applicable federal laws and regulations.Provided effective customer service regarding HIMS and Records Management and develops and maintains collaborative relationships with physicians, service chiefs, and other medical center staff at all organizational levels.Independently oversaw the facility-wide records management program for all record series (regardless of the medium--paper, film, electronic, etc.) for the Louis Stokes Cleveland VA Medical Center and 12 Community Based Outreach Clinics.Provided ongoing records management training to medical center and CBOC staff, identifies staff and medical center training needs related to health information management, and prepares training materials and delivers presentations. Show less

Provided customer service support to employees and veteransCreated, proofread, edited, and disseminated memos, directives, medical center policies, delegation of authority memos/messages, and materials for departmental, HR, and VA wide usageServed as Project Manager/Analyst for the Veterans Transportation Service program Processed and adjudicated veteran appeals regarding beneficiary travel and eligibility denialsCoordinated management's VA sponsored… Show more Provided customer service support to employees and veteransCreated, proofread, edited, and disseminated memos, directives, medical center policies, delegation of authority memos/messages, and materials for departmental, HR, and VA wide usageServed as Project Manager/Analyst for the Veterans Transportation Service program Processed and adjudicated veteran appeals regarding beneficiary travel and eligibility denialsCoordinated management's VA sponsored travelActed as TMS Administrator for a department with over three hundred employeesServed as liaison between Human Resources and management regarding employee gains, losses, and other actionsCreated, maintain, and analyze various reports for VA management; and research beneficiary travel eligibility in order to process associated travel claims. Show less

Coordinate the scheduling of outsourced medical tests, surgeries, and treatments for eligible veterans; research veterans’ medical records to determine if eligibility criteria for outsourced healthcare exists; pay medical claims for eligible veterans who have received non-VA medical care; communicate claim’s status to veterans and medical providers and answer related billing questions; adjudicate appeals for denied care; etc.

Specialized scheduling and billing for work orders up to $1,500 and $5,000 with limited supervision; worked in a fast-paced production-based office environment; exceeded hourly quality and output quotas of 98% and 14 units respectively; acted as a liaison banks and contractors to maintain properties in all stages of foreclosure; etc.