• Offered comprehensive A/V technical support encompassing MS Teams, Logitech equipment for corporate users and conference rooms.• Accommodated corporate users with W10 & iOS based navigation and basic tech training when on boarded into the company.• Onboarded/offboarded employees using Excel, Active Directory and our internal servers (StoreLand).• Worked in conjunction with the L1 team to provide L2 technical troubleshooting with laptops, POSes, printers and other relatedhardware for both retail and corporate users via internal ticketing systems.• Assisted corporate users with Windows related software issues such as drivers, Fortinet VPN, MS 365 both in office and remotely using Bomgar.• Collaborated with the IT manager in QA testing and optimization for W10 via MDT.• Familiarized and learned basics in iOS MDM for retail and corporate Apple tablets and iPhones.• Partnered with the IT team in optimizing and updating knowledge base, asset inventory management and in store hardware/software optimization.• Facilitated corporate and retail users with email distribution lists management and password resets via Active Directory.• Cross trained and cooperated with the Applications team in the seamless integration and optimization of daily sales into our system using SQL and other internal services.

• Engaged in transferring and setting up computers, monitors and A/V hardware as well as cable management for AIS clients undergoing a relocation of their corporate workspace on a per job basis.• Survey work included capturing basic workstation information such as user/monitor configurations for systems running a current Microsoft Windows Desktop OS, A/V hardware and peripheral device management.• Performed quality assurance duties such as being able to login to a workstation, test network connectivity and configure monitors using the OS or video-card utilities and test printers/peripherals.

• Participated in multiple talent accelerator courses and projects such as UX Design & Data Analytics.• Engaged in multiple team-based data analysis assignments, meetings and presentations in preparation for the final UX project.• Independently created a final 4-Stage Journey Map along with a Digital User Persona and presented it to the team.

A 23-week instructional program designed to launch tech careers through hands-on training, internships, and microwork projects. The program is centered on CompTIA’s ITF+, A+ & Google IT Support certifications. Hardware: Components and devices including printers, computers, laptops, and routers  Software: Troubleshoot PC and mobile device issues including application security support Windows Operating Systems: Install and support Windows OS Networking: Familiar with TCP/IP, WIFI, and SOHO Security: Identify and protect against vulnerabilities for devices and their network connections Mobile Devices: Configure laptops and other mobile devices

• Performed clerical duties assigned by the manager • Tasked with opening and closing the store daily and maintained store in peak operational order • Optimized over 200 gallons of paint and over 400 products of inventory with efficiently organized solutions weekly • Greeted over 50 clients daily coming in and provided information about services and retail products • Management of over 60 clients weekly and maintained client confidentiality • Build and sustained client-focused store cultures to facilitate a pleasant shopping experience • Operated and maintained store tinting machine as well as the store’s Linux based system (SOURCE) • Opened over 20 new charge accounts for clients weekly • Demonstrated proficiencies in telephone within high-volume environments • Oversaw and accepted over $70,000 of client payments of cash, credit cards, and checks every month • Performed various customer presentations articulating the value proposition of products, solutions, and service offerings.

• Assisted in installing drywall, priming, and painting over 10 projects a month • Sorting over 25 tools and supplies per job to increase efficiency on the job site • Resolve various hardware and software technical problems • Maintained and troubleshot over 10 devices, including PCs and laptops weekly

• Ensured that each customer receives outstanding service by providing a friendly environment • Assisted in processing, replenishing over 200 product merchandise and monitoring floor stock daily • Maintained clean and orderly checkout areas and completed other general cleaning duties • Met or exceeded personal sales goals from $3,000 daily to $5,000 weekly • Maintained a professional image at all times/communicated effectively with employees and management staff • Increased store revenue by accurately recommending products and merchandise